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Associate Customer Support Analyst Jobs in Virginia

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

Qualifications It is required that the Customer Support Analyst (Imaging) have the following qualifications: * Associates Degree and Three (3) or relevant years of experience in lieu of degree. * US ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Excellent customer service and interpersonal skills. * Ability to work independently and ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA

$110K - $120K/yr

Provide exceptional customer service and technical support to end users in a mission-critical ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Provide exceptional customer service and technical support to end users in a mission-critical ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Provide exceptional customer service and technical support to end users in a mission-critical ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Associates degree or equivalent. * Bachelor's degree preferred (Business, Information Systems ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels. * Team Collaboration Works effectively in team ...

World Market

DC Support Analyst

Windsor, VA · On-site

... customers with a unique, ever-changing marketplace of products from around the world. Our ... Pay Range is $28.50 - $36.00 per hour #LI-LO1 #LI-Onsite Full time and Part time associates are ...

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All JobsAssociate Customer Support Analyst JobsAssociate Customer Support Analyst Jobs in Virginia

Associate Customer Support Analyst information

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How much do associate customer support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate customer support analyst in Virginia is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $28.32 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What cities in Virginia are hiring for Associate Customer Support Analyst jobs?

Cities in Virginia with the most Associate Customer Support Analyst job openings:

Infographic showing various Associate Customer Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,187 per year, or $25.1 per hour.

Customer Support Specialist (Imaging)

Quantico, VA • On-site

SAIC
IT Services • 10K+ employees
Learn more about SAICexternal

$85K/yr

Full-time

Posted 6 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description

Job Description
Description
SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA.
Target salary is $80-85k annually.
(All qualified candidates must possess an active Top Secret Clearance and a Sec+ Certification.)
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Specialist (Imaging) to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Apply approved Windows images to desktops and laptops using company tools (e.g., imaging software, USB media, or network-based deployment tools).
  • Perform basic pre-imaging steps (e.g., verifying hardware, connecting to network, booting to imaging environment).
  • Follow documented procedures to ensure each system receives the correct image, settings, and applications.
  • Run post-imaging checks (e.g., confirm successful installation, basic login test, verify system name, network connectivity).
  • Tag, label, and record computer details (serial number, asset tag, assigned user or location) in tracking spreadsheets or asset management tools.
  • Report imaging issues or failures to senior technicians or IT support staff.
  • Maintain a clean, organized work area and properly store imaging tools and equipment.
  • Handle basic tasks such as plugging in peripherals, connecting monitors, and preparing systems for deployment.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst (Imaging) have the following qualifications:
  • Associates Degree and Three (3) or relevant years of experience in lieu of degree.
  • US Citizen and Active Top Secret clearance.
  • IAT-II, Certification in one of the following areas, CCNA-Security, CySA+, CND, and/or Security+ CE.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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