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Associate Springhill Suites By Marriott Jobs in Washington

Guest Environment Expert

Falls Church, VA

$16 - $20.25/hr

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide ...

Guest Environment Expert/Housekeeper

Arlington, VA · On-site

$16 - $20.50/hr

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide ...

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide ...

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide ...

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide ...

Night Auditor and Hotel Operations

Dulles, VA · On-site

$15.25 - $20.25/hr

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide ...

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Associate Springhill Suites By Marriott information

What is an associate at Springhill Suites by Marriott?

Associate positions at SpringHill Suites by Marriott are entry-level or frontline roles responsible for delivering excellent guest service and supporting hotel operations. Associates may work in various departments such as front desk, housekeeping, food and beverage, or maintenance. Their primary duties include greeting guests, assisting with check-in and check-out, ensuring clean and comfortable rooms, and addressing guest needs promptly. These roles are essential for creating a positive guest experience and maintaining the hotel's reputation. Associates typically receive on-the-job training and may have opportunities for advancement within Marriott International.

What does an associate at Springhill Suites by Marriott do?

Associates at Springhill Suites By Marriott are responsible for a variety of front-line tasks such as greeting guests, assisting with check-in and check-out processes, answering questions, and ensuring guest satisfaction. They may also handle reservations, respond to guest requests, and collaborate with housekeeping and maintenance teams to address any issues promptly. The role often requires multitasking in a fast-paced environment and maintaining a friendly, professional demeanor at all times. Associates play a key part in creating a welcoming atmosphere and supporting smooth hotel operations.

What skills and qualifications are needed to thrive as an associate at Springhill Suites by Marriott?

To thrive as an Associate at Springhill Suites By Marriott, you need strong customer service skills, attention to detail, and preferably a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), point-of-sale (POS) software, and basic office tools is often required. Excellent communication, teamwork, and problem-solving abilities help Associates deliver memorable guest experiences and resolve issues efficiently. These skills ensure smooth daily operations, high guest satisfaction, and uphold the brand's hospitality standards.

What is the difference between Associate Springhill Suites By Marriott vs Housekeeping Supervisor?

AspectAssociate Springhill Suites By MarriottHousekeeping Supervisor
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma; experience in housekeeping and team supervision
Work EnvironmentFront desk, guest services, and hotel operationsOverseeing housekeeping staff and ensuring cleanliness standards
Employer & IndustryHotels, hospitality industry, Marriott propertiesHotels, hospitality industry, Marriott properties

The Associate Springhill Suites By Marriott typically handles guest check-ins, reservations, and customer service, working directly with guests. In contrast, a Housekeeping Supervisor manages housekeeping staff, ensuring rooms meet cleanliness standards. Both roles are essential in hotel operations, but they focus on different aspects of guest experience and operational management.

What are the most commonly searched types of Springhill Suites By Marriott jobs in Washington?

The most popular types of Springhill Suites By Marriott jobs in Washington are:

What cities in Washington are hiring for Associate Springhill Suites By Marriott jobs?

Cities in Washington with the most Associate Springhill Suites By Marriott job openings:

Housekeeping Aide - Hotel

Springhill Suites by Marriott

Hanover, MD • On-site

$15.50 - $16.50/hr

Full-time

Posted 13 days ago


SpringHill Suites rating

5.7

Company rating: 5.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

70th of 109 rated hotels


Job description

JOB DESCRIPTION

Información disponible en español a continuación.

The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, delivering service items to guest rooms upon requests from the front desk, provide room attendants with necessary supplies, collect and dispose of trash,


Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable por entregar a los cuartos tales artículos como maletas planchas café etc. También incluye eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción.


Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field

preferred.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly

and accurately.

• Must work well in stressful high pressure situations.

• Must maintain composure and objectivity under pressure.

• Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia

en un hotel o campo relacionado.

• Tiene que poder expresar claramente información e ideas.

• Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y

acertadamente.

• Tiene que poder trabajar bien bajo presión.

• Tiene que poder mantener la calma y la objetividad bajo presión.

RESPONSIBILITIES:

• Comply at all times with Hotel standards and regulations to encourage safe and

efficient hotel operations.

• Clean/Buff floors daily according to hotel standards.

• Shampoo carpets in the public areas according to hotel standards.

• Shampoo furniture as needed according to hotel standards.

• Clean Public restrooms and ensure maintenance on a regular basis/ as needed

throughout the shift

• Handle all requests for luggage assistance at check in/our in a friendly efficient

and courteous manner.

• Practice safe work habits to ensure safety to guests fellow associates and self.

• Handle items for "Lost and Found" according to Hotel standards.

• At the end of the shift turn in all keys and assignment sheets to the

Housekeeping or Front Office.

• Complete daily assignment check list and submit to supervisor at the end of the

day.

• Perform other tasks/jobs as assigned by the supervisor or manager.

• Cumplir en todo momento con las normas y reglamentos de Hotel para alentar

operaciones de trabajo seguras y eficientes.

• Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con

otros empleados.

• Usar la lista de control para completar los proyectos que siguen según

asignados.

• Remover todos los objetos (por ejemplo: bandejas de room service basura etc.)

de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de

Housekeeping según apropiado.

• Practicar hábitos de trabajo seguros para asegurar la seguridad de los

huéspedes los compañeros de trabajo y de sí mismo.

• Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los

cuartos de manera simpática eficiente y cortés.

• Bregar con artículos “Perdidos y Hallados” de acuerdo con las normas del hotel.

• Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la

Oficina de Housekeeping.

• Llevar a cabo otra tarea según asignada por el supervisor o gerente.


REQUIREMENTS

    ABOUT THE COMPANY

    Unlock the best of modern travel at SpringHill Suites Arundel Mills BWI Airport. Recharge in our updated, spacious hotel suites in Hanover MD with free Wi-Fi, plush Marriott bedding, and large workspaces. Start your day with energizing selections from our free breakfast buffet featuring hot coffee and assorted pastries, then enjoy lunch and dinner at local Arundel Mills restaurants and shopping near our BWI hotel like Lobby Bar at David's and Medieval Times Dinner. Conveniently located minutes from Baltimore/Washington Int'l Airport and steps away from Arundel Mills Mall, our Hanover Hotel has everything you need to feel at home. Be your best self during travel with our fitness center and refreshing indoor pool, and experience top Hanover attractions like Maryland Live! Casino and Bass Pro Shops. Our central location also makes our versatile event venue an ideal spot for your upcoming event or group stay. No matter how long you're in town, enjoy it at SpringHill Suites Arundel Mills BWI Airport.


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