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Associate Technology Support Analyst Jobs in Florida

TECO

Data Support Analyst

Tampa, FL · Hybrid

Support implementation of technology improvements. * Communicate and assist with training related ... Associate's degree in Business, Marketing, Finance, or a related field from an accredited ...

TECO

Data Support Analyst

Tampa, FL · On-site

Support implementation of technology improvements. * Communicate and assist with training related ... Associate's degree in Business, Marketing, Finance, or a related field from an accredited ...

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Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.
Infographic showing various Associate Technology Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Part-Time Associate Tech Support Analyst

Lakeland, FL • On-site

Publix Super Markets, Inc.
Retail • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 4,712 frontline employees who took The Breakroom Quiz

29th of 123 rated grocery stores

Free food

Recommended by students

Recommended by parents

Learn more about Publix Super Markets, Inc.external

Part-time

Posted 25 days ago

Job description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states.
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level-internships through technical leadership.
Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs-build the future of technology at Publix.
As a part-time Associate Tech Support Analyst, you will provide first-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for.
Why Join Us?
  • Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
  • Empowered Culture: We value autonomy, creativity, and continuous learning-your ideas shape the future of technology in our organization.

Your Impact:
  • Answer phones and log incidents for the calls received.
  • Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.
  • Monitor alerts for hardware and software applications and take appropriate actions.

What Publix employees say

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Hours and flexibility

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