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Associate Remote Call Center Jobs in Georgia (NOW HIRING)

Equiniti

$19/hr

... 100% remote EQ, Next Starts Now We are EQ, a fintech that connects the future of capital ... Role Summary The Proxy Call Center Representatives handle inbound and outbound calls on various ...

ResMed

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Bachelors/Associates degree preferred Experience * 5 years of call center customer service ... For remote positions located outside of the US, pay will be determined based the candidate ...

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All JobsAssociate Call Center JobsAssociate Remote Call Center JobsAssociate Remote Call Center Jobs in Georgia

Associate Remote Call Center information

What are Associate Remote Call Center jobs?

Associate Remote Call Center jobs involve providing customer support, handling inquiries, or resolving issues for clients over the phone or via online platforms, all while working from a remote location. Associates are typically responsible for answering calls, troubleshooting problems, processing orders, and sometimes upselling products or services. This role requires strong communication skills, a customer-focused attitude, and the ability to work independently. Many companies offer training for new hires, and the position can be a good entry point for those interested in customer service careers.

What is the difference between Associate Remote Call Center vs Customer Service Representative?

AspectAssociate Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, call center setting, often with team collaboration toolsRemote or on-site, customer interaction via phone or chat
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors

The Associate Remote Call Center and Customer Service Representative roles both involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that the Associate Remote Call Center typically refers to entry-level positions within a call center environment, focusing on handling calls and basic customer inquiries remotely. Customer Service Representatives may have broader roles, including in-person interactions or specialized support, but often overlap in skills and industry usage.

What are some common challenges faced by Associate Remote Call Center employees, and how can they be effectively managed?

Associate Remote Call Center employees often encounter challenges such as managing high call volumes, maintaining productivity while working independently, and staying engaged without in-person supervision. To effectively manage these challenges, it’s important to establish a dedicated workspace, adhere to a structured schedule, and regularly communicate with team members and supervisors through virtual meetings or chat platforms. Many organizations also provide training and support resources to help associates develop time management and customer service skills, making it easier to succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an Associate Remote Call Center Representative, and why are they important?

To thrive as an Associate Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools is typically required. Exceptional listening skills, patience, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills are crucial for delivering efficient customer support, maintaining client satisfaction, and ensuring smooth remote team operations.
What are the most commonly searched types of Remote Call Center jobs in Georgia? The most popular types of Remote Call Center jobs in Georgia are:
What cities in Georgia are hiring for Associate Remote Call Center jobs? Cities in Georgia with the most Associate Remote Call Center job openings:
Associate Remote Call Center jobs near you
Infographic showing various Associate Remote Call Center job openings in Georgia as of June 2026, with employment types broken down into 73% Full Time, 11% Part Time, and 16% Contract. Highlights an 47% In-person, and 53% Remote job distribution.
Call Center Supervisor (Cashway Direct)

Call Center Supervisor (Cashway Direct)

Eagle Business Credit

Woodstock, GA • On-site, Remote

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Eagle Business Credit provides working capital funding to small and medium sized businesses through invoice factoring. Our 'can do' mentality and open approach to business is a refreshing change from most financial organizations today. We pride ourselves on delivering Personal. Service. Excellence. and the ability to Make It Happen using common sense rather than a computer algorithm or a rigid set of rules and regulations.

We are seeking a highly motivated Call Center Supervisor (Cashway Direct) to join our team. This position will be based in our Woodstock, GA office and will be an important part of our growing team. We offer an opportunity to gain valuable experience in the sales industry and contribute to the growth of our organization. If you are a motivated individual with a passion for sales and business development, we encourage you to apply.

Why Join Our Team?

  • Comprehensive medical, dental and vision insurance, include a robust wellness platform with monetary incentives
  • Company-paid life and disability insurance
  • Paid Time Off
  • Flexible Spending Account
  • HSA with company contributions
  • 401(k) with 6% match
  • Paid Parental Leave
  • Tuition Assistance

Job Overview

The Call Center Supervisor (Cashway Direct) leads and develops an outbound sales team, both in-office and remote. This role focuses on driving team performance, managing sales pipelines, and ensuring the team generates qualified opportunities that turn into funded deals.

The supervisor is responsible for coaching, monitoring daily activity, enforcing best practices, and making sure all leads are handled quickly and professionally. They also ensure accurate Salesforce tracking and maintain accountability across the team.

This position requires a hands-on leader who can improve processes, motivate employees, and work closely with leadership to ensure smooth operations from initial contact through funding. Strong organization, communication, and leadership skills are essential to balance performance management and team development while maintaining a positive, high-energy work environment.

Key Responsibilities

  • Lead, coach, and develop a team of 8+ Business Development Associates
  • Drive team performance to meet or exceed daily, monthly, and quarterly KPIs and revenue targets
  • Conduct regular one-on-one coaching, call monitoring, and pipeline reviews
  • Manage hiring, onboarding, performance management, and retention of team members
  • Ensure timely lead response and consistent follow-up across inbound and outbound opportunities
  • Maintain strong Salesforce (CRM) discipline and accurate activity tracking
  • Monitor and report on team KPIs (call volume, conversion rates, pipeline activity, revenue, etc.)
  • Lead daily team meetings and communicate clear performance expectations
  • Partner with Marketing, Underwriting, Operations, and leadership to support business goals
  • Foster a positive, high-energy, and performance-driven team culture across hybrid teams

Experience & Qualifications

  • Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent experience)
  • 3+ years of leadership experience in a call center, sales, or high-volume environment
  • Experience managing teams of 6+ employees, including remote team members
  • Proven ability to build, develop, and improve team performance
  • Experience with Salesforce or similar CRM systems
  • Industry experience in financial services, logistics, or B2B services preferred

Annual Salary $65,000 - $70,000

EEO STATEMENT: Eagle Business Credit, LLC is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.