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Associate Operations Support Analyst Jobs in Texas

AtWork

Mail Operations Support Associate

Coppell, TX · On-site

$17 - $18/hr

Mail Operations Support Associate Pay: $17-$18/hour Shift: 1st Shift | Monday-Friday, 6:00 AM - 2:30 PM Position Summary We are seeking dependable Mail Operations Support Associates to assist with ...

AtWork!

Mail Operations Support Associate

Coppell, TX · On-site

$17 - $18/hr

Mail Operations Support Associate Pay: $17-$18/hour Shift: 1st Shift | Monday-Friday, 6:00 AM - 2:30 PM Position Summary We are seeking dependable Mail Operations Support Associates to assist with ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

... operations. This role is responsible for troubleshooting common technical issues, providing ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

pbssystems

Service Support Analyst

Arlington, TX · On-site

... operations--from sales and service to inventory and accounting. At PBS, we are committed to ... PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

... operations. This role is responsible for troubleshooting common technical issues, providing ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... operations. In this role, you'll troubleshoot application issues, manage ServiceNow incidents ...

CEDENT

Wellview Support Analyst

Houston, TX · On-site

Support and maintain the WellView application, including troubleshooting, testing, enhancements ... Utilize Microsoft Azure for DevOps-related tasks: * Manage infrastructure (servers, databases ...

Apex Systems

Client Support Analyst

Houston, TX · On-site

Conduct complex operational and financial analyses to support informed decision-making within the business unit. * Manage processes such as commission inquiries, enrollment rejections, billing ...

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Associate Operations Support Analyst information

What does an associate operations support analyst do?

An Associate Operations Support Analyst is responsible for supporting the operational functions of an organization by monitoring processes, resolving issues, and ensuring the smooth execution of daily activities. They analyze data, generate reports, and collaborate with different departments to improve efficiency and address operational challenges. This entry-level role often involves troubleshooting problems, implementing solutions, and assisting with the documentation of procedures and best practices.

What are the key skills and qualifications needed to thrive as an associate operations support analyst?

To thrive as an Associate Operations Support Analyst, you need solid analytical abilities, attention to detail, and a relevant degree such as business, information systems, or a related field. Familiarity with data analysis tools, ticketing systems, databases, and sometimes ITIL certification is typically expected. Strong problem-solving skills, communication, and the ability to collaborate effectively with cross-functional teams help you stand out. These competencies are crucial for efficiently resolving operational issues, supporting business processes, and ensuring smooth day-to-day operations.

What are the most common challenges faced by an associate operations support analyst, and how can I prepare for them?

As an Associate Operations Support Analyst, you will often encounter challenges such as managing multiple high-priority requests simultaneously and troubleshooting system or process issues under tight deadlines. Being proactive in communication, developing strong organizational skills, and familiarizing yourself with key operational tools can help you stay ahead. You'll also need to adapt quickly to changes in procedures or technologies, so a willingness to learn and collaborate with cross-functional teams is essential for success in this role.

What cities in Texas are hiring for Associate Operations Support Analyst jobs?

Cities in Texas with the most Associate Operations Support Analyst job openings:

Technical Support Analyst

Plano, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 22 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.


Technical Support Analyst Job Details


Responsible for supporting customer base through a variety of mediums. 


Main Responsibilities: 


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 

Strong working and theoretical understanding of the OSI Layer model 

Strong TCP/IP Networking skills 

Understanding of a wide variety of protocols, including SNMP, SMPT, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS. 

Ability to work with SQL database via CLI 

Ability to read and understand command-line scripts. 

Proficiency in use of Linux operating systems. 

Understanding of and/or experience with SIEM technologies. 

Understanding of device hardware 

Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA) 

Technical Support Analyst Mandatory Skills


Familiarity with network infrastructures 

Experience with one or more of Operating Systems (Linux, UNIX, Mac OS and Windows) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelor's degree preferred, but not required. 


McAfee/Intel Security product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


5 months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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