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Associate In Claims Jobs in Lafayette, LA (NOW HIRING)

1915 South / Ashley

Associate of Guest Solutions

Opelousas, LA · On-site

$11.25 - $13.75/hr

Associates take incoming calls, manage customer care issues, process service and warranty claims ... in-store support via tablet and Teams. There are no separate queues or specialists - every ...

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Associate In Claims information

See Lafayette, LA salary details

$13

$20

$29

How much do associate in claims jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for associate in claims in Lafayette, LA is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate In Claims, and why are they important?

To thrive as an Associate In Claims, you need a solid understanding of insurance principles, claim investigation, and policy analysis, often supported by an AIC designation or similar qualification. Familiarity with claims management systems, documentation tools, and relevant regulatory software is typically required. Strong analytical thinking, negotiation, and customer service skills help you resolve claims efficiently and build trust with policyholders. These competencies are essential for accurate claim handling, regulatory compliance, and maintaining company reputation.

What is an Associate in Claims?

An Associate in Claims (AIC) is a professional designation awarded by The Institutes to individuals who have demonstrated expertise in handling insurance claims. The designation is achieved by completing a series of courses and exams focused on claims investigation, evaluation, negotiation, and settlement. Earning an AIC can enhance a claims professional's knowledge, credibility, and career advancement opportunities within the insurance industry.

What are some common challenges faced by an Associate in Claims, and how can they be overcome?

Associates in Claims often encounter challenges such as handling high volumes of claims, managing tight deadlines, and communicating effectively with policyholders who may be upset or stressed. To overcome these challenges, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing effective communication and conflict resolution techniques helps build trust with clients and resolve disputes more efficiently. Regular collaboration with senior adjusters and ongoing training can also support professional growth and improve problem-solving abilities.

What is the difference between Associate In Claims vs Claims Adjuster?

AspectAssociate In ClaimsClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licenses or certificationsHigh school diploma; licensing often required depending on state and claim type
Work EnvironmentOffice setting, administrative tasks, team collaborationField or office; inspecting damages, interviewing claimants, assessing damages
Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims firms
Common Search/ComparisonAssociate In Claims vs Claims Adjuster

The main difference between Associate In Claims and Claims Adjuster lies in their roles and responsibilities. An Associate In Claims typically supports claims processing, handles administrative tasks, and may be in training or entry-level positions. Claims Adjusters, on the other hand, actively investigate and evaluate claims, often inspecting damages and negotiating settlements. Both roles require similar credentials and work within insurance environments, but Claims Adjusters have more direct involvement in claim resolution.

What are popular job titles related to Associate In Claims jobs in Lafayette, LA? For Associate In Claims jobs in Lafayette, LA, the most frequently searched job titles are:
What job categories do people searching Associate In Claims jobs in Lafayette, LA look for? The top searched job categories for Associate In Claims jobs in Lafayette, LA are:
What cities near Lafayette, LA are hiring for Associate In Claims jobs? Cities near Lafayette, LA with the most Associate In Claims job openings:
Associate In Claims jobs near you
Infographic showing various Associate In Claims job openings in Lafayette, LA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,688 per year, or $20 per hour.

Associate of Guest Solutions

1915 South / Ashley

Lafayette, LA • On-site

$14 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Associate, Guest Solutions

Join our winning team, 1915 South, as an Associate of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Associate of Guest Solutions is the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams. There are no separate queues or specialists - every Associate owns the full guest journey.

Job Duties:

• Handle all incoming guest calls and resolve issues at first contact whenever possible

• Process service and warranty claims from intake through resolution

• Coordinate delivery support including scheduling, tracking, and issue resolution

• Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates

• Execute save strategies when guests express intent to cancel or return, using authorized tools and offers

• Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor

• Follow up with guests proactively to ensure resolution and satisfaction

• Maintain accurate records in CRM and ticketing systems for every interaction

• Complete and maintain cross-training certifications across all Guest Solutions functions

• Participate in team huddles, coaching sessions, and quality reviews

• Support the store support Teams channel during assigned shifts

• Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

•

Required Qualifications:

· Education: High School diploma or equivalent, required.

· Experience: 1+ year of customer service, call center, or guest-facing experience, required.

Physical and Work Environment Requirements:

· Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)

· Work Environment: Office Setting

· Schedule: Weekdays, Evenings, and Weekends.

Why 1915 South?

· Compensation: Competitive commission-based pay with performance bonuses

· Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

· Paid Time Off: Paid vacation and sick leave

· Retirement: 401(k) retirement plan with company matching contributions

· Tuition Assistance: College tuition support through Thomas University

· Employee Discounts: Generous employee discounts on furniture

· Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!