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Associate Customer Support Analyst Jobs in Texas

Procom Services

Technical Support Analyst

Plano, TX · On-site

... licensed customer base through a variety of mediums. Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates ...

pbssystems

Service Support Analyst

Arlington, TX

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that ... PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service ...

Citi

Assoc Ops Support Analyst

San Antonio, TX · On-site

$49K - $68K/yr

... Assoc Ops Sup Analyst is an entry level position responsible for providing operations support ... customer expectations Build and run reports such as Management Information Systems (MIS) or ...

Citigroup, Inc.

Assoc Ops Support Analyst

San Antonio, TX · On-site

$49K - $68K/yr

... Assoc Ops Sup Analyst is an entry level position responsible for providing operations support ... customer expectations * Build and run reports such as Management Information Systems (MIS) or ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

... customer service, and supporting compliance with HIPAA and healthcare IT standards. Key ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

Real Floors, Inc.

Technical Support Analyst

Dallas, TX · On-site

In this role, the Technical Support Analyst will demonstrate commitment to customer service by actively listening to employees' concerns, utilizing a solid technical background to diagnose and ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

... customer service, and supporting compliance with HIPAA and healthcare IT standards. Key ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

BravoTech

Application Support Analyst

Irving, TX · On-site

The ideal candidate has strong production support experience, excellent customer service skills ... Perform root cause analysis and support continuous service improvements. * Coordinate with onshore ...

Motorola

Technical Support Analyst

Allen, TX · Hybrid

$50K - $58K/yr

As a Technical Support Analyst, you will play a key role in our mission by delivering rapid ... Working in a collaborative, customer-first environment, you will take full ownership of complex ...

Uprite

System Support Analyst (L1)

Houston, TX · On-site

Strong communication and customer service focus * Solid troubleshooting and root cause analysis ... Associate's degree in IT or equivalent experience * 2+ years of experience in IT support or a ...

ASPIRE HR LLC

HCM Support Analyst

Dallas, TX · On-site

Handle incoming phone and email customer support requests Troubleshoot HCM and related IT and HR ... Associates or Bachelor's degree in IT related field preferred Analytical with a passion to research ...

PBS Systems

Service Support Analyst

Arlington, TX · On-site

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that ... Analyst, you will provide excellent support to our new and existing customers in the Service module ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Strong communication and customer service focus * Solid troubleshooting and root cause analysis ... Associate's degree in IT or equivalent experience * 2+ years of experience in IT support or a ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Strong communication and customer service focus * Solid troubleshooting and root cause analysis ... Associate's degree in IT or equivalent experience * 2+ years of experience in IT support or a ...

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All JobsAssociate Customer Support Analyst JobsAssociate Customer Support Analyst Jobs in Texas

Associate Customer Support Analyst information

See Texas salary details

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How much do associate customer support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate customer support analyst in Texas is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.68 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What are the most commonly searched types of Customer Support Analyst jobs in Texas?

The most popular types of Customer Support Analyst jobs in Texas are:

What cities in Texas are hiring for Associate Customer Support Analyst jobs?

Cities in Texas with the most Associate Customer Support Analyst job openings:

Infographic showing various Associate Customer Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,182 per year, or $23.6 per hour.

Technical Support Analyst

Plano, TX • On-site

Procom Services
Manufacturing • 1 - 10 employees
Learn more about Procom Servicesexternal

Contractor

Re-posted 14 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.


Technical Support Analyst Job Details

As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.


Technical Support Analyst Assignment Length

6+ months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Qualifications

Technical Support Analyst Mandatory Skills

The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:

Communication Skills:

  • Understanding and applying Active Listening 
  • Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
  • Ability to teach complex topics

Networking / Troubleshooting Skills:

  • At Least 3 Years of experience
  • Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. 
  • Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
  • Expertise to troubleshoot or describe common networking and application protocols
  • Ability to dissect application issues at the application layer
  • Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality

Preferred Requirements: 

  • McAfee/Intel Security product knowledge is a plus
Additional Information

All your information will be kept confidential according to EEO guidelines.

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