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Associate Director Call Center Jobs (NOW HIRING)

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

Overview The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous ... Escalate complex issues to the Assistant Director or Director as needed. * Assist with general ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone -- you're part of a ...

PeopleShare Inc

Call Center Associate

Philadelphia, PA · On-site

$17/hr

As Call Center Agent, you will be responsible for handling a large number of inbound calls. You'll provide information, assist with inquiries, and ensure a smooth customer experience. Job Selling ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... directed and transferred to human resources, marketing, development, compliance, billing and ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience In lieu of an Associate degree without call center experience Must be able to pass ...

Zoo Atlanta

Call Center Associate

Atlanta, GA · On-site

Call Center Associate The Call Center Associate is responsible for providing an excellent sales and guest experience over the phone. They will assist the department with achieving the annual business ...

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As of Sep 9, 2026, the average hourly pay for associate director call center in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

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Infographic showing various Associate Director Call Center job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,862 per year, or $16.8 per hour.

Call Center Associate

Wilkes Barre, PA • On-site

The Salvation Army Eastern Territory
Non-Profits • 5 - 10K employees
Learn more about The Salvation Army Eastern Territoryexternal

Full-time

Re-posted 19 days ago

Salvation Army rating

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

602nd of 790 rated non-profit organizations

Job description

Overview

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors. 

ResponsibilitiesThe Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.Duties and Responsibilities:
  • Respond to all communications in a courteous, professional, and timely manner.
  • Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.
  • Handle all inquiries and concerns calmly and respectfully.
  • Communicate effectively with donors regarding pickups or issues related to donated vehicles.
  • Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.
  • If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.
  • Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.
  • Assist donors by rescheduling pickups or resolving any issues that may arise.
  • Escalate complex issues to the Assistant Director or Director as needed.
  • Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork
QualificationsQualifications:
  • Good command of the English language, both verbal and written.
  • Strong attention to detail and proofreading skills.
  • Professional demeanor with strong interpersonal and customer service skills.
  • Working knowledge of computers & Microsoft products.
Employment Type: FULL_TIME

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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