Job Summary:
Milestone Technologies is a global IT managed services firm that partners with organizations to drive digital transformation and operational agility. They are seeking a highly skilled Data Center Operations Manager to lead global data center operations, focusing on team leadership, operational efficiency, and project management.
Responsibilities:
• Lead and develop a high-performing team of Engineers and Technicians, ensuring the efficient operation of global data center infrastructure.
• Foster a collaborative and supportive team environment, promoting professional growth and development.
• Oversee the monitoring, configuration, and support of all global data center infrastructure to ensure a 100% uptime goal and optimal performance.
• Act as the escalation point for all data center activities related to vendor management, colocation management, and break/fix issues, with ultimate responsibility for incident tracking, resolution, and reporting.
• Manage all aspects of production data center operations, ensuring seamless operations and maximum efficiency.
• Drive data center capacity planning efforts to ensure scalability and efficiency.
• Implement process improvements to enhance operational efficiency and performance.
• Continuously introduce platform improvements through innovative technologies and best practices.
• Serve as the primary liaison with other departments on projects, initiatives, and programs, ensuring successful project delivery.
• Manage end-to-end data center migration projects and other large-scale initiatives.
• Oversee financial planning and budgeting for data center operations, ensuring cost-effective management of resources.
• Conduct procurement and asset management to optimize expenditures and investments.
• Provide strategic leadership in the architecture and management of robust data center infrastructure.
• Drive continuous platform improvements to enhance efficiency and customer experience.
Qualifications:
Required:
• Proven history in managing data center operations and capacity performance teams for large-scale global data centers.
• Strong technical knowledge in data center infrastructure architecture and management.
• Exceptional project management skills with a track record of successful project delivery.
• Excellent team and strategic leadership abilities.
• Strong vendor and contract negotiation and management skills.
• Expertise in process improvement and financial planning.
• Experience in data center deployment and colocation facility management.
• Proficient in data center capacity planning and asset management.
• Experience in data center site selection and negotiation.
• 15+ years of demonstrated ability in running large data centers and global networks. At least half that experience should have been spent in a managerial role.
• 10+ years colocation management.
• 5+ years data center compliance management (SOC, SOC2, PCI, ISO).
• Proficient at attracting and developing outstanding talent.
• Strong focus on enabling innovation and continuous improvement.
Company:
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. Founded in 1997, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.