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Associate Technical Support Analyst Jobs in Springfield, MA

Trinity College

Senior Programmer Analyst

Hartford, CT · On-site

$45 - $60.75/hr

Provide functional and technical support for Oracle PeopleSoft, Oracle Fusion Cloud, and related ... Ability to perform impact analysis, business process mapping, and requirements gathering across ...

ALVEST

Customer Support Engineer

Windsor, CT · On-site

$70K - $80K/yr

... analysis to improve product reliability, support global service organizations, and provide feedback that drives continuous product innovation. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technical Support ...

MANTECH

Senior Cyber Security Analyst

Springfield, MA

$99K - $128K/yr

You will provide hands-on technical support, incident response leadership, and advanced analytical capabilities to ensure continuous mission success. Responsibilities include but are not limited to:

Novus Insight, Inc.

Be Seen First

Remote Support Specialist

East Hartford, CT · On-site

$60K - $67K/yr

... Analysis, diagnosis, and resolution of complex desktop problems for end-users, along with ... Associate's Degree in technology field, or equivalent experience preferred · Experience: 1-5+ ...

CVS Health

Analyst, Actuarial (ADP)

Hartford, CT · On-site

$74K/yr

Provide technical support and analysis for planning, forecasting, and reporting process. * Pricing, Trend & Benefit Design: Develop and recommend pricing and trend for product and/or services.

CVS Health

SR ANALYST, ACTUARIAL (ADP)

Hartford, CT

$64K - $158K/yr

Provide technical support and analysis for planning, forecasting, and reporting processes. * Analyze financial results and communicate business impacts and recommendations. * Work with leadership to ...

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All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Springfield, MA

Associate Technical Support Analyst information

See Springfield, MA salary details

$15

$27

$43

How much do associate technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate technical support analyst in Springfield, MA is $27.44, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $31.15 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

Infographic showing various Associate Technical Support Analyst job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $57,077 per year, or $27.4 per hour.

Senior Programmer Analyst

Hartford, CT • On-site

Trinity College
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Trinity Collegeexternal

$45 - $60.75/hr

Full-time

Re-posted 22 days ago

Job description

Provide functional and technical support for Oracle PeopleSoft, Oracle Fusion Cloud, and related third-party enterprise applications supporting administrative and academic operations across the College. Partner closely with functional offices including Admissions, Registrar, Advancement, and other campus departments to analyze business needs, design and implement solutions, develop enhancements and reporting capabilities, and improve operational workflows. Collaborate with campus stakeholders to identify opportunities for automation, improve service delivery, and bridge gaps between institutional processes and technology while recommending scalable, sustainable, and user-focused process improvements in support of the College's mission and strategic goals.

Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program.  With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity's most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.
  • Bachelor's Degree
  • 5-8 years of experience
  • 8-10 years of experience, preferred 
  • REQUIRED: Experience (5 years or more) with PeopleSoft Campus Solutions and PeopleTools, including Application Designer, Application Engine, and PS Query 
  • REQUIRED: Strong SQL and relational database skills, including writing and troubleshooting stored procedures 
  • REQUIRED: Ability to perform impact analysis, business process mapping, and requirements gathering across complex systems 
  • REQUIRED: Experience developing and executing test plans, test cases, and functional/system validation activities
  • Preferred: Experience supporting higher education functional areas such as Registrar, Admissions, Financial Aid, Advancement, HR, Finance, or Faculty operations 
  • Preferred: Experience supporting similar enterprise Student SaaS platforms like Workday, Oracle, CourseDog, Stellic or similar.
  • Preferred: Experience with Oracle Fusion, OTBI reporting.
  • Preferred: Understanding of enterprise application integration concepts, configuration vs. customization, and end-to-end workflow design 
  • Strong analytical, troubleshooting, and critical thinking skills 
  • Strong organizational and project coordination skills, including planning, implementation, and operational support
  • Demonstrated business analysis and process improvement experience within enterprise application environments 
  • Ability to manage multiple priorities and work effectively in fast-paced operational environments
  • Strong written and verbal communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders 
  • Knowledge of FERPA, HIPAA, and data governance/security best practices 
  • Ability to work independently while also contributing effectively within cross-functional teams 
  • Fast learner with the ability to quickly adapt to new technologies, business processes, and institutional needs
  • Partner with functional and technical stakeholders to gather requirements, analyze business processes, design and implement solutions, and support enhancements across enterprise applications and integrated systems 
  • Troubleshoot complex application, integration, and data issues by performing root cause analysis and implementing sustainable fixes and process improvements 
  • Support institutional reporting, operational requests, and end-user needs through solution development, documentation, training, and ongoing functional support 
  • Collaborate with cross-functional teams on system upgrades, quarterly updates, testing, deployments, and continuous improvement initiatives while evaluating downstream impacts and dependencies 
  • Coordinate project timelines, recurring operational tasks, and testing activities with institutional stakeholders to ensure successful execution and communication  
  • Perform other related duties as assigned and based on departmental needs.
     

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