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Associate Technical Support Analyst Jobs in Springfield, MA

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

As a Senior Case Agent, you'll be the go-to expert for our most complex technical challenges ... Proven experience conducting Root Cause Analyses (RCA) and documenting clear, lasting resolutions

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

As a Senior Case Agent, you'll be the go-to expert for our most complex technical challenges ... Proven experience conducting Root Cause Analyses (RCA) and documenting clear, lasting resolutions

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... Deliver first- and second-level technical support for end users across the corporate office ...

Belcan

Senior Structures Technical Lead

Windsor, CT · On-site

$104K - $145K/yr

... as supporting technical projects for structural engineering tasks. You will also evaluate a wide variety of component designs utilizing advanced analytical and CAD tools. This includes turbo ...

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with ... Associate's Degree in Computer Science, Engineering or a directly related field. * A+ Certification ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Analyze content, target audience, job tasks and learner environments to make appropriate decisions ...

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Showing results 21-40

All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Springfield, MA

Associate Technical Support Analyst information

See Springfield, MA salary details

$15

$27

$43

How much do associate technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate technical support analyst in Springfield, MA is $27.44, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $31.15 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

Infographic showing various Associate Technical Support Analyst job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $57,077 per year, or $27.4 per hour.

Operations Support Associate

Springfield, MA • On-site

The MH Group, LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about The MH Group, LLCexternal

$45K - $50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Customer Service Representative

Are you ready to make an impact with your customer service skills and contribute to a dynamic team environment? We are actively seeking a talented individual who embodies positivity, patience, and resilience to join our client's team in delivering outstanding service and support to their valued customers.

Qualifications:
  • Education: A high school diploma or equivalent is required. Inbound external customer service training preferred.
  • Experience: 1 to 3 years of inbound external customer service experience interfacing/triage with customers; billing and accounts receivable experience is a plus.
  • Certifications: None required; customer service certifications preferred.
Key Responsibilities:
  • Answer inbound customer telephone calls with professionalism.
  • Manage account information and schedule follow-ups efficiently.
  • Assist with routine tasks and correspondence, maintaining proficient computer skills.
  • Set up new accounts, create work orders, and send timely invoices and statements.
  • Provide exceptional customer service in person and over the phone, handling payments accurately.
  • Support office operations and performance metrics; ensure supplies are ordered as needed.
  • Assist with billing and fuel assistance programs, and tackle other tasks as required.
  • Communicate customer concerns directly to management and ensure timely resolutions.
  • Proactively call and collect overdue accounts, ensuring customer satisfaction and payment setups.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Requirements

Essential Skills:
  • Computer Proficiency: Must be skilled in Microsoft Office (Word, Excel, Email).
  • Customer Service Excellence: Deliver patience and positivity, turning external customer conversations around to ensure continued customer loyalty.
  • Active Listening & Empathy: Listen intently, acknowledge inbound customer concerns, and express empathy to understand and address issues effectively.
  • Patience: Navigate delays or difficulties with self-awareness to maintain a pleasant interaction and environment.
  • Collaboration: Work effectively across the team to achieve shared goals.
  • Resilience: Bounce back from setbacks, maintaining poise and positivity.
  • Problem-Solving: Resourcefully devise solutions that balance customer needs and team effort.
  • Smartphone Utilization: Text group messages as needed and appropriate.
  • Time Management: Prioritize daily tasks alongside customer interactions.
Preferred Skills:
  • Knowledge or certifications in Word, QuickBooks, and/or Ignite software.
  • Fluency in a second language (Spanish or Portuguese) is a plus.
Physical Requirements:
  • Regularly talk and listen; frequently stand, walk, sit, and reach.
  • Stand up to 2 hours and sit for 8 hours a day; occasionally lift up to 20 pounds.
  • Specific vision requirements include seeing at close range.

Salary Description $45,000 - $50,000 per year

MH Group logo

About MH Group

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

East Longmeadow, MA, US

Year founded

2013

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