Hi, we're Oscar. We're hiring an Associate, Process Optimization to join our Member Provider Service Optimization team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
You will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects. You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization. This requires conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously.
You will report into the Product Implementation Manager.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $87,188 - $141,134 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.
Responsibilities:
- Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion.
- Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction.
- Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds.
- Mentor team members and promote colleagues' growth
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- 3+ years of work experience in Health insurance, Health System, or related field
- 2+ years of experience with end-to-end project management
- 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
- A bachelor's degree or 3+ years commensurate experience
Bonus points:
- Bachelor's degree in Engineering, Business Administration, or other related field
- Lean Six Sigma Green Belt certification or higher
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
- 1+ years of experience using AI tools to guide process optimization, task automation, or analytical insights.