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Associate Network Analyst Jobs in New York (NOW HIRING)

Appiness Inc.

Network Engineer

Manhattan, NY · On-site

Analyze call logs, reports, and system metrics * Support switches, FortiGates, Access points and ... Associate''s Degree in Computer Science, Electrical Engineering, or equivalent experience required ...

TJX Companies

Network Coordinator

Lyndhurst, NJ

$20.35 - $27.45/hr

Assists training associates on the use of each system. Works with Systems Application Analyst and ... Network experience, preferably in a Distribution Center environment * Ability to maintain ...

Tjx

Network Coordinator

Lyndhurst, NJ

$20.35 - $27.45/hr

Assists training associates on the use of each system. Works with Systems Application Analyst and ... Network experience, preferably in a Distribution Center environment * Ability to maintain ...

TJX Companies

Network Coordinator

Lyndhurst, NJ · On-site

$20.35 - $27.45/hr

Assists training associates on the use of each system. Works with Systems Application Analyst and ... Network experience, preferably in a Distribution Center environment * Ability to maintain ...

PSEG

Network Engineer (CISCO ASA)

Bethpage, NY · On-site

Cisco certifications - Cisco Certified Network Associate (CCNA) Route/Switch, Network +. * Excellent analytical and problem-solving ability. * Understanding of general IT standards, policies, best ...

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All JobsAssociate Network Analyst JobsAssociate Network Analyst Jobs in New York

Associate Network Analyst information

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How much do associate network analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for associate network analyst in New York is $44.23, according to ZipRecruiter salary data. Most workers in this role earn between $34.71 and $52.60 per hour, depending on experience, location, and employer.

What is the difference between Associate Network Analyst vs Network Technician?

AspectAssociate Network AnalystNetwork Technician
Required CredentialsAssociate's degree in IT or related field, certifications like CompTIA Network+High school diploma or equivalent, certifications like CompTIA A+ often preferred
Work EnvironmentOffice settings, network monitoring, troubleshooting, analysisHands-on hardware setup, cable management, basic troubleshooting
Employer & Industry UsageIT departments, telecom companies, large organizationsIT service providers, small to medium businesses, technical support roles

The Associate Network Analyst typically focuses on analyzing network performance, troubleshooting issues, and supporting network infrastructure, often requiring some analytical skills and certifications. In contrast, a Network Technician primarily handles hardware setup, maintenance, and basic troubleshooting. Both roles are essential in network management but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an associate network analyst, and why are they important?

To thrive as an Associate Network Analyst, you need a solid understanding of networking fundamentals, protocols, and troubleshooting, typically supported by a degree in computer science or a related field. Familiarity with network monitoring tools, basic scripting, and certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Analytical thinking, attention to detail, and strong communication skills help you resolve issues efficiently and work well with IT teams. These skills and qualities are crucial for maintaining network reliability, ensuring security, and supporting seamless business operations.

What is an associate network analyst?

An Associate Network Analyst is an entry-level IT professional responsible for monitoring, maintaining, and troubleshooting an organization's computer networks. They assist in the installation and configuration of network hardware and software, resolve connectivity issues, and help ensure the overall security and efficiency of network operations. This role often involves working under the supervision of senior network staff and may also include documenting network configurations and supporting end-users. Associate Network Analysts are essential for maintaining smooth network functionality and supporting business operations.

What are the typical daily responsibilities of an associate network analyst, and how do they contribute to the overall IT team?

An Associate Network Analyst typically monitors network performance, troubleshoots connectivity issues, and assists in implementing network changes or upgrades. They often respond to tickets escalated by help desk staff and document solutions for recurring problems. By ensuring network reliability and addressing problems quickly, Associate Network Analysts play a crucial role in supporting end-users and enabling smooth IT operations. Collaboration with senior analysts and other IT professionals is common, providing valuable learning opportunities and exposure to a variety of network environments.
What are the most commonly searched types of Network Analyst jobs in New York? The most popular types of Network Analyst jobs in New York are:
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Associate Network Analyst jobs near you
Infographic showing various Associate Network Analyst job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $92,008 per year, or $44.2 per hour.

Network Engineer

Appiness Inc.

Manhattan, NY • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job: Cloud Contact Center Network Engineer

Number of demands: 3

Location: Manhattan, NY (Preferred 2-3 days work from office in NYC)

Skills: Network and Telecommunications

Must Have Skills:

Voice field
network design
troubleshooting
telephony
cloud contact center

 

Overview
Designs, Implements, maintains and supports communication networks that ensures the integrity of high availability network infrastructure that provides maximum performance for our users. Works under general supervision.
 

What You Will Do:

 

  • Design, implement, support, and maintain enterprise cloud contact center and telecommunications infrastructure, including cloud telephony, SIP trunking, voice gateways, routers, firewalls, switches, SD-WAN, VPNs, wireless networks, and network security solutions.
  • Administer and optimize cloud contact center platforms such as Five9, including IVR, ACD, call routing strategies, agent profiles, skills, campaigns, dialers, reporting, CRM integrations, and voice quality.
  • Manage the day-to-day operations, engineering, and architecture of enterprise voice and data networks across multiple sites, cloud environments, and remote workforce locations.
  • Configure, implement, and support LAN, WAN, SD-WAN, VPN, wireless, and cloud networking technologies while maintaining high availability, redundancy, and disaster recovery capabilities.
  • Design, configure, and troubleshoot SIP trunking, VoIP protocols (SIP/RTP), QoS, call routing, SBCs, and carrier connectivity to ensure optimal voice quality and service reliability.
  • Configure and support dynamic routing protocols including BGP, OSPF, and EIGRP, as well as IPSec VPNs, GRE tunnels, and secure network connectivity between cloud and on-premises environments.
  • Monitor contact center and network performance using proactive monitoring tools, perform root cause analysis, resolve incidents, and implement preventative measures to improve system reliability and uptime.
  • Collaborate with telecommunications carriers, cloud providers, managed service providers, and internal business stakeholders to deploy new voice services, troubleshoot service interruptions, and optimize connectivity.
  • Support integrations between cloud contact center platforms and enterprise applications including Salesforce, ServiceNow, Active Directory, Microsoft Entra ID, Microsoft Teams, CRM systems, workforce management, recording, and AI-powered customer engagement solutions.
  • Implement and maintain network security controls including firewalls, IPS/IDS, network segmentation, NAC, Zero Trust access, multi-factor authentication, and secure remote access solutions while ensuring compliance with organizational security standards.
  • Develop and maintain network architecture documentation, call flow diagrams, SIP call flows, configuration standards, disaster recovery procedures, and operational runbooks.
  • Participate in contact center platform upgrades, software releases, change management activities, disaster recovery testing, and business continuity planning.
  • Evaluate emerging networking, telecommunications, cloud, AI, and contact center technologies. Recommend and implement solutions that improve customer experience, operational efficiency, automation, scalability, and resiliency.
  • Leverage automation and Infrastructure-as-Code tools where applicable to streamline network provisioning, configuration management, monitoring, and operational tasks.
  • Maintain compliance with applicable security frameworks, telecommunications regulations, and industry best practices while supporting regular audits and vulnerability remediation activities.
  • Prioritize production incidents based on business impact and service-level agreements (SLAs), providing timely communication and resolution for mission-critical systems.
  • Participate in after-hours maintenance windows, emergency incident response, on-call rotation, and weekend support as required.
  • Occasional after-hours change management and weekend support

Key Responsibilities

  • Design, deploy, and maintain cloud contact center platforms like Five9, Genesys, Cisco etc. 
  • Configure IVR, call flows, routing strategies, queues, and user profiles
  • Integrate contact center platforms with CRM systems and third-party applications
  • Monitor system performance and troubleshoot call quality, routing, and connectivity issues           
  • Support SIP trunking, VoIP, and telephony infrastructure
  • Manage user provisioning, roles, and permissions
  • Analyze call logs, reports, and system metrics
  • Support switches, FortiGates, Access points and other network functionalities
  • Participate in incident management and root cause analysis
  • Ensure compliance with security and regulatory standards
  • Provide technical documentation and knowledge transfer 


Qualifications

Education:
Associate''s Degree in Computer Science, Electrical Engineering, or equivalent experience required Cisco certification (CCIE, CCNP, CCNA) preferred
Work Experience:

  •  Over 5 years of experience in IT telephony, cloud contact center, and enterprise network engineering, supporting mission-critical communication infrastructure. 
  • Designed, implemented, and maintained complex, high-availability, multi-site enterprise networks across data centers, leveraging SD-WAN technologies to improve network performance, scalability, and resiliency.
  • Engineered and supported client-server architectures and enterprise network solutions while ensuring secure, reliable, and optimized connectivity.
  • Configured and managed call routing strategies, IVR workflows, Automatic Call Distribution (ACD), and contact center routing policies to enhance customer experience and operational efficiency.
  • Administered Windows and Linux server environments supporting voice, networking, and contact center applications.
  • Designed, deployed, and optimized VoIP infrastructure utilizing SIP, RTP, and QoS technologies to ensure high-quality voice communications.
  • Performed advanced troubleshooting and root cause analysis for network, telephony, voice, and cloud contact center incidents, minimizing downtime and improving service availability.
  • Managed LAN, WAN, Wireless, Ethernet, SD-WAN, and transport technologies to deliver reliable connectivity across distributed enterprise environments.
  • Created comprehensive network diagrams, technical documentation, and operational procedures using Microsoft Visio and Microsoft Office Suite.
  • Developed automation scripts to streamline network administration, monitoring, and system maintenance while supporting virtualization platforms and cloud infrastructure technologies.
  • Collaborated with cross-functional teams, vendors, and business stakeholders to successfully deploy, upgrade, and support enterprise telecom, cloud contact center, and networking solutions.
  • Demonstrated excellent verbal and written communication skills while providing technical leadership, knowledge transfer, and customer-focused support for enterprise communication services.

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