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Associate Support Analyst Jobs in Texas (NOW HIRING)

Rbfcu

IT Application Support Analyst

San Antonio, TX · On-site +1

The IT Application Support Analyst exhibits creativity in issue resolution and takes initiative to ... Associate's degree in computer information system or business management All qualified applicants ...

Rbfcu

IT Application Support Analyst

San Antonio, TX · On-site +1

The IT Application Support Analyst exhibits creativity in issue resolution and takes initiative to ... Associate's degree in computer information system or business management All qualified applicants ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems ... Associate degree in Computer Science, Information Technology, OR related field experience of 3+ ...

New

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems ... Associate degree in Computer Science, Information Technology, OR related field experience of 3+ ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems ... Associate degree in Computer Science, Information Technology, OR related field experience of 3+ ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems ... Associate degree in Computer Science, Information Technology, OR related field experience of 3+ ...

GardaWorld

IT Support Analyst

Addison, TX · On-site

$25 - $27/hr

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems ... Associate degree in Computer Science, Information Technology, OR related field experience of 3+ ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related ...

Uprite

Senior System Support Analyst

San Antonio, TX · On-site

We are seeking a Senior System Support Analyst who will be an essential part of our service team ... Associate's degree in computer science or related field or equivalent work experience * 4 Years ...

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Showing results 21-40

All JobsAssociate Support Analyst JobsAssociate Support Analyst Jobs in Texas

Associate Support Analyst information

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.
Infographic showing various Associate Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Analyst

Houston, TX • On-site

DePelchin Children's Center
Individual, Family and Community Social Assistance • 201 - 500 employees
Learn more about DePelchin Children's Centerexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position: IT Support Analyst
Classification: Full-time, Non-Exempt
Reports to: IT Portfolio, Change and Training Manager
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The IT Support Analyst provides day-to-day support to the Information Technology department's project, change management, and service management functions. This position assists with tracking and updating project tasks in a work management platform, supports the intake, triage, and processing of requests through the change management queue, and helps administer and maintains the service management platform. The IT Support Analyst also provides general IT customer/software support, helping ensure requests, incidents, and changes are documented, routed, and resolved in a timely and organized manner.
Primary Responsibilities:
  • Assist with maintaining and updating project tasks, timelines, and statuses in Asana in coordination with the IT Portfolio, Change and Training Manager and project leads.
  • Support the intake, documentation, and tracking of items in the IT change management queue, helping ensure changes are properly logged, categorized, and routed for approval.
  • Assist with scheduling and coordinating change advisory board (CAB) meetings, including preparing agendas, tracking action items, and documenting outcomes.
  • Help administer and maintain FreshService, including ticket queue monitoring, workflow/automation configuration support, category and form maintenance, and basic reporting.
  • Provide first- and second-level IT customer support, including troubleshooting hardware, software, and application issues and escalating complex issues as needed.
  • Monitor and help manage the IT service desk ticket queue to ensure requests and incidents are acknowledged, assigned, and resolved within service level targets.
  • Assist with documenting IT processes, procedures, and knowledge base articles to support the service desk and end users.
  • Support training coordination efforts, including scheduling sessions, maintaining training materials, and tracking staff completion records.
  • Help generate reports and dashboards related to project status, change activity, and service desk performance for IT leadership.
  • Assist with software and application support tasks, including basic configuration, user access requests, and coordination with vendors as needed.
  • Participate in continuous improvement efforts for IT project management, change management, and service management processes.
  • Maintain confidentiality and follow agency policies regarding data security, HIPAA, and CJIS requirements when handling systems and information.
Required Qualifications:
  • Associates degree, preferably in Information Technology, Computer Science, Business, or a related field. Relevant experience/certifications may be considered in lieu of formal education
  • Minimum one (1) year experience in an IT customer support, help desk, or software/application support role.
  • Experience providing end-user technical support in a professional office environment.
Preferred Qualifications:
  • CompTIA A+, ITIL Foundation, or similar IT support/service management certifications a plus
  • Experience using or supporting project/work management tools (e.g., Asana, or similar) preferred.
  • Experience using IT service management platforms (e.g., FreshService, ServiceNow, or similar) preferred.
  • Familiarity with IT change management concepts, workflows, and processes a plus.
Knowledge, Skills, and Abilities:
  • Basic understanding of IT service management concepts, including incident, request, and change management.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) or similar software.
  • Strong organizational skills with the ability to track multiple tasks, requests, and deadlines simultaneously.
  • Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical staff.
  • Strong customer service orientation and a professional, patient approach to supporting end users.
  • Ability to learn new software applications and systems quickly.
  • Attention to detail and accuracy in documentation and data entry.
  • Ability to work both independently and collaboratively as part of a team.
Work Conditions:
  • Environment: Office
  • Range of Schedule: Mon - Fri, 7:00 a.m. to 5:00 p.m. Occasional flexibility required to support IT projects, changes, or issues outside normal hours.
  • Travel: Occasional

DePelchin is Proud to be an Equal Opportunity Workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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