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Associate Technical Engineer Jobs in Washington, DC

Latitude Inc

Electrical Engineer

Washington, DC · On-site

$100K - $120K/yr

Bachelor's degree in Electrical Engineering with 7+ years of experience in building or site electrical systems Associate/technical degree with 10+ years of relevant electrical experience Must be a U.

Pae

Technical Associate

Washington, DC

This position will provide technical engineering support for the characterization of Low Earth Orbital Satellite communications and explore performance and architectural options to inform the ...

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All JobsAssociate Technical Engineer JobsAssociate Technical Engineer Jobs in Washington, DC

Associate Technical Engineer information

See Washington, DC salary details

$37.8K

$81.8K

$125.2K

How much do associate technical engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for associate technical engineer in Washington, DC is $81,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $84,600.00 per year, depending on experience, location, and employer.

What are some typical challenges an Associate Technical Engineer might face in their first year, and how can they overcome them?

In their first year, Associate Technical Engineers often encounter challenges such as adapting to new technologies, troubleshooting technical issues with limited experience, and understanding complex systems within a team environment. To overcome these challenges, it's helpful to actively seek mentorship from senior engineers, take advantage of internal training resources, and consistently document solutions for future reference. Open communication and collaboration with cross-functional teams also play a crucial role in building confidence and technical proficiency.

What does an Associate Technical Engineer do?

An Associate Technical Engineer is an entry-level professional who assists in the development, implementation, and maintenance of technical systems and solutions. They often work under the supervision of senior engineers to troubleshoot issues, conduct system tests, and support project deployments. Their responsibilities may include providing technical support, documenting processes, and collaborating with cross-functional teams. This role is ideal for individuals looking to grow their technical expertise and gain hands-on experience in engineering environments.

What are the key skills and qualifications needed to thrive as an Associate Technical Engineer, and why are they important?

To excel as an Associate Technical Engineer, you typically need a background in engineering or computer science, strong problem-solving skills, and a grasp of technical concepts. Familiarity with industry-standard tools such as CAD software, operating systems, or specific programming languages, along with certifications like CompTIA or Cisco, is often required. Effective communication, teamwork, and a willingness to learn new technologies make candidates stand out in this field. These capabilities are crucial for troubleshooting technical issues, collaborating with cross-functional teams, and ensuring the successful implementation of technical solutions.

What is the difference between Associate Technical Engineer vs Technical Support Engineer?

AspectAssociate Technical EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering or related field, certifications varyTypically an associate degree or equivalent, certifications optional
Work EnvironmentDesign, development, testing, and technical project supportCustomer service, troubleshooting, and issue resolution
Employer & Industry UsageEngineering firms, manufacturing, tech companiesIT companies, tech support centers, software firms

The Associate Technical Engineer generally focuses on technical design and development tasks within engineering environments, requiring a strong technical background. In contrast, a Technical Support Engineer primarily handles customer issues, troubleshooting, and support. Both roles may require similar certifications but differ in daily responsibilities and work settings.

Associate Technical Engineer jobs near you
Infographic showing various Associate Technical Engineer job openings in Washington, DC as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $81,775 per year, or $39.3 per hour.
Associate Technical Support Engineer

Associate Technical Support Engineer

Casepoint

Washington, DC • On-site

$80K - $92K/yr

Full-time

Posted 20 days ago

Job description

Department: Customer Support

Reports To: Sr. Manager of Customer Support

The Associate Technical Support Engineer is the first point of contact for our government customers using our suite of applications. Your primary goal is to provide exceptional customer service by addressing everyday technology questions and basic troubleshooting needs. You will focus on identifying user issues, resolving known problems, and ensuring that complex technical requests are documented and handed off to our specialized Tier 2 team when necessary.

Work Location & Flexibility:

Location Preference:
Priority consideration will be given to candidates located in the DMV (D.C., Maryland, Virginia) area. Applicants outside the region may also be considered based on qualifications and hiring needs.

Remote Work Eligibility:
This role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, VA, WA, WI, WV, WY. Applicants must reside in one of these states at the time of hire and throughout employment. If you live outside these states, unfortunately we’re not able to consider your application at this time.

Compensation:
Salary Range:

  • DMV Area: $80,933-$92,563
  • National (Outside DMV): $72,709-$83,158

Compensation will be based on experience, qualifications, and location.

What You’ll Do (Key Responsibilities):

Application & Front-End Support

  • First-Response Support: Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
  • Basic Troubleshooting: Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
  • Account Management: Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
  • Incident Documentation: Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system to ensure clear records for our team.
  • System Monitoring: Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.

Collaboration & Customer Success

  • Customer Interaction: Effectively communicate with end users to understand their needs, providing "white-glove" service to ensure they can navigate our software smoothly.
  • Tier 2 Coordination: Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
  • Project Support: Support Customer Success Managers and Project Managers by providing updates on current support tickets and helping track overall project progress for our clients.
  • Internal Communication: Participate in cross-departmental emails and follow-ups to ensure that no customer request is left unanswered.

Professional Growth & Platform Knowledge

  • Continuous Learning: Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
  • Software Testing: Participate in basic testing of new software releases to provide feedback on the user experience and help identify potential bugs before they reach the customer.
  • Knowledge Sharing: Help maintain the internal knowledge base by documenting new solutions to common questions.

What You Bring to the Team:

  • Education: Degree in Information Technology, a related field, or equivalent hands-on experience in a customer-facing technical support role.
  • Problem-Solving Skills: A natural curiosity and ability to walk users through step-by-step instructions to resolve software questions.
  • Communication: Excellent verbal and written communication skills with a focus on patience and clarity when talking to customers.
  • Software Familiarity: Experience or a strong interest in supporting government-specific software and a quick ability to learn new applications.
  • Citizenship: US Citizenship (non-dual) is required by government contract.
  • Clearance: Ability to obtain and maintain a Public Trust or higher clearance.


About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

OPEXUS + Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.