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Associate Linux Support Engineer Jobs in Georgia

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

... Linux and/or macOS * Experience with virtualization or container concepts (VMware, Docker ... existing Orka support developers on Tier 2 issues. Your dev environment is set up and you have ...

Axon

Technical Support Engineer I

Atlanta, GA · Hybrid

Your Impact AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This ...

Smarsh

Technical Support Engineer II

Atlanta, GA

$76K - $85K/yr

Experienced level Technical Support Engineering role. * Frontline support role for Enterprise ... Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable. May require US ...

Smarsh

Technical Support Engineer II

Atlanta, GA

Experienced level Technical Support Engineering role. * Frontline support role for Enterprise ... Linux, RDBMS, AWS are highly desirable. • May require US Citizenship for access to and handling ...

Axon

Technical Support Engineer I

Atlanta, GA · On-site

Your Impact AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This ...

Truist

Production Support Engineer III

Atlanta, GA · On-site

$40.50 - $52.75/hr

Actively mentor junior support engineers, fostering technical growth within the team. Requirements ... Linux & AIX, IBM PowerHA, and Docker. * Position may be eligible to work hybrid/remotely but is ...

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Associate Linux Support Engineer information

What does an Associate Linux Support Engineer do?

An Associate Linux Support Engineer is responsible for providing technical support and troubleshooting for Linux-based systems. They assist users and organizations in resolving operating system issues, software installations, system updates, and network configurations. This role often involves monitoring system performance, responding to support tickets, and escalating complex problems to senior engineers. Associate Linux Support Engineers play a crucial role in ensuring the stability and reliability of Linux environments in business settings.

What are the key skills and qualifications needed to thrive as an Associate Linux Support Engineer, and why are they important?

To thrive as an Associate Linux Support Engineer, you need a solid understanding of Linux operating systems, troubleshooting skills, and a relevant degree or certification such as CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA). Familiarity with tools like command-line interfaces, ticketing systems, and remote management utilities is typically required. Strong problem-solving abilities, effective communication, and a customer-oriented mindset help you excel in resolving technical issues and supporting users. These skills ensure efficient system operations, timely issue resolution, and high-quality technical support for organizational IT environments.

What are some common challenges faced by Associate Linux Support Engineers, and how can they best prepare for them?

Associate Linux Support Engineers often encounter diverse environments and a wide range of technical issues, from troubleshooting system performance to configuring user permissions. One common challenge is quickly diagnosing problems across different Linux distributions and setups. To best prepare, candidates should familiarize themselves with various Linux command-line tools, practice analyzing log files, and develop strong communication skills to efficiently assist users with varying technical backgrounds. Being proactive in learning about new updates and security patches also helps in staying ahead of potential issues.

What is the difference between Associate Linux Support Engineer vs Linux System Administrator?

AspectAssociate Linux Support EngineerLinux System Administrator
CertificationsLinux+ or similar entry-level certificationsLPIC-1, RHCSA, or equivalent
Work EnvironmentSupport teams, helpdesk, technical supportServer management, network configuration, system maintenance
Employer & Industry UsageIT support companies, tech firms, hosting providersData centers, enterprise IT departments, cloud providers

The Associate Linux Support Engineer typically handles basic troubleshooting and user support, focusing on assisting with Linux-related issues. In contrast, a Linux System Administrator manages server configurations, performs system updates, and ensures overall system stability. While both roles require Linux knowledge, the support engineer role is more customer-facing and entry-level, whereas the administrator role involves more technical responsibility and system management.

What cities in Georgia are hiring for Associate Linux Support Engineer jobs? Cities in Georgia with the most Associate Linux Support Engineer job openings:
Senior Technical Support Engineer

Senior Technical Support Engineer

MacStadium

Atlanta, GA • On-site, Remote

$80K - $100K/yr

Full-time

Posted 22 hours ago

Job description

About MacStadium
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.
About the Role
At MacStadium, we deliver a comprehensive suite of Apple infrastructure solutions. Our product portfolio includes Orka (a Kubernetes-based orchestration platform for Apple silicon), augmented bare metal with VDI tooling, including Citrix and others, and Mac focused IaaS, including bare metal Macs, Firewalls, Networking, and Storage.
As a Senior Technical Support Engineer, you will be the operational backbone of our support function - owning the Tier 1 ticket queue, developing deep product expertise across the full portfolio, and building the tooling and automation that helps the team scale.
This is not a read-from-a-script support role. You will dig into logs, use AI code tools, write scripts to reproduce and diagnose issues, and work directly with customers to resolve technical challenges across Orka, Citrix, and bare metal environments. You will own Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered support agent - while ramping into Tier 2 across all products. You will partner with the existing Orka support developers for follow-the-sun coverage and collaborate with the Orka development team and SRE on escalations.Why This Role Exists
MacStadium's customer base and product portfolio are growing. Overall support volume is increasing, ticket complexity is deepening as customers deploy across more environments, and our product surface area now spans Orka (hosted, on-prem, and AWS), augmented bare metal with Citrix, and Mac focused IaaS. We are investing in the support team to stay ahead of that growth - adding a senior technical hire who can own Tier 1 operations, develop cross-product expertise, and bring development-oriented capacity to build the tooling and automation that will help us scale.Our Products
You will develop expertise across MacStadium's full product portfolio:
  • Orka: Our Kubernetes-based orchestration platform for Apple silicon and macOS virtualization. Customers run Orka in three deployment models: hosted on MacStadium's managed infrastructure, on-premises in their own data centers, and on AWS using EC2 Mac instances. Each model has its own networking, access, and troubleshooting considerations.
  • Augmented Bare Metal with Citrix: Dedicated Mac hardware enhanced with Citrix for virtual desktop infrastructure (VDI), enabling secure remote access to macOS environments for enterprise customers.
  • Mac focused IaaS: Enterprise-grade bare metal Mac infrastructure in MacStadium data centers, supporting AI, CI/CD, development, and production workloads.
What You Will Do
  • Own the Tier 1 ticket queue: manage incoming tickets routed from the support team and the AI-powered support agent, ensuring timely triage, routing, and resolution across all products
  • Ramp into Tier 2 support across Orka, Citrix, and bare metal - developing the product expertise to troubleshoot and resolve complex issues independently across the full portfolio
  • Write scripts and build tooling (Bash, Python) to automate repetitive diagnostics, reproduce customer issues, and accelerate troubleshooting workflows
  • Partner with the existing US and EU Orka support developers to maintain follow-the-sun coverage, share knowledge, and develop shared runbooks and troubleshooting guides
  • Help shape the AI support agent's effectiveness - reviewing its output, identifying gaps, tuning responses, and ensuring quality as it handles Tier 1 volume
  • Collaborate with the Head of Support on process improvements, knowledge base development, and operational metrics
  • Contribute to internal documentation, including root cause analysis write-ups, known issue tracking, and customer-facing KB articles
  • Act as a voice of the customer internally, surfacing recurring issues and feature requests to the product and engineering teams
What We Are Looking For
Required:
  • 3+ years in a technical role: support engineering, systems/network administration, DevOps, or infrastructure operations - we care about the skills, not the exact title
  • Proficiency scripting in Bash and Python - you automate repetitive tasks rather than doing them manually twice
  • Strong systems administration fundamentals: networking (DNS, firewalls, VPNs, TCP/IP), storage, process management, and log analysis across Linux and/or macOS
  • Experience with virtualization or container concepts (VMware, Docker, Kubernetes) - direct Kubernetes experience is a plus but not required
  • Comfortable working in a CLI-driven environment and reading logs, configs, and API responses to diagnose issues
  • Demonstrated ability to manage a ticket queue or support workflow - you know how to prioritize, triage, and keep things moving without dropping balls
  • Excellent written communication: you can explain complex technical issues clearly to both engineers and non-technical stakeholders, and you document what you learn
  • Based in the US with availability during standard US business hours (Eastern or Central preferred)
  • Self-directed and comfortable working autonomously on a small, distributed team
Preferred:
  • Direct experience with Orka, Kubernetes, Apple silicon, and/or macOS virtualization
  • Familiarity with AWS - particularly EKS and EC2 Mac instances
  • Experience with Citrix or virtual desktop infrastructure (VDI)
  • Background in network engineering or administration - troubleshooting connectivity, firewall rules, and infrastructure at the network layer
  • Experience with CI/CD systems such as GitHub Actions, Jenkins, or similar - especially in the context of iOS/macOS build and test pipelines
  • Experience with Zendesk, Jira, or similar support/ticketing platforms
  • Background in supporting SaaS or IaaS products with enterprise customers
  • Track record of building internal tools, automation, or process improvements that made a support team more efficient
  • Exposure to AI-assisted support tools or willingness to help shape an AI support workflow
What Success Looks Like
  • Within 30 days: Owning the Tier 1 ticket queue, triaging and resolving tickets across all products. Onboarded on Orka across all three deployment models (MacStadium-hosted, on-prem, AWS) and beginning to shadow the existing Orka support developers on Tier 2 issues. Your dev environment is set up and you have written your first diagnostic script.
  • Within 60 days: Handling Tier 2 tickets across Orka, Citrix, and bare metal with increasing independence. Contributing to the internal knowledge base. You have identified at least one repetitive workflow and built tooling to streamline it. Actively shaping the AI agent's Tier 1 output quality.
  • Within 90 days: Fully operational - Tier 1 queue runs smoothly under your ownership, you are resolving Tier 2 issues across the product portfolio, and you are contributing automation and tooling that makes the whole team faster.

MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
No recruiting agencies please.

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