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Associate L1 Jobs in Provo, UT (NOW HIRING)

Place

Customer Service Representative

Draper, UT · On-site

$20 - $23/hr

... L1 team members. * Other duties as assigned. What You Bring * High school diploma or equivalent required; Associate's degree or some college coursework preferred. * 2-3 years of customer service ...

All JobsAssociate L1 JobsAssociate L1 Jobs in Provo, UT

Associate L1 information

See Provo, UT salary details

$9

$18

$27

How much do associate l1 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for associate l1 in Provo, UT is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.00 per hour, depending on experience, location, and employer.

What is an Associate L1?

Associate L1 positions are entry-level roles within a company, typically designed for individuals who are just starting their careers or have limited professional experience. These positions often involve basic tasks, support functions, and on-the-job training under the supervision of more experienced staff. The 'L1' stands for 'Level 1,' indicating the initial rung on the career ladder within a specific department or organization. Associates at this level are expected to learn company processes, contribute to team goals, and develop foundational skills. Advancement to higher levels is possible with experience and demonstrated performance.

What are the key skills and qualifications needed to thrive as an Associate L1?

To thrive as an Associate L1, you generally need strong organizational skills, attention to detail, and a relevant educational background such as a high school diploma or bachelor's degree depending on the industry. Familiarity with office productivity software (like Microsoft Office Suite), basic data entry systems, and sometimes customer relationship management (CRM) tools is often required. Effective communication, teamwork, and a proactive attitude are valuable soft skills for excelling in this entry-level position. These abilities are essential for efficiently supporting team operations, ensuring accuracy, and contributing to a productive work environment.

What are some common challenges faced by an Associate L1 when adapting to a new team's workflow?

As an Associate L1, one common challenge is quickly acclimating to established team processes and communication styles. New associates often need to learn internal tools, understand project priorities, and effectively manage their time across multiple tasks. Regular check-ins with supervisors and proactive communication can help overcome initial hurdles and build strong working relationships. Embracing feedback and staying adaptable are key to integrating smoothly into the team's workflow.

What is the difference between Associate L1 vs Data Analyst?

AspectAssociate L1Data Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require an associate degreeBachelor's degree in statistics, mathematics, or related field
Work EnvironmentEntry-level, administrative or support roles in various industriesData-focused roles in finance, marketing, tech, or healthcare
Employer & Industry UsageCommon in retail, logistics, customer service sectorsPrevalent in IT, finance, consulting, and research industries

The main difference between Associate L1 and Data Analyst lies in their focus and qualifications. Associate L1 roles are typically entry-level support or administrative positions requiring minimal certifications, while Data Analysts require specific analytical skills and often a degree. Data Analysts tend to work more with data interpretation and reporting, whereas Associate L1 roles support operational functions across various industries.

Are associate level jobs entry level?

Associate level jobs are often considered entry-level positions, but they can also require some prior experience or specific skills depending on the industry and role. These jobs typically serve as a starting point for careers and may involve on-the-job training or basic certifications.

What cities near Provo, UT are hiring for Associate L1 jobs?

Cities near Provo, UT with the most Associate L1 job openings:

Associate L1 jobs near you

Customer Service Representative

Draper, UT • On-site

Place
See more jobs at Placeexternal

$20 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Your Opportunity
At Landvoice, part of the PLACE family of companies, we build the tools that give real estate professionals an edge - putting high-quality data, prospecting software, and lead intelligence into the hands of agents who are ready to win. As a growing technology company powering the future of real estate, our standards are high, our team moves fast, and our commitment is to deliver the best work of our lives.
This is YOUR CHANCE to be the person our customers count on. As our Customer Service Representative, you will partner with the Executive Director of Operations and cross-functional teams to resolve complex customer issues, drive product adoption, and raise the bar on what great support looks like. If you thrive in a fast-paced environment, love solving real problems for real people, and believe that exceptional service is a competitive advantage, this is your PLACE.
Who Develops You: Team Lead of Customer Service
What You're Great At
You are more than a support rep - you are a product expert and a trusted advisor. You listen carefully, diagnose quickly, and communicate solutions in a way that makes customers feel confident and cared for. You hold yourself accountable to outcomes, not just activity, and you notice patterns others miss. You take ownership from first contact through resolution, and you bring that same energy to helping your teammates grow. Detail-oriented, curious, and adaptable - you are exactly who our customers need on the other end of the line.
What You'll Do
  • Serve as a primary point of contact for inbound customer inquiries via phone, email, and chat, delivering timely and professional responses aligned with service standards.
  • Troubleshoot and resolve intermediate-level product, software, and data issues; escalate complex matters to the appropriate team with thorough documentation.
  • Guide customers through software setup, account configuration, and product features; lead structured onboarding and training sessions to drive platform adoption and confidence.
  • Proactively identify customer needs and offer relevant solutions, staying alert to churn indicators and opportunities to reinforce product value.
  • Maintain accurate and complete CRM records of all customer interactions; document recurring issues and escalation patterns to support team reporting and quality review.
  • Consistently meet or exceed performance metrics including response time, resolution rate, customer satisfaction scores, and QA standards.
  • Partner cross-functionally with Product, Sales, and Operations to surface customer feedback, flag product issues, and contribute to process improvement.
  • Stay current on product updates, new features, and real estate industry trends; apply that knowledge to better serve customers and contribute to internal knowledge resources.
  • Support peer development by sharing product knowledge, best practices, and customer handling techniques with L1 team members.
  • Other duties as assigned.
What You Bring
  • High school diploma or equivalent required; Associate's degree or some college coursework preferred.
  • 2-3 years of customer service experience required, with at least 1 year in a SaaS, technology, or subscription-based environment strongly preferred.
  • Demonstrated ability to troubleshoot intermediate product or software issues and communicate solutions clearly to non-technical users.
  • Experience conducting customer training or product walkthroughs, in person or remotely.
  • Availability Monday through Friday, day shift (required).
  • Strong verbal and written communication skills with a professional, customer-first tone across all channels.
  • Intermediate to advanced proficiency in Microsoft Office; comfortable learning and navigating new software platforms and CRM tools.
  • Analytical mindset with the ability to identify patterns in customer issues and recommend process or product improvements.
  • Results-oriented with a track record of meeting or exceeding performance targets in a metric-driven environment.
  • High degree of personal accountability and a collaborative, positive attitude in a fast-paced, growing organization.

Salary: $20-23/hour, depending on experience
Why PLACE
We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven. Our competitive benefits include vacation/sick leave and paid holidays, comprehensive insurance coverage (health, vision, dental), a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the PLACE they are proud to call "my company."

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