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Associate Gold Customer Service Representative Jobs in Waterloo, IL

DAP

Customer Service Representative

Fenton, MO · On-site

$15.25 - $20.75/hr

Customer Service Representative DAP is looking to hire a Customer Service Representative at our ... We support associates in continuous professional growth and collaborate on the steps it takes to ...

Central Stone

Customer Service Representative

Fenton, MO · On-site

$15.25 - $20.75/hr

The Customer Service Representative will work from a single quarry scale house and perform a variety of administrative and customer service responsibilities, including assisting customers, processing ...

Circle K

Customer Service Representative

Belleville, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Madison, IL · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Millstadt, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

O Fallon, IL · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Fenton, MO

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Shiloh, IL · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Fenton, MO · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Millstadt, IL

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Belleville, IL

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Belleville, IL · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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All JobsAssociate Gold Customer Service Representative JobsAssociate Gold Customer Service Representative Jobs in Waterloo, IL

Associate Gold Customer Service Representative information

See Waterloo, IL salary details

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How much do associate gold customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for associate gold customer service representative in Waterloo, IL is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.79 per hour, depending on experience, location, and employer.

What is an associate gold customer service representative?

An Associate Gold Customer Service Representative is an entry-level professional who provides support to customers, often for financial institutions or companies with premium service tiers. They handle customer inquiries, resolve issues, and ensure a positive experience for clients designated as 'Gold' or high-value customers. Their responsibilities may include answering calls, responding to emails, and guiding customers through processes or troubleshooting problems. This role requires strong communication skills, patience, and a focus on delivering excellent service. Training is typically provided, and advancement opportunities are available for high performers.

What are the key skills and qualifications needed to thrive as an associate gold customer service representative, and why are they important?

To thrive as an Associate Gold Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and effectively resolve customer concerns. These qualifications ensure exceptional service delivery, customer satisfaction, and the ability to handle complex inquiries efficiently.

What are some common challenges faced by associate gold customer service representatives, and how are they supported in overcoming them?

Associate Gold Customer Service Representatives often handle high-priority clients who expect quick, expert assistance. A common challenge is managing multiple complex inquiries while maintaining a high standard of service. To support representatives, companies typically offer comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are also available for guidance, and collaboration with departments like technical support and billing is encouraged to resolve customer issues efficiently.

What is the difference between Associate Gold Customer Service Representative vs Customer Support Specialist?

AspectAssociate Gold Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service certificationsHigh school diploma; customer service or technical certifications often preferred
Work EnvironmentCall centers, retail, banking, or service industriesCall centers, technical support, retail, or online service platforms
Employer & Industry UsageFinancial services, retail, telecom, hospitalityTech companies, retail, telecom, online services
Search & Comparison IntentCustomer service roles with basic support dutiesTechnical or specialized customer support roles

The Associate Gold Customer Service Representative typically handles general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often provide technical assistance or specialized support, sometimes requiring additional certifications. Both roles are customer-facing but differ in complexity and technical requirements.

What cities near Waterloo, IL are hiring for Associate Gold Customer Service Representative jobs?

Cities near Waterloo, IL with the most Associate Gold Customer Service Representative job openings:

Associate Gold Customer Service Representative jobs near you
Infographic showing various Associate Gold Customer Service Representative job openings in Waterloo, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,016 per year, or $15.9 per hour.

Customer Service Representative

Fenton, MO • On-site

DAP
Software Development • 1 - 10 employees
Learn more about DAPexternal

$15.25 - $20.75/hr

Other

Medical, Retirement

Re-posted 16 days ago

Job description

Customer Service Representative

DAP is looking to hire a Customer Service Representative at our Fenton, MO Location. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.

Responsibilities:

  • Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
  • Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
  • Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
  • Document all customer interactions and maintain accurate records in our system.
  • Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

Requirements:

  • Must be able to work 8:30 am - 5:00 pm
  • High School (or equivalent)
  • Effective communications skills – verbal and written, SAP experience a plus
  • Grace under pressure – remain positive and focused to the task at hand
  • Effective problem-solving skills – quick on your feet and can think outside of the box
  • Ability to multi-task and prioritize work all with a sense of urgency
  • Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/

DAP - On the job since 1865.

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