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Associate Support Analyst Jobs in Washington (NOW HIRING)

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of ... Associates Degree and Six (6) years or relevant years of experience in lieu of degree. * Active Top ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of ... Associates Degree and Six (6) years or relevant years of experience in lieu of degree. * Active Top ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out ... Required : • Associates Degree and Six (6) years or relevant years of experience in lieu of ...

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Associate Support Analyst information

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.
Infographic showing various Associate Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Administrative Support Analyst (Remote)

Woodbridge, VA • On-site, Remote

Zeiders Enterprises
Individual, Family and Community Social Assistance • 1 - 5K employees
Learn more about Zeiders Enterprisesexternal

$37K - $45K/yr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Assist with all aspects of administrative management, including directory maintenance and logistics.

  • Schedule and coordinate meetings, interviews, events, and manage travel plans and itineraries.

  • Create and maintain database and spreadsheet files, run reports, and analyze data to recommend program or process improvements.

Job description

**Candidates must be local and within a commutable distance to Woodbridge, VA**
Job Title: Administrative Support Analyst
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
Job Description
The Administrative Support Analyst provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team. The Administrative Support Analyst assists with all aspects of administrative management, directory maintenance, and logistics. The role coordinates between operating units to resolve day-to-day administrative issues. Analysts schedule and coordinate meetings, interviews, events and other similar activities, which may include sending out and receiving mail and packages. This role manages performs multifaceted general office and operations support.
Responsibilities
  • Create and maintain database and spreadsheet files as needed.
  • Run reports in various systems on a daily, weekly, or monthly basis and follow up as needed.
  • Assist in meeting planning and preparation work (e.g.,, drafting agendas, minutes, and information) and seek agenda items from other attendees.
  • Arrange complex and detailed travel plans and itineraries, compiles documents for travel-related meetings.
  • Maintain master calendar for all contract activities.
  • Design and implement program efficiencies and keeps the leadership team aware of any updates.
  • Analyzes data and makes recommendations for program and/or process improvements.
  • Coordinate the development of monthly and quarterly newsletters.
  • Coordinates the shipment of standard or large event materials.
  • Assists in the coordination and planning of large-scale events, including but not limited to MSEP Annual Event, Virtual Military Spouse Symposium, and quarterly Virtual Hiring Fairs as needed.
  • Keeps track of various contract inboxes, manages folders and emails daily.
  • Participates actively in intradepartmental improvement teams as appointed.
  • Consults with management to identify and resolve problems that arise with administrative issues and assists with resolution.
  • Acts as backup to Appointment Care Specialist, making reminder or rescheduling calls to customers.
  • Acts as an administrative resource to all departments and completes other administrative duties as required.

Required Qualifications
  • Associate's degree in social, behavioral or education OR High school diploma/GED with two years' experience.
  • Two (2) years' experience providing adult education and/or employee assistance services
  • Excellent organizational and time management skills.
  • Excellent written and verbal communication etiquette.
  • Proficient in Microsoft Office to include Outlook, Word, PowerPoint, and Excel with at least two years' experience using these applications.
  • Excellent problem-solving and critical thinking, interpersonal and communication skills with a strong focus on customer service and teamwork and collaboration.

Preferred Qualifications
  • Preference for desktop publishing experience and using Visio in the work environment to develop flow charts, organizational charts, etc.
  • Preference for former military or military spouse, Veteran or Wounded Warrior.

Other Requirements
  • You will need to complete and clear the full government background check process based on your role.
  • All positions which require access to U.S. Government facilities and systems require U.S. Citizenship.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
  • Ability to work both independently and as a part of a team.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service -Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.
Pay Range: $37,000-$45,700
PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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