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Associate Otc Jobs in Racine, WI (NOW HIRING)

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Associate Otc information

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$10

$18

$31

How much do associate otc jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for associate otc in Racine, WI is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate OTC, and why are they important?

To thrive as an Associate OTC (Order-to-Cash), you need a solid understanding of financial processes, order management, and basic accounting principles, often supported by a relevant bachelor’s degree. Familiarity with ERP systems like SAP, order processing software, and proficiency in Microsoft Excel are typically required. Attention to detail, problem-solving abilities, and strong communication skills help you excel in this client-facing, transaction-heavy role. These competencies ensure accurate order fulfillment, timely revenue collection, and positive client relationships, which are critical to business success.

What are some common challenges faced by an Associate OTC and how can they be effectively managed?

As an Associate OTC (Order to Cash), you may encounter challenges such as managing high volumes of transactions, ensuring timely order processing, and resolving discrepancies between orders, invoices, and payments. Effective communication with both internal teams (like sales and logistics) and external clients is essential to quickly address issues and maintain accuracy. Leveraging ERP systems, staying organized, and proactively following up on outstanding items can help manage these challenges and ensure smooth order-to-cash cycles.

What are Associate OTC roles?

Associate OTC (Order to Cash) roles are entry-level positions within the Order to Cash process, which is a key function in finance and accounting. Individuals in these roles are responsible for tasks such as processing customer orders, invoicing, managing receivables, and resolving payment issues. They support the end-to-end process of ensuring that goods or services delivered by a company are billed and paid for efficiently. Associate OTC professionals often work closely with sales, customer service, and finance teams to ensure accurate and timely revenue collection.
Associate Otc jobs near you
Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Walgreens

Mukwonago, WI • On-site

Other

Posted 10 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,104 frontline employees who took The Breakroom Quiz

87th of 99 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.  Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.  Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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