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Associate It Support Jobs in Mounds, OK (NOW HIRING)

Syntricate Technologies

IT Support Technician

Tulsa, OK · On-site

$19.75 - $27/hr

Responsibilities : • Each CX Associate is responsible for providing enhanced IT customer support their assigned offices, including in-office "walk-ups" • Helping customers manage software ...

AVB Bank

IT Support Specialist

Broken Arrow, OK

Summary The IT Support Specialist (Tier 1&2 Hybrid) will be the primary point of contact for internal technical assistance at AVB Bank, while also owning escalations through resolution for more ...

Kratos Defense

IT Support Specialist II

Bristow, OK · On-site

The IT Support Specialist provides support services to employees and contractors in local and/or remote access locations, helping resolve technical problems and information technology issues ...

Interstates

IT Field Support Specialist II

Tulsa, OK · On-site

$51K - $64K/yr

Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted. * 4+ years of hands-on IT support experience in hardware ...

Revel Staffing

IT Manager

Tulsa, OK · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Revel Staffing

IT Manager

Tulsa, OK · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Interstates

IT Field Support Specialist II

Tulsa, OK · On-site

$51K - $64K/yr

Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted. * 4+ years of hands-on IT support experience in hardware ...

ASSA ABLOY

IT Operations Coordinator

Tulsa, OK · On-site

Associates or Bachelor's degree preferably with an IT focus * A minimum of 2-5 year's experience in an IT support role working with remote end users at branch offices * Excellent knowledge of ...

Assa Abloy

IT Operations Coordinator

Tulsa, OK · On-site

Associates or Bachelor's degree preferably with an IT focus * A minimum of 2-5 year's experience in an IT support role working with remote end users at branch offices * Excellent knowledge of ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Mounds, OK

Associate It Support information

See Mounds, OK salary details

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How much do associate it support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for associate it support in Mounds, OK is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.12 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What cities near Mounds, OK are hiring for Associate It Support jobs?

Cities near Mounds, OK with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Mounds, OK as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,859 per year, or $16.8 per hour.

IT Support Technician

Syntricate Technologies

Tulsa, OK • On-site

$19.75 - $27/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an IT Support Technician to provide enhanced IT customer support. The role involves ensuring high levels of support for employees, managing software installations, troubleshooting issues, and maintaining on-site technology.
Responsibilities:
• Each CX Associate is responsible for providing enhanced IT customer support their assigned offices, including in-office "walk-ups”
• Helping customers manage software installations and hardware repair
• Gain technical knowledge regarding GT's applications and services
• Guiding customers on troubleshooting issues
• Own issues and bring them to resolution as quickly as possible while providing proactive updates
• Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution
• Participate in MIM calls for their offices of support to assist with gathering information, troubleshooting and testing of solutions
• Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment
• Utilize remote support tools in support of dispatch offices where a technician is not always on site
• Finding solutions from previous cases using the Knowledge Base
• Communicate knowledge gaps in issue resolution
• Ensure tickets are properly updated and asset management system is properly updated
• Participate in testing of images and software deployments at the Pilot level ensuring documentation is accurate
• Assist with events in-offices or conferences
• Provide on-site support for client meetings
• Weekly maintenance of on-site printers, access points, conference room technology, MDF closets and phone equipment
• Maintenance of on-site IT space and routinely monitor inventory stock
• Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
• Other duties as assigned
Qualifications:
Required:
• College degree or equivalent combination of education and experience
• 1 to 3 years of experience in field service support working with technology industry
• Prior experience with end user services, information technology or related field
• Strong knowledge of Windows Operating systems
• Strong Knowledge of Office products
• Knowledge of Remedy or ServiceNow ticket systems
• Established laptop hardware experience
• Understanding of mobile devices calendar and mail support for iOS and Android
• Basic analytical and problem-solving skills
• Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
• Flexibility to learn new technologies and quickly adapt
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Strong communication skills
• Ability to work independently but also in a team environment
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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