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Associate Director Account Management Jobs in Virginia

Omnicom

Account Director

Williamsburg, VA · On-site

Account Management and Growth Job Subfunction: Account Management Account Director AKA Product ... to the Associate Director, CAPLYTA PECS PX Omnicom's policy requires employees to work in the ...

Omnicom

Account Director

Williamsburg, VA · Hybrid

Account Management and Growth Job Subfunction: Account Management Account Director AKA Product ... to the Associate Director, CAPLYTA PECS PX Omnicom's policy requires employees to work in the ...

tbg

Director of Facilities

Front Royal, VA · On-site

$90K - $105K/yr

What You'll Do / Key Responsibilities As the Director of Facilities ( Facilities Director / Account Manager ), you will serve as the primary operational executive overseeing physical plant operations ...

tbg

Director of Facilities

Front Royal, VA · On-site

$90K - $105K/yr

What You'll Do / Key Responsibilities As the Director of Facilities ( Facilities Director / Account Manager ), you will serve as the primary operational executive overseeing physical plant operations ...

tbg

Director of Facilities

Front Royal, VA · On-site

$90K - $105K/yr

What You'll Do / Key Responsibilities As the Director of Facilities ( Facilities Director / Account Manager ), you will serve as the primary operational executive overseeing physical plant operations ...

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Associate Director Account Management information

What does an associate director of account management do?

An Associate Director of Account Management oversees client relationships and ensures the successful delivery of services or products to key accounts. They lead account management teams, develop strategies to meet client needs, and work to grow existing accounts through upselling and cross-selling opportunities. Additionally, they often collaborate with internal departments to resolve client issues, monitor account performance, and report on key metrics to senior leadership. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an associate director of account management?

To thrive as an Associate Director Account Management, you need expertise in client relationship management, strategic planning, and a bachelor’s degree in business or a related field. Familiarity with CRM tools like Salesforce, project management software, and data analytics platforms is typically required. Outstanding leadership, negotiation, and communication skills set top performers apart in this role. These abilities are vital to drive client satisfaction, manage teams effectively, and achieve business growth targets.

How does an associate director of account management typically collaborate with internal teams to ensure client satisfaction?

An Associate Director of Account Management regularly works cross-functionally with sales, marketing, product, and customer service teams to deliver a seamless client experience. They act as a client advocate, ensuring internal teams understand clients’ needs and objectives while helping to resolve issues and coordinate project deliverables. Effective communication and leadership are key, as the Associate Director often leads account strategy meetings and aligns resources to maximize client satisfaction and retention.

What is the difference between Associate Director Account Management vs Account Manager?

AspectAssociate Director Account ManagementAccount Manager
ResponsibilitiesOversees multiple accounts, develops strategic plans, manages teamsManages individual client accounts, maintains relationships, executes campaigns
Required CredentialsBachelor's degree, experience in account management, leadership skillsBachelor's degree, experience in client service, communication skills
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settingsClient-facing, operational, often in sales or marketing teams

The Associate Director Account Management typically holds a more strategic and leadership-oriented role, overseeing multiple accounts and guiding teams, while the Account Manager focuses on managing individual client relationships and executing day-to-day account activities. Both roles require strong communication and industry knowledge, but the Associate Director position involves higher-level planning and team management.

How much do associate director account management make?

Associate Director of Account Management salaries typically range from $90,000 to $150,000 annually, depending on experience, industry, and location. They often receive additional compensation such as bonuses and benefits, and strong leadership and client management skills are essential for this role.

What cities in Virginia are hiring for Associate Director Account Management jobs?

Cities in Virginia with the most Associate Director Account Management job openings:

Associate Director Account Management jobs near you
Infographic showing various Associate Director Account Management job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Senior Director, Account Management

Herndon, VA • On-site, Remote

BlackSky
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about BlackSkyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Lead and scale multidisciplinary customer-facing organizations globally.

  • Develop operational processes, KPIs, and performance dashboards to measure satisfaction and drive improvements.

  • Build and maintain trusted relationships with domestic and international government and commercial customers.

Job description

Senior Director, Account Management

About Us:

BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun.

The Senior Director, Account Management is responsible for driving world-class customer experience, retention, and growth across a set of customers supported by the Account Management team. This role will define the operational strategy, build global high-performing teams, optimize the customer journey, and partner with Sales, Product, and Engineering leadership to ensure customers receive maximum value from BlackSky's unique real-time intelligence capabilities. We have a strong preference for candidates local to our Herndon, VA office but are open to strong remote candidates within the US.

Responsibilities:

  • Lead and scale multidisciplinary customer-facing organizations globally.
  • Develop operational processes, KPIs, and performance dashboards that measure satisfaction and drive improvements.
  • Recruit, mentor, and develop customer-centric teams across multiple regions.
  • Build and maintain trusted relationships with domestic and international government and commercial customers.
  • Lead complex, high-touch, technical customer engagements with long lifecycle demands.
  • Communicate effectively with executive-level and technical stakeholders.
  • Drive strategies that maximize customer retention, recurring revenue, and account expansion.
  • Build customer health metrics and forecasting models to track experience, usage, and growth potential.
  • Partner closely with Sales and Business Development to ensure seamless customer success and expansion.
  • Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence solutions to customer needs.
  • Guide discussions on SLAs, data delivery, system integrations, and operational workflows.
  • Translate complex technical concepts to support decision-making for non-technical audiences.
  • Design and optimize onboarding, support, and retention processes across the full customer lifecycle.
  • Lead incident management, service reliability, and quality assurance initiatives.
  • Map and enhance the end-to-end customer journey for efficiency and satisfaction.
  • Translate BlackSky's corporate vision into a cohesive customer operations strategy.
  • Provide insights and customer intelligence that guide product prioritization and roadmap evolution.
  • Work closely with Sales, Product, Engineering, Marketing, and Executive Teams to support strategic priorities.
  • Represent Account Management in presentations to leadership, partners, and government stakeholders.
  • Lead transformation efforts in rapidly evolving environments.
  • Implement new structures, processes, and systems to support long-term scale.
  • Drive modernization initiatives that elevate the customer experience and operational effectiveness.
  • Other responsibilities as assigned.

Success Metrics

  • Customer satisfaction and NPS improvements.
  • Customer retention and renewal rates.
  • Account expansion and usage growth.
  • Time-to-value and onboarding efficiency.
  • Operational reliability and incident reduction.
  • Performance of customer-facing team.
  • Adoption and impact of operational processes and tools.

Required Experience & Qualifications

  • Bachelor's degree in business or related field.
  • At least 15 years of total professional experience with a minimum of 10 years leading customer-facing teams.
  • Minimum of six years in the geospatial, remote sensing or space sector.
  • Proven experience scaling global customer facing teams.
  • Strong operational, analytical, and strategic planning capabilities.
  • Experience with complex technical or government customer engagements.
  • Excellent communication and executive stakeholder management skills.

Travel Requirements

  • Domestic and international travel as required (typically 15-20%) to support customer engagements, team activities, and executive meetings.

Work Environment

  • Fast-paced, high-growth technology and space industry environment.
  • Strong emphasis on cross-functional collaboration and remote teamwork.
  • Ability to work across multiple time zones and global teams.
  • Flexible work location depending on organizational needs.

Life at BlackSky for full-time, US-based, benefits eligible employees includes:

  • Medical, dental, vision, disability, group term life and AD&D, voluntary life and AD&D insurance
    • BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
  • 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more
  • 401(k) pre-tax and Roth deferral options with employer match
  • Flexible Spending Accounts
  • Employee Stock Purchase Program
  • Employee Assistance and Travel Assistance Programs
  • Employer matching donations
  • Professional development
  • Mac or PC? Your choice!
  • Awesome swag

The anticipated salary range for candidates is $200,000-$225,000 per year in addition to bonus eligibility. The final compensation package offered to a successful candidate will be dependent on specific background and education.

BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. #LI-Hybrid

EEO/Pay Transparency Statements:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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About BlackSky

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Herndon, VA, US

Year founded

2013

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