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Associate Director Customer Experience Jobs (NOW HIRING)

Microbiologics

Customer Experience Associate

Saint Cloud, MN · On-site

$16.25 - $21.75/hr

Customer Experience Associate - St. Cloud, MN About the Opportunity At Microbiologics , we're on a mission to make the world a safer, healthier place through science - and we're looking for a ...

Ingersoll Rand

Customer Experience Associate

Payson, IL · On-site

$45K - $60K/yr

Customer Experience Associate BH Job ID: BH-4809-4 SF Job Req ID: Customer Experience Associate Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration ...

Weis Markets

Customer Experience Associate

Bellefonte, PA · On-site

$15.50 - $20.75/hr

Customer Experience Associate Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its ...

Exchange

$14.75 - $19.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

Weis

Customer Experience Associate

Owings Mills, MD · On-site

$15/hr

Location Address: 9251 Lakeside BLVD ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

Shamokin, PA · On-site

$15.75 - $21/hr

Location Address: 339 West Walnut Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Home Chef

Customer Experience Associate

$17 - $22.50/hr

Customer Experience Associate Remote Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more ...

The Exchange

$14.75 - $19.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

The Exchange

Customer Experience Associate

Edwards, CA · On-site

$16.75 - $22.25/hr

We are looking for Customer Experience Associates in various locations. Interested in working at a particular location? Have questions? Call the Edwards Air Force Base Exchange Recruiting Office at ...

Weis

Customer Experience Associate

Callaway, MD · On-site

$15 - $22/hr

Location Address: 20995 Point Lookout Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Stafford, VA · On-site

$12.77/hr

Location Address: 905 Garrisonville Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Hanover, PA · On-site

$15.75 - $21.25/hr

Location Address: 860 Carlisle Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis

Customer Experience Associate

Dingmans Ferry, PA · On-site

$15.25 - $20.50/hr

Location Address: 112 Atlantic Avenue ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

East Berlin, PA · On-site

$16 - $21.25/hr

Location Address: 30 Primrose Lane ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

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Associate Director Customer Experience information

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How much do associate director customer experience jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate director customer experience in the United States is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.15 per hour, depending on experience, location, and employer.

What does an associate director of customer experience do?

An Associate Director of Customer Experience oversees and improves the strategies, processes, and teams responsible for delivering exceptional customer service within an organization. They analyze customer feedback, work cross-functionally to address pain points, and implement programs that enhance customer satisfaction and loyalty. This role often involves mentoring staff, developing customer journey maps, and ensuring that the company's customer-facing policies align with business goals. Ultimately, the Associate Director helps drive growth and retention by ensuring customers have positive interactions at every touchpoint.

What are the key skills and qualifications needed to thrive as an associate director of customer experience?

To thrive as an Associate Director of Customer Experience, you need a robust background in customer service strategy, analytics, and leadership, often supported by a bachelor's or master's degree in business or a related field. Proficiency with CRM platforms (like Salesforce), customer feedback tools, and data analysis software is typically required. Outstanding interpersonal skills, strategic thinking, and the ability to inspire and lead cross-functional teams set top performers apart. These capabilities are crucial for driving customer satisfaction, loyalty, and continuous improvement in customer experience initiatives.

How does an associate director of customer experience typically collaborate with other departments to drive customer satisfaction initiatives?

An Associate Director of Customer Experience regularly partners with teams such as marketing, product, sales, and operations to identify areas for improvement and implement strategies that enhance the customer journey. They often facilitate cross-functional meetings to align goals, share customer insights, and ensure a unified approach to customer-centric projects. Effective collaboration helps break down silos, allowing for quicker resolution of customer pain points and more cohesive service delivery. This role requires strong communication and leadership skills to influence multiple stakeholders and drive organizational change.

What is the difference between Associate Director Customer Experience vs Customer Service Manager?

AspectAssociate Director Customer ExperienceCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or support
Work EnvironmentStrategic planning, cross-department collaboration, leadershipTeam management, direct customer interactions, support operations
Employer & Industry UsageUsed in corporate, retail, and service industries focusing on customer experienceCommon in retail, hospitality, and call centers
Search & Comparison IntentUnderstanding strategic roles in customer experienceManaging customer support teams and daily operations

The Associate Director Customer Experience focuses on strategic initiatives, improving overall customer satisfaction, and leading cross-functional teams. In contrast, the Customer Service Manager handles daily customer support operations, managing support staff and resolving customer issues. Both roles require customer-focused credentials but differ in scope and responsibilities, with the Associate Director more involved in planning and strategy.

What cities are hiring for Associate Director Customer Experience jobs?

Cities with the most Associate Director Customer Experience job openings:

What states have the most Associate Director Customer Experience jobs?

States with the most job openings for Associate Director Customer Experience jobs include:

What are popular job titles related to Associate Director Customer Experience jobs?

For Associate Director Customer Experience jobs, the most frequently searched job titles are:

Associate Director Customer Experience jobs near you
Infographic showing various Associate Director Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,541 per year, or $18.5 per hour.

Customer Experience Associate

Hamlin, PA • On-site

The Honesdale National Bank
Commercial Banking • 51 - 200 employees
Learn more about The Honesdale National Bankexternal

$15.75 - $21/hr

Full-time

Re-posted 18 days ago

Job description

POSITION SUMMARY:

As a Customer Experience Associate, you’ll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You’ll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.

 

ESSENTIAL FUNCTIONS and DUTIES

  • Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency
  • Handle cashier’s checks, money orders, certified checks, credit card payments, and cash advances
  • Provide access to safe deposit boxes (if available) and assist with related documentation
  • Balance cash drawer and ATM as needed; maintain control and security of cash
  • Open and record night deposit bags; prepare currency orders
  • Greet and assist lobby customers, directing them appropriately
  • Deliver prompt, courteous, and solution-oriented service to all customers
  • Proactively resolve customer concerns and escalate complex issues as needed
  • Answer incoming calls and provide support in alignment with Customer Service Standards
  • Assist customers with account reconciliation and check orders
  • Identify and report potential fraud or suspicious activity
  • Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log
  • Ensure adherence to all bank policies, procedures, and regulatory requirements
  • Use procedural manual as a daily resource
  • Advise customers on bank products and services; identify cross-sell opportunities
  • Support marketing initiatives and participate in community events to enhance visibility and business development
  • Recommend process enhancements to improve efficiency, accuracy, or customer experience
  • Take initiative in learning new systems, procedures, and service strategies
  • Assume additional responsibilities as assigned by leadership
  • Other duties as assigned
REQUIRED SKILLS and ABILITIES:
  • Exceptional customer service skills
  • Strong verbal and written communication
  • High attention to detail and accuracy
  • Ability to multitask and prioritize in a fast-paced environment
  • Team-oriented with the ability to work independently
  • Commitment to confidentiality and ethical standards
  • Strong keyboarding, PC, and telephone skills
  • Valid driver’s license with a clean driving record

REQUIRED EDUCATION and EXPERIENCE:

  • High school diploma or equivalent
  • Prior experience in a customer-facing banking role desired
  • Previous cash handling and customer service experience preferred

TRAVEL REQUIREMENTS:

  • As needed for coverage at other branches. 

PHYSICAL REQUIREMENTS:  (update as needed)

  • Prolonged periods of sitting: Ability to remain seated for extended periods while performing computer-related tasks.
  • Manual dexterity: Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines.
  • Visual acuity: Ability to read and interpret data on computer screens and paper documents.
  • Hearing: Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues.
  • Basic physical tasks: Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds.
  • Mobility: Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.