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Associate Service Desk Analyst Jobs in Baltimore, MD

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Associate degree. * Two years of computer and customer support * Verbal and written communication ...

XPERTECHS

Service Desk Specialist

Columbia, MD · On-site

Analyze trends for ways to prevent future problems and alert management to emerging trends in ... This position requires a minimum of an Associate's Degree (with a Bachelor's degree preferred); at ...

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

Provide upstream reporting, metrics and analysis on service desk performance, quality and user satisfaction. * Manage administrative tasks: leave requests, timecards, and performance reviews.

A&T Systems

Service Desk Technician

MD · On-site

Associate's degree in Computer Science, Information Systems, Information Technology, or a related ... HDI Support Center Analyst (HDI-SCA) * HDI Customer Service Representative (HDI-CSR) * Microsoft or ...

Planet Fitness

Service Desk

Columbia, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rosedale, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Bel Air, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Baltimore, MD

Associate Service Desk Analyst information

See Baltimore, MD salary details

$14

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How much do associate service desk analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for associate service desk analyst in Baltimore, MD is $23.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Baltimore, MD?

The most popular types of Service Desk Analyst jobs in Baltimore, MD are:

What are popular job titles related to Associate Service Desk Analyst jobs in Baltimore, MD?

For Associate Service Desk Analyst jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Baltimore, MD look for?

The top searched job categories for Associate Service Desk Analyst jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Associate Service Desk Analyst jobs?

Cities near Baltimore, MD with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,787 per year, or $23.9 per hour.

Service Desk Analyst (Hybrid)

Serigor, Inc.

Baltimore, MD • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 23 days ago

Job description

Job Title: Service Desk Analyst (Hybrid)
Location: Baltimore, MD
Duration: Fulltime
Job Description:
The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. The Help Desk Tech will perform troubleshooting with customers and determine the best solution for technical issues and queries.
Responsibilities may include but are not limited to:
  • Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.
  • Determine the best solution based on the issue and details provided by customers
  • Determine when to escalate issues to level 2/3
  • Configure "agency specific" software
  • Isolate and diagnose common hardware/software problems
  • Maintain records of repairs and fixes for future reference and updates of procedures
  • Document changes and improvements
  • Ability to work with other IT professionals as needed for product/application support
  • Create and maintain KB articles in the Customer service portal.

Required Skills, Knowledge and Abilities:
  • Knowledge of the interrelationship of systems and hardware and information technology operations.
  • Knowledge of basic network-based communications.
  • Skill in installing, repairing, and troubleshooting software and hardware
  • Ability to analyze, apply logic and solve technology problems.
  • Ability to establish and maintain effective working relationships with vendors, management, technical co-workers, support specialists, and IT users.
  • Ability to write detailed technical reports and analyses.
  • Ability to troubleshoot common operating systems issues.

Minimum Education and Experience Requirements
  • Associate degree.
  • Two years of computer and customer support
  • Verbal and written communication skills.
  • Previous IT experience in government is preferred.

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