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Associate Operations Support Analyst Jobs in Missouri

... network operations team members. The IT Support Analyst continually provides a repeatable and ... Associate or bachelor's degree in a computer science or technology related field * One ...

Demonstrated analytical skills and mathematical knowledge * Consistently demonstrates clear and ... Operations Support Time Type: Full time Primary Location: Ofallon Missouri United States Primary ...

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... analytical skills and mathematical knowledge Consistently demonstrates clear and concise written ... Operations Support ----- Time Type: Full time ----- Primary Location: Ofallon Missouri United ...

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Associate Operations Support Analyst information

What does an associate operations support analyst do?

An Associate Operations Support Analyst is responsible for supporting the operational functions of an organization by monitoring processes, resolving issues, and ensuring the smooth execution of daily activities. They analyze data, generate reports, and collaborate with different departments to improve efficiency and address operational challenges. This entry-level role often involves troubleshooting problems, implementing solutions, and assisting with the documentation of procedures and best practices.

What are the key skills and qualifications needed to thrive as an associate operations support analyst?

To thrive as an Associate Operations Support Analyst, you need solid analytical abilities, attention to detail, and a relevant degree such as business, information systems, or a related field. Familiarity with data analysis tools, ticketing systems, databases, and sometimes ITIL certification is typically expected. Strong problem-solving skills, communication, and the ability to collaborate effectively with cross-functional teams help you stand out. These competencies are crucial for efficiently resolving operational issues, supporting business processes, and ensuring smooth day-to-day operations.

What are the most common challenges faced by an associate operations support analyst, and how can I prepare for them?

As an Associate Operations Support Analyst, you will often encounter challenges such as managing multiple high-priority requests simultaneously and troubleshooting system or process issues under tight deadlines. Being proactive in communication, developing strong organizational skills, and familiarizing yourself with key operational tools can help you stay ahead. You'll also need to adapt quickly to changes in procedures or technologies, so a willingness to learn and collaborate with cross-functional teams is essential for success in this role.
Infographic showing various Associate Operations Support Analyst job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Operations Support Services Associate I

Kansas City, MO โ€ข On-site

Americo Financial Life and Annuity
Insurance Servicesย โ€ขย 51 - 200 employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Job description

Americo is hiring a full-time Operations Support Services Associate I to join our expanding team!

The hours for this position are Monday – Friday, 8:00 AM – 5:00 PM, on site at our downtown Kansas City, MO office location.

Overview

The Operations Support Services department is responsible for indexing incoming documents, managing policy archive requests, processing return mail, updating policyholder information, and supporting lost policy searches.

This role supports multiple internal business units and plays a key role in ensuring accurate document handling, data maintenance, and administrative processing within established guidelines and service level expectations.

Key Responsibilities

  • Index all incoming correspondence and route to appropriate business areas.
  • Document and sort incoming checks for proper processing.
  • Update policyholder and agent information across administrative systems.
  • Process returned mail and support address updates as needed.

Required Qualifications

  • Demonstrated independent problem-solving abilities.
  • Detail-oriented with strong attention to accuracy and deadlines.
  • Ability to prioritize tasks effectively with competing deadlines.
  • Computer proficiency with willingness to learn new systems.
  • Strong organizational skills.
  • Typing speed of at least 40 words per minute.
  • Ability to work effectively in a team environment.
  • Bachelor’s degree or equivalent combination of education and relevant experience.

Preferred Qualifications

  • Prior experience in insurance, financial services, or operations support.
  • Experience working with document management or workflow systems.

About Us

Americo: We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What You’ll Love About Working at Americo:

Compensation

Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance

We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a maternity and parental leave program, along with paid STD and LTD.

Health and well-being

We are committed to your health and are pleased to offer flexible benefits designed to support you and your family, with high quality coverage and meaningful company contributions.

Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility, along with dental and vision coverage. Additionally, we provide company paid life insurance, disability coverage, a confidential EAP, a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.

Future planning

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back

We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff

Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other’s company.

Bustling environment

Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.