ZipRecruiter

Log In

1

Associate Member Services Representative Jobs in Raleigh, NC

Planet Fitness

Member Services Representative

Raleigh, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Garner, NC · On-site

$12/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Raleigh, NC · On-site

$12/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Raleigh, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$60K/yr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Raleigh, NC · On-site

$9.50/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Garner, NC · On-site

$12/hr

  • Medical

  • PTO

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

previous pagenext page

Showing results 21-40

All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in Raleigh, NC

Associate Member Services Representative information

See Raleigh, NC salary details

$8

$15

$23

How much do associate member services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate member services representative in Raleigh, NC is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the most commonly searched types of Member Services Representative jobs in Raleigh, NC?

The most popular types of Member Services Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Associate Member Services Representative jobs?

Cities near Raleigh, NC with the most Associate Member Services Representative job openings:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $32,171 per year, or $15.5 per hour.

Member Services Representative Sub

Planet Fitness

Garner, NC • On-site

$60K/yr

Other

Medical, PTO

Re-posted 7 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 601 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Member Service Representative Sub

As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all

of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities

  • Provide an exceptional customer service experience by filling in for available shifts when needed.
  • Be on call to assist with shift coverage, as needed
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.

Qualifications/Requirements

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here!
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
  • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Compensation: $12.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

View All Planet Fitness Jobs

Apply