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Associate Technology Support Analyst Jobs in Ohio

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID ...

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Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.

What cities in Ohio are hiring for Associate Technology Support Analyst jobs?

Cities in Ohio with the most Associate Technology Support Analyst job openings:

Infographic showing various Associate Technology Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

IT Support Analyst

Keating Muething & Klekamp PLL

Cincinnati, OH

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

IT Support Analyst
Position Summary:
The IT Support Analyst provides critical desktop software and hardware support services to a 250+ person end-user population and ensures consistent and reliable access to software applications and client data. As part of the IT department, this position will serve as the first line of customer contact. The position will operate in a client/server, hosted application, and wireless-enabled environment to troubleshoot and solve issues for internal clients with a strong focus on client service.
Essential Job Function / Responsibilities:
  • Provide front-line support to internal clients on various technical issues and problems related to hardware, software, and peripherals.
  • Respond to, document, and resolve incidents and service requests with a sense of urgency that is appropriate to the nature of the request
  • Provide exceptional client service in person, via phone, and via email.
  • Troubleshoot hardware and software issues reported to the IT Helpdesk.
  • Create knowledge docs and guides for the IT department and internal clients.
  • Provide orientation and new user training on firm applications and devices.
  • Inventory, deploy and maintain user-facing technology assets, including computer workstations, monitors, mobile devices, printers, copiers, telephones, video conferencing, and conference room equipment.
  • Moves technology equipment as needed to meet the needs of the firm.
  • Participate in on-call rotation.
Secondary Job Responsibilities:
  • Participate in testing phases of changing hardware and software standards.
  • Set up technology services for meeting and conferencing needs.
  • Purchase all non-data center technology equipment and supplies.
  • Other duties as assigned
Education amp; Experience:
  • Education and/or certification in computer system support and troubleshooting is desired.
    • Examples of certifications include: CompTIA A+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA)
  • Experience providing technical support in a corporate environment is desired.
  • 1 – 3 years relevant experience in customer service.
Competencies/Skills/Abilities:
  • Excellent oral and written communication skills.
  • Customer service oriented with a positive attitude and an eagerness to help others.
  • Strong organizational skills.
  • Knowledge of and experience with Microsoft products.
  • Experience working with software applications, computer hardware, printers, and other peripherals.
  • Flexibility to work evenings and weekends when necessary.
  • Willingness to work in a team environment.
KMK Law provides a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k)/profit sharing. KMK Law provides ongoing, skills-based training for its staff.

KMK is an equal opportunity employer and does not discriminate in its employment decisions on the basis of race, color, ethnicity, national origin, religion, age, gender, sexual orientation, disability, or any other protected status under applicable federal, state, or local law.

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