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Associate Technical Support Analyst Jobs in Sandy, UT

Kellton Tech

Client Support Analyst

South Jordan, UT · On-site

Client Support Analyst Pay Rate: $ 22.17 / Hr on a W2 contract without benefits Location: South ... service associates and operational personnel; checking inbound client documents for accuracy ...

Novarad Corporation

Be Seen First

Technical Support Engineer III

Provo, UT · On-site

Required Qualifications · Associate's or Bachelor's degree in Information Technology, Computer ... analytical thinking and a passion for solving complex technical problems. · A customer-first ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

... analysis on recurring or high-impact issues and drive permanent corrective actions. • ... Requirements Required Qualifications • Associate's or Bachelor's degree in Information Technology ...

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...

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All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Sandy, UT

Associate Technical Support Analyst information

See Sandy, UT salary details

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$26

$41

How much do associate technical support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate technical support analyst in Sandy, UT is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $29.71 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities near Sandy, UT are hiring for Associate Technical Support Analyst jobs?

Cities near Sandy, UT with the most Associate Technical Support Analyst job openings:

Senior Support Analyst - Private Equity

Sandy, UT • On-site

Carta
Internet and IT • 51 - 200 employees
Learn more about Cartaexternal

Full-time

Posted 15 days ago

Key responsibilities

  • Provide timely, accurate, empathetic support to private equity customers via phone, email, and Zoom.

  • Respond to support cases related to the cap table product, diagnosing issues and incorporating AI tools into workflows.

  • Reconcile cap tables and handle equity projects such as repricing, stock splits, and share conversions.

Job description

The Company You'll Join
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.
For more information about our offices and culture, check out our Carta careers page.
The Problems You'll Solve
We're looking for someone who doesn't wait for a problem to be assigned to them - they spot it first, get curious about why it's happening, and are genuinely energized by figuring it out. If you're proactive, analytical, and have a solid technical foundation, this is the right position for you.
The Private Equity Support Analyst is responsible for providing best-in-class customer service for a portfolio of private equity backed companies and top PE firms. They will be responsible for the daily support of helping our clients navigate the Carta platform and assist them with all their equity compensation needs, using AI tools as a core part of how they investigate, resolve, and communicate solutions.
This role will be responsible for adhering to Service Level Agreements, conducting case reviews and training sessions with customers, and proactively communicating cap table errors and cleanup needs. The Private Equity Analyst approaches issues like a support engineer - diagnosing root causes rather than surface symptoms, and building lightweight scripts or tools to resolve recurring problems at scale instead of fixing them one at a time. You maintain a distinguished level of technical knowledge and utilize this knowledge, alongside AI-powered workflows, to manage projects and carry them through to completion, assist in strategic decisions, and serve as a subject matter expert for others within the Support Team.
The Impact You'll Have
Become a Subject Matter Expert and the go-to front-line problem-solver for our Private Equity customers.
  • Provide timely, accurate, empathetic support across phone, email, and zoom - clearly communicating with a wide range of user personas, particularly within the private equity industry
  • Respond to support cases spanning a wide range of complexity surfaced from the cap table product
  • Incorporate AI tools into daily workflows as a core way of working, not an add-on
  • Context-switch comfortably between high-touch executive guidance and hands-on assistance (e.g., login issues) with a consistent white-glove service mentality
  • Manage high-urgency cases with ownership; prioritize critically and adapt comfortably to an evolving company and product environment
  • Operate in ambiguity, making informed decisions in never-before-seen situations
  • Bring a proactive, creative mindset to problem-solving - you don't just apply the existing playbook, you look for a better way when one doesn't exist
  • Read logs, error traces, and system output to troubleshoot technical issues beyond the standard playbook
  • Read between the lines of a user's question to identify their actual need and drive a speedy, satisfactory resolution
  • Reconcile cap tables and take on other equity projects such as repricing, stock splits, and share conversions
  • Drive improvements to support processes and product, partnering cross-functionally to close gaps and increase customer adoption and satisfaction
About You
  • Strong user empathy and expertise in the full lifecycle of a support case
  • Strong Background in B2B relationship management
  • 5+ years of experience in software development, technical support, or quality assurance
  • Genuinely excited by solving problems - you find unresolved issues energizing, not draining, and you look for creative ways to get to a solution
  • Genuine enjoyment of helping others learn new features and complex concepts
  • Proven experience in building and maintaining relationships with customers and internal team members
  • Strong understanding of finance, private equity, venture capital, or related field
  • Experience in troubleshooting and problem solving
  • Proactive and self-directed by nature - you look outside the box for solutions rather than waiting to be told what to do, while staying collaborative and effective in a team setting
  • Deep sense of ownership and excitement to help build a team from its foundations
  • Demonstrated ability to thrive in fast-paced, ambiguous environments

Competencies: (Required within 6 months)
  • Subject Matter Expertise in Carta products - Primarily Cap Table
  • Ability to create and follow Standard Operating Procedures
  • Understanding of strategic direction and goals for the overall Support organization
  • Excellent understanding of the Carta platform, user personas, and relationships among our customers
  • Strong sense of problem ownership and Proactiveness
  • Comfort with command-line interfaces and basic scripting
  • Understanding of LLM capabilities and how to apply them to daily work
  • Understanding of basic excel formulas
Nice-to-Haves
  • ECA/CEP certification
  • Claude 101 Certification
  • Experience assisting companies with their Cap table and Equity Plan administration
  • Strong understanding of Ai Tools
  • Experience troubleshooting SSO and authentication flows

Disclosures:
  • We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
  • Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
  • For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
  • Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

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