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Associate In Claims Jobs in Suffolk, VA (NOW HIRING)

Elevance Health

Business Analyst III

Norfolk, VA · On-site

$73K - $92K/yr

Hybrid 1 : This role requires associates to be in-office 1 - 2 days per week, fostering ... Experience with healthcare claims data analysis and validation is preferred. * Strong analytical ...

Elevance Health

Business Analyst III

Norfolk, VA

$73K - $92K/yr

Hybrid 1 : This role requires associates to be in-office 1 - 2 days per week, fostering ... Experience with healthcare claims data analysis and validation is preferred. * Strong analytical ...

Sentara Healthcare

Pharmacy IT Solutions Manager

Norfolk, VA · On-site +1

$63 - $74/hr

The manager functions as a subject matter expert for pharmacy systems, pharmacy claims data ... For positions that are available as remote work, Sentara Health employs associates in the following ...

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All JobsAssociate In Claims JobsAssociate In Claims Jobs in Suffolk, VA

Associate In Claims information

See Suffolk, VA salary details

$13

$19

$29

How much do associate in claims jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for associate in claims in Suffolk, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

Is being an Associate In Claims hard?

Being an Associate In Claims can be challenging as it requires strong attention to detail, good communication skills, and the ability to analyze insurance policies and claims. The role often involves handling complex cases, working under deadlines, and using claims management software, which can be demanding for some individuals.

What skills and qualifications are needed to thrive as an associate in claims?

To thrive as an Associate In Claims, you need a solid understanding of insurance principles, claim investigation, and policy analysis, often supported by an AIC designation or similar qualification. Familiarity with claims management systems, documentation tools, and relevant regulatory software is typically required. Strong analytical thinking, negotiation, and customer service skills help you resolve claims efficiently and build trust with policyholders. These competencies are essential for accurate claim handling, regulatory compliance, and maintaining company reputation.

What is an associate in claims?

An Associate in Claims (AIC) is a professional designation awarded by The Institutes to individuals who have demonstrated expertise in handling insurance claims. The designation is achieved by completing a series of courses and exams focused on claims investigation, evaluation, negotiation, and settlement. Earning an AIC can enhance a claims professional's knowledge, credibility, and career advancement opportunities within the insurance industry.

What are common challenges faced by an associate in claims, and how can they be overcome?

Associates in Claims often encounter challenges such as handling high volumes of claims, managing tight deadlines, and communicating effectively with policyholders who may be upset or stressed. To overcome these challenges, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing effective communication and conflict resolution techniques helps build trust with clients and resolve disputes more efficiently. Regular collaboration with senior adjusters and ongoing training can also support professional growth and improve problem-solving abilities.

How much do associates in claims make in the US?

Associates in claims typically earn an average annual salary of around $45,000 to $55,000 in the US, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims associates or those with specialized skills can earn higher wages.

What is the difference between Associate In Claims vs Claims Adjuster?

AspectAssociate In ClaimsClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licenses or certificationsHigh school diploma; licensing often required depending on state and claim type
Work EnvironmentOffice setting, administrative tasks, team collaborationField or office; inspecting damages, interviewing claimants, assessing damages
Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims firms
Common Search/ComparisonAssociate In Claims vs Claims Adjuster

The main difference between Associate In Claims and Claims Adjuster lies in their roles and responsibilities. An Associate In Claims typically supports claims processing, handles administrative tasks, and may be in training or entry-level positions. Claims Adjusters, on the other hand, actively investigate and evaluate claims, often inspecting damages and negotiating settlements. Both roles require similar credentials and work within insurance environments, but Claims Adjusters have more direct involvement in claim resolution.

What are popular job titles related to Associate In Claims jobs in Suffolk, VA? For Associate In Claims jobs in Suffolk, VA, the most frequently searched job titles are:
What job categories do people searching Associate In Claims jobs in Suffolk, VA look for? The top searched job categories for Associate In Claims jobs in Suffolk, VA are:
What cities near Suffolk, VA are hiring for Associate In Claims jobs? Cities near Suffolk, VA with the most Associate In Claims job openings:
Associate In Claims jobs near you
Infographic showing various Associate In Claims job openings in Suffolk, VA as of June 2026, with employment types broken down into 34% Full Time, 53% Part Time, 1% Temporary, 11% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,528 per year, or $20 per hour.

Billing FollowUp PT Acct

Chesapeake Regional Healthcare

Chesapeake, VA • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 27 days ago

Chesapeake Regional Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The Patient Accounts Representative
-Hospital Billing and Follow-up ensures the submission of timely and clean Inpatient/Outpatient claims to the various government/non-government payers and takes the appropriate action to resolve claim issues in order to accelerate cash collections.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
  • Submit Inpatient/Outpatient electronic and paper claims (UB-04 and 1500) to the appropriate government and non-government payers.

  • Understand how to resolve Billing errors and/or warnings that are identified in the Patient Accounting and Billing System.

  • Keep abreast of payer-specific and government requirements and regulations.

  • Ensures claim information is complete and accurate in order to accelerate cash collections.

  • Analyze information contained within the Patient Accounting and Billing system to make decisions on how to proceed with the billing of an account.

  • Processes rejections by correcting any billing error and resubmitting claims to government and non-government payers.

  • Place unbillable claims on hold and properly communicate to various Hospital departments the information needed to accurately bill.

  • Process late charge claims in the event that charges are not entered in a timely fashion by Hospital Departments.

  • Submit corrected claims in the event that the original claim information has changed for various reasons.

  • Perform the billing of complex scenarios such as interim, self-audit, combined, and split billing etc.

  • Limit the number of unreleased claims by reviewing all imported claims and either billing or holding the claim for further review.

  • Meet Billing productivity and quality requirements as developed by Leadership.

  • Measured on high production levels, quality of work output, in compliance with established CRH's policy and standards.

  • Record or generate revenue by gathering and processing information that impacts the patient revenue process.

  • Review patient financial records and/or claims prior to submission to ensure payer-specific requirements are met.

  • Keep abreast of payer-specific and government requirements and regulations

  • Follow up on unprocessed or unpaid claims until a claims resolution is achieved

  • Generates letters to insurance or patients as needed in order to resolve unpaid claim issues.

  • Works on and maintains spreadsheets by sorting/adding pertinent data

  • Analyze information contained within the billing systems to make decisions on how to proceed with the account.

  • Work independently and has the ability to make decisions relative to individual work activities

  • Identify comments in the billing systems by using initials and using approved abbreviations for universal understanding

  • Keep documentation clear, concise, and to the point, while including enough information for a clear understanding of the work performed and actions needed

  • Create appropriate documentation, correspondence, emails, etc. and ensure that they are scanned to the proper account for accurate documentation

  • Read, understand, and explain benefits from all payers to coworkers, physicians, and patients

  • Make phone calls, use the internet, and send mail to payers for follow-up on unprocessed claims, incorrectly processed claims, or claims in question

  • Develop relationships with customers/patients/co-workers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction

  • Post accurate adjustments as appropriate per billing policies and procedures, payer explanation of benefits, and the management directive

  • Maintain work procedures pertinent to the job assignment

  • Accountable for individual work activities

  • Resolve questions that arise regarding correct charging and/or other concerns regarding services provided

  • Complete cross-training, as deemed necessary by management, to ensure efficient department operations

  • Report potential or identified problems with systems, payers, and processes to the manager in a timely manner.

  • Complete special project assignments in a timely fashion

  • Follows HIPAA guidelines in order to maintain strict confidentiality of all patient financial and hospital information at all times.

  • Perform other duties as assigned

Education and Experience
Minimum Required Education:
High school diploma or equivalent
Preferred Education: College courses or associate's degree
Experience:
3+ years as a Hospital Biller or Follow-up representative preferred
This position is responsible for revenue cycle operations specifically for Home Health and Hospice services. Candidates must have prior experience in Home Health/Hospice billing, collections, and payer relations
Certificates, Licenses, Registrations
There are no certifications/licensures required for this position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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