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Associate Pattern Recognition Jobs in Brookhaven, PA

The Institutes

Customer Service Representative

Malvern, PA · On-site

$15.75 - $21.25/hr

Pattern Recognition * Inform manager about recurring customer issues or friction points you have ... Associates' or bachelors' degree in a related field * Completion of an Institutes' designation ...

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All JobsAssociate Pattern Recognition JobsAssociate Pattern Recognition Jobs in Brookhaven, PA

Associate Pattern Recognition information

See Brookhaven, PA salary details

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How much do associate pattern recognition jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for associate pattern recognition in Brookhaven, PA is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.42 per hour, depending on experience, location, and employer.

What is an associate pattern recognition?

Associate Pattern Recognition professionals are entry-level specialists who support the development and implementation of algorithms and systems that identify patterns in data. They typically assist senior analysts or engineers in analyzing datasets, using tools such as machine learning or statistical software to recognize trends, anomalies, or recurring patterns. Their work is applied in a variety of industries, including technology, healthcare, finance, and manufacturing, to improve decision-making and automate processes. They often collaborate with data scientists and engineers to refine models and enhance the accuracy of pattern recognition systems.

What are the key skills and qualifications needed to thrive as an associate pattern recognition?

To thrive as an Associate Pattern Recognition Specialist, you need a solid background in mathematics, statistics, and computer science, often supported by a relevant degree. Familiarity with programming languages such as Python or R, as well as experience using machine learning frameworks like TensorFlow or scikit-learn, is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for interpreting complex data and collaborating with team members. These skills and qualifications are essential for accurately identifying meaningful patterns in data, driving actionable insights, and supporting data-driven decision-making in various industries.

What are some typical projects an associate pattern recognition might work on, and how do they collaborate with other team members?

As an Associate Pattern Recognition professional, you may work on projects such as developing algorithms to identify trends in large datasets, improving image or speech recognition systems, or supporting data-driven decision-making in areas like healthcare or finance. You will often collaborate closely with data scientists, software engineers, and domain experts to understand project goals, refine models, and implement solutions. Regular team meetings and code reviews are common, providing opportunities to learn from senior colleagues and contribute your insights.

What jobs are good with associate pattern recognition?

An associate pattern recognition skill is valuable in roles such as data analyst, computer vision technician, machine learning assistant, and quality control inspector. These jobs often involve analyzing visual or data patterns, using tools like MATLAB or Python, and may require knowledge of algorithms and image processing.

What job categories do people searching Associate Pattern Recognition jobs in Brookhaven, PA look for?

The top searched job categories for Associate Pattern Recognition jobs in Brookhaven, PA are:

What cities near Brookhaven, PA are hiring for Associate Pattern Recognition jobs?

Cities near Brookhaven, PA with the most Associate Pattern Recognition job openings:

Associate Pattern Recognition jobs near you
Infographic showing various Associate Pattern Recognition job openings in Brookhaven, PA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Service Representative

The Institutes

Malvern, PA • On-site

$15.75 - $21.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About The Institutes
Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.
Additionally, we understand the importance of work-life balance-in 2025 Philly.com named us a Top Workplace for the tenth year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.
HYBRID ROLE: Monday-Friday, with 2 days onsite per week at our Malvern office
STANDARD SCHEDULE: 10:15 AM - 6:00 PM EST
Customer Service RepresentativeThe Customer Service Representative is a knowledgeable, customer-focused professional who serves as the primary point of contact for The Institutes' customers across inbound and outbound channels. This role requires a strong understanding of the organization's products, programs, policies, and procedures, with the ability to apply that knowledge accurately in every interaction. The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer experience. The ideal candidate takes ownership of customer outcomes, collaborates effectively with teammates, and continually builds product and system expertise.
What You'll Do:
  • Product Knowledge
    • Stay up to date on our products, programs, services, pricing, and policies
    • Answer customer questions about courses, study materials, exam registrations, fees, dates, grade history, continuing education certificates, and transcripts.
    • Keep up with changes to products and policies and procedures well enough to help guide others when needed
    • Recommend other Institutes products and services to customers when relevant
  • Systems and Troubleshooting
    • Use SIMMS and other Customer Success systems to keep customer and student records accurate
    • Enter customer, student, and order data into SIMMS correctly and catch/fix errors
    • Process orders in SIMMS, includng large or complex orders, and escalate exceptions to management with documentation
    • Troubleshoot common customer issues with account access, orders, digital products, and exam registrations; escalate complex issues with documentation
    • Log and manage tickets in FreshDesk, including categorizing, prioritizing, and updating status; meet SLA targets for respons and resolution times
    • Use FreshDesk reports and queues to manage your own workload and keep tickets from aging
    • Suggest improvements to systems, workflows, and processes based on what you see day to day
    • Comfortable working across multiple systems/platforms at the same time in a fast-paced environment
  • Helping Customers Self-Serve
    • Point customers to knowledge base articles, help portal resources, or self-service tools when appropriate
    • Escalate issues to management when self-service content is missing or needs updates
  • Pattern Recognition
    • Inform manager about recurring customer issues or friction points you have noticed
    • Document issues and how they were resolved to help build out the knowledge base
  • Customer Engagement
    • Be available and responsive on calls, emails, chats, and other assigned channels per your schedule
    • Support outbound outreach to existing customers about relevant products and services
    • Handle all customer contacts, including complex or escalated situations accurately and on time
    • Genuine commitment to putting the customer's best interest first
  • Teamwork
    • Work with your manager and teammates to solve problems and share best practices
    • Suggest ideas for improving processes and systems
    • Take on other tasks as needed from your manager or others in the chain of command
    • Manages competing priorities effectively without sacrificing quality

Education and Experience
Required:
  • High school diploma or equivalent
  • 1-3 years experience in customer success, customer service, communications, sales, or account management
  • Demonstarted ability to learn and accurately articulate complex product and policy information.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities in a dynamic environment

Preferred:
  • Associates' or bachelors' degree in a related field
  • Completion of an Institutes' designation program or equivalent professional certification
  • Insurance industry experience
  • Familiarity with FreshDesk or comparable ticketing platforms
  • Experience with CRM systems and customer database management

Work Environment & Physical Demands
  • Primarily office based with the majority of time spent on the telephone and worng at a computer across multiple platforms and systems
  • Requires sustained focus and ability to manage high volumes of customer interactions accurately and professionally throughout the workday
  • HYBRID ROLE: Monday-Friday, with 2 days onsite per week at our Malvern office
  • STANDARD SCHEDULE: 10:15 AM - 6:00 PM EST

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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