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Associate Support Engineer Jobs in Michigan (NOW HIRING)

BS&A Software LLC

Associate Support Specialist

Bath, MI · On-site

$15.25 - $19.75/hr

Position Overview : As an Associate Support Specialist, you will specialize in providing ... Testing developer changes to ensure accuracy. * Taking on individual projects Qualifications:

Infosys Limited

SCCM Support Engineer

Detroit, MI · On-site

$80 - $100/hr

Provide support for complex end-user computing solutions. * Develop and deploy scripts for ... Modern Desktop Administrator Associate). Additional Qualifications * Bachelor's degree or foreign ...

IntePros

Engineering Associate Technician

Portage, MI · On-site

Engineering Associate Technician - 3rd Shift We're actively seeking qualified candidates for an ... Provide technical support to engineering and scientific teams * Perform technical evaluations and ...

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Bachelor's degree (or Associate's and 4+ years military experience) * Strong work ethic and a ...

KEYENCE

Field Application Engineer '27

Grand Rapids, MI · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Bachelor's degree (or Associate's and 4+ years military experience) * Strong work ethic and a ...

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Infographic showing various Associate Support Engineer job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Associate Support Specialist

Bath, MI • On-site

BS&A Software LLC
Software Development • 51 - 200 employees
Learn more about BS&A Software LLCexternal

$15.25 - $19.75/hr

Full-time

Re-posted 7 days ago

Job description

Description:

Company Overview: BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Enterprise Software Support Specialist to join our team and contribute to our high level of customer service.

Position Overview: As an Associate Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s. applications. You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers. Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges. You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution. You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.

Requirements:

 Key Responsibilities:

  • Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
  • Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
  • Asking a progressive series of questions to determine the customer’s needs and providing a quality solution.
  • Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
  • Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
  • Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
  • Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
  • Continuing to learn the team’s suite of applications.
  • Converting and balancing data (if applicable)
  • Working with the Quality Assurance team to troubleshoot issues.
  • Testing developer changes to ensure accuracy.
  • Taking on individual projects

 Qualifications:

  • Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred.
  • Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
  • Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
  • Ability to maintain composure and confidence in unfamiliar situations.
  • Ability to manage stress and anxiety levels in complex and fast paced environments
  • Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
  • Ability to work well with other company staff members to support the company’s growth plan.