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Associate Goodwill Jobs in Taylor, MI (NOW HIRING)

Michigan Humane

Customer Care Coordinator

Detroit, MI · On-site

$16.50 - $21.50/hr

... goodwill among clients and staff. Attend special fundraising and adoption events when requested. Qualifications: * Bilingual Spanish/English highly preferred * Associate's Degree, or at least two ...

MICHIGAN HUMANE SOCIETY

Customer Care Coordinator

Detroit, MI · On-site +1

$16.50 - $21.50/hr

... goodwill among clients and staff. Attend special fundraising and adoption events when requested. Qualifications: * Bilingual Spanish/English highly preferred * Associate's Degree, or at least two ...

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All JobsAssociate Goodwill JobsAssociate Goodwill Jobs in Taylor, MI

Associate Goodwill information

See Taylor, MI salary details

$10

$18

$30

How much do associate goodwill jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for associate goodwill in Taylor, MI is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.18 per hour, depending on experience, location, and employer.

What is an associate goodwill?

Associate Goodwill employees are entry-level staff members who work at Goodwill stores, donation centers, or warehouses. Their primary responsibilities include assisting customers, sorting and stocking donated items, maintaining store cleanliness, and supporting daily operations. These associates play a key role in providing a positive shopping experience and helping Goodwill fulfill its mission of supporting community-based programs through the sale of donated goods.

What are the typical responsibilities and challenges faced by an associate at Goodwill Industries?

As an Associate at Goodwill Industries, you are often responsible for sorting and pricing donations, stocking sales floor merchandise, assisting customers, and maintaining store cleanliness. A common challenge in this role is managing a fast-paced environment, especially during peak donation periods or sales events. You’ll work closely with a diverse team and interact regularly with customers from different backgrounds, which helps develop strong communication and teamwork skills. The position offers valuable retail experience and opportunities for advancement into supervisory or specialized roles within the organization.

What are the key skills and qualifications needed to thrive as an associate at Goodwill, and why are they important?

To thrive as an Associate at Goodwill, you generally need customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management, and safety protocols is commonly required. Strong communication, teamwork, and a positive attitude help associates excel in serving customers and collaborating with colleagues. These skills are important to ensure efficient store operations, provide excellent customer experiences, and support Goodwill’s mission.

What is the difference between Associate Goodwill vs Retail Associate?

AspectAssociate GoodwillRetail Associate
Required CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit thrift stores, donation centers, community-focused settingsRetail stores, shopping centers, fast-paced environment
Employer & Industry UsageGoodwill Industries, nonprofit sectorPrivate retail companies, department stores
Common Search & ComparisonYesYes

The main difference between an Associate Goodwill and a Retail Associate lies in their work environment and employer. Associate Goodwill typically works in nonprofit thrift stores or donation centers, focusing on community service, while Retail Associates work in commercial retail stores, often in fast-paced environments. Both roles require similar credentials, but their industry context and organizational goals differ.

What are popular job titles related to Associate Goodwill jobs in Taylor, MI?

For Associate Goodwill jobs in Taylor, MI, the most frequently searched job titles are:

What job categories do people searching Associate Goodwill jobs in Taylor, MI look for?

The top searched job categories for Associate Goodwill jobs in Taylor, MI are:

What cities near Taylor, MI are hiring for Associate Goodwill jobs?

Cities near Taylor, MI with the most Associate Goodwill job openings:

Associate Goodwill jobs near you

Customer Care Coordinator

Michigan Humane

Detroit, MI • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Job Title: Customer Care Coordinator

Location: Detroit, MI

Hours: Full-Time

Who We Are:

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.

Why Work with Us:

We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you.  In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:

  • Competitive salary and benefits
  • Medical, Vision, and Dental Insurance
  • 403(b) Retirement Savings Account
  • Opportunities for professional development, growth, and continuing education
  • A positive and collaborative work environment
  • Work-life balance and flexible working hours (compressed work schedule option!)
  • Paid Time Off & Holidays
  • Human & Pet Bereavement
  • Clinic discounts to up to 75% off services for your own pet(s)
  • Relaxed dress code
  • Wellness program with professional counseling services available to employees
  • Animal food discount
  • Free or discounted adoption fees to adopt a new friend
  • Sabbatical Policy
  • Uniform Allowance
  • Paid Parental Leave
  • Yearly performance reviews & employee engagement surveys
  • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The Customer Care Coordinator is responsible for answering a multi-line phone in a prompt and professional manner, providing information and answering questions regarding Michigan Humane (MH) programs and services.

Responsibilities:

  • Answer phones.  Set appointments, discuss fees, explain payment process, and submit request on the client’s behalf such as prescription refills and food orders.  Explain MH procedures.
  •  Counsel callers and provide information about MH resources available to them.
  •  Provide counseling and/or schedule appointments for euthanasia services. 
  •  Advise callers of the correct holding facility in their area for stray animals or where to go to look for their lost pets.
  • Provide information to callers regarding adoptable pets at the MH, the adoption process, and donations 
  •  Generate reports and complete data entry for all adopted animals and shelter animals needing medical care.
  •  Promote MH programs and general goodwill among clients and staff.  Attend special fundraising and adoption events when requested.

Qualifications:

  • Bilingual Spanish/English highly preferred 
  • Associate's Degree, or at least two years of completed college coursework preferred 
  • A minimum of 3 years Call Center or Customer Service experience
  • Experience answering a multi-line phone and working with a computer-based appointment system (or similar application)
  • Able to work independently with minimal supervision and cooperatively as a team.
  • Good decision-making skills, strong emotional intelligence, and attention to detail 
  • Exhibit compassion towards animals and their owners, without judgement.
  • Prior experience counseling emotional callers would be a plus
  • Microsoft Office skills, including Word, Excel and Outlook.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

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