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Associate Director Call Center Jobs (NOW HIRING)

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ... Initiate medication refill requests as directed * Maintain accurate documentation and patient ...

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ...

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Call Center Associate Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...

Addison Group

Call Center Associate

Oklahoma City, OK · On-site

$17.50 - $18.50/hr

Call Center Associate Location: Oklahoma City, OK Industry: Mortgage Servicing Pay: $17.50-$18.50/hour (depending on experience) Benefits: This position is eligible for medical, dental, vision, and ...

HealthPartners

Call Center Associate

Saint Paul, MN

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Addison Group

Call Center Associate

Oklahoma City, OK · On-site

$17.50 - $18.50/hr

Call Center Associate Location: Oklahoma City, OK Industry: Mortgage Servicing Pay: $17.50-$18.50/hour (depending on experience) Benefits: This position is eligible for medical, dental, vision, and ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

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Associate Director Call Center information

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How much do associate director call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate director call center in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

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Infographic showing various Associate Director Call Center job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,862 per year, or $16.8 per hour.

Call Center Associate

Shafter, CA • On-site

Legacy Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Legacy Staffingexternal

$21/hr

Full-time, Temporary

Re-posted 25 days ago

Job description

Job Title: Call Center Associate (Medical)

Location: Shafter, CA
Employment Type: Full-Time/Temp Assignment 
Compensation: $21 as a temp

Position Overview

Legacy Staffing is seeking a compassionate and customer-focused Call Center Associate on behalf of a healthcare client. This role serves as a key contact point for patients, assisting with appointment scheduling, answering inquiries, and supporting access to healthcare services. The ideal candidate thrives in a fast-paced environment, demonstrates excellent phone etiquette, and is committed to delivering high-quality patient service aligned with patient-centered care principles.

Key Responsibilities Patient Communication & Scheduling
  • Answer incoming calls promptly and provide excellent customer service to all callers
  • Schedule, confirm, and update patient appointments in accordance with established procedures
  • Register patients accurately over the phone, ensuring all required information is collected
  • Conduct outbound calls for appointment reminders, follow-ups, and new patient scheduling
  • Assist patients with appointment needs and service inquiries
Patient Support & Coordination
  • Respond to patient questions, concerns, and complaints, routing issues to appropriate staff when necessary
  • Promote available healthcare services by consulting with patients and identifying their needs
  • Collaborate with internal departments to coordinate scheduling and ensure efficient patient flow
  • Explain services, payment categories, and billing procedures clearly to patients
Administrative & System Support
  • Perform tasks within the Electronic Health Record (EHR) system
  • Initiate medication refill requests as directed
  • Maintain accurate documentation and patient records
  • Follow all call center protocols and departmental procedures
  • Attend required training programs related to healthcare services and programs
Compliance & Organizational Participation
  • Maintain strict HIPAA compliance and confidentiality of patient information
  • Ensure compliance with all local, state, and federal regulations
  • Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives
  • Learn and utilize Electronic Health Record (EHR) and related systems
  • Support patient-centered care models and organizational values in all interactions
Qualifications, Education & Experience
  • High school diploma or GED required
  • Minimum 1 year of experience in a medical call center or healthcare office setting preferred
  • Experience handling patient calls, scheduling appointments, and addressing inquiries
  • Medical Assistant certification is a plus but not required
  • Bilingual English / Spanish preferred
  • Familiarity with medical terminology and triage procedures preferred
  • Experience with EHR systems is a plus
Skills & Competencies
  • Excellent verbal communication and telephone etiquette
  • Strong customer service and interpersonal skills
  • Ability to multitask and work efficiently in a high-volume call environment
  • Compassionate and patient-centered approach, especially in challenging situations
  • Strong organizational and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to engage respectfully with diverse patient populations
Reporting Relationship
  • Reports to Call Center or Operations Leadership