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Associate Technical Support Engineer Jobs in Markham, ON

Proofpoint

Product Support Engineer

Toronto, ON

Technical Service/Support Representative * Technical Support Engineer * Customer Service ... Industry certifications such as AWS Certified Solutions Architect Associate, MCP, MCSA, MCSE, CCNA ...

Ksb

Technical Sales Support

Mississauga, ON · On-site

The Purpose Of Your Role As Application Engineer, you will support the growth in order intake and be responsible for providing technical expertise and support to Customers throughout the entire ...

Veem

Technical Support Specialist

Toronto, ON · Remote

Technical Support Representative Location: Fully Remote (Canada, EST time zone) Compensation ... Coordinate with Operations, Compliance, Product, Engineering, Sales, and external partners.

Volanté Systems

Technical Support Specialist

Toronto, ON · Hybrid

CA$58K - CA$65K/yr

Technical Support Specialist - Volante Toronto - Hybrid Compensation & Role Details: Expected ... We are looking for a motivated QA Engineer who would work closely with the Engineering and Product ...

Pigment

Technical Escalation Engineer

Toronto, ON · On-site

CA$95K - CA$140K/yr

The Opportunity We are looking for a Technical Escalation Engineer to work with our Engineering ... You will act as a liaison between the Customer Support Team and the Engineering teams to be the ...

MECATHERM Canada

Product Support Engineer

Richmond Hill, ON · On-site

CA$70K - CA$85K/yr

Product Support Engineer - Service Control Hub The Product Support Engineer acts as the first ... They provide efficient and high-quality remote technical support to customers operating MECATHERM ...

Scotiabank

Technical support Analyst

Toronto, ON · On-site

Undergraduate degree in Computer Science, Computer Engineering, or technical equivalent. Experince in Application Support, Log Monitoring, Debugging and Incident Management Process Location(s)

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Associate Technical Support Engineer information

What is the difference between Associate Technical Support Engineer vs Customer Support Specialist?

AspectAssociate Technical Support EngineerCustomer Support Specialist
CredentialsTypically requires a technical degree or certifications in relevant technologiesUsually requires customer service or communication skills, with or without technical certifications
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service centers, call centers, or online support platforms
Employer & IndustryTech companies, software providers, hardware manufacturersRetail, telecom, software, and service industries
Common Search & ComparisonOften compared for technical roles requiring problem-solving skillsCompared for roles focused on customer interaction and communication skills

The Associate Technical Support Engineer and Customer Support Specialist roles overlap in customer interaction but differ mainly in technical requirements and work environment. The engineer role emphasizes technical troubleshooting and certifications, while the specialist focuses on customer communication skills. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What does an associate technical support engineer do?

An associate technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, or network issues. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working under supervision and developing their technical skills through training and certifications.

Technical Support Engineer- Canada

Toronto, ON • On-site

Autofleet
See more jobs at Autofleetexternal

Full-time

Re-posted 4 days ago

Job description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

  • At least 3  years in technical support engineer or similar technical role
  • Strong customer-facing skills 
  • Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
  • Familiar with GCP, Jira, Intercom, and Notion- an advantage
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Experience with log analysis and error debugging.
  • Ability to multi-task and prioritize effectively while handling urgent issues.
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English
  • Must be legally eligible to work in Canada