Associate Computer Science Jobs in Olympia, WA (NOW HIRING)

Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This position is for current DOL employees only. At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected.

Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Information Services Division (ISD) is currently recruiting an IT Customer Support - Journey to join our Service Desk team. The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State.

We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you a tech-savvy self-starter with strong customer service skills.

If so, apply today. Duties As an IT Support Technician on the Service Desk team, you will provide front-line technical support to Department of Licensing employees and contractors across Washington State. You will troubleshoot hardware, software, application, and account issues through phone, email, remote support, and in-person assistance while delivering excellent customer service.

This role partners with teams across Information Services to resolve technical issues, maintain secure and reliable technology, support new technologies and deployments, and ensure staff have the tools they need to serve Washington residents. Some of what you will do: Provide technical support for hardware, software, applications, accounts, and mobile devices through phone, email, remote, and in-person assistance. Troubleshoot and resolve customer issues while meeting service level expectations and delivering exceptional customer service.

Install, configure, and deploy computers, software, and other technology to support new and existing employees. Manage user accounts, passwords, security access, and device configurations while following cybersecurity standards. Document work, maintain technical knowledge articles, and recommend improvements to support processes and self-service resources.

Partner with Service Desk teams, technical specialists, vendors, and business partners to resolve complex issues and support technology projects. Serve as a technical resource by assisting teammates, supporting escalated issues, and communicating system updates and service interruptions. Qualifications What you will bring to the role: Eight (8) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience.

Professional experience creating, utilizing, debugging, or scripting in a command or programming language. Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests.

The ability to: Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers.

The ability to take action to learn and grow. The ability to take action to meet the needs of others. Experience can be obtained concurrently.

Up to four (4) years of relevant education (Computer Science or closely related field) may substitute year for year for experience. Associate's degree = 2 years | Bachelor's degree = 4 years What may set you apart: Experience as a lead to include training, leading, or mentoring. Experience installing, maintaining, and administering various computer operating systems including, but not limited to: Windows OS and iOS.

Experience with project management. Additional Requirements of Employment: This position will require you to participate in on-call scheduling at times. Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted.

Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.

For additional information about this position, available accommodations or the interview process, contact Kyle Odell. Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion. How to Apply: Select the Apply button at the top of this job announcement.

A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. A paycheck is just part of a total compensation package. We offer some of the nation's best benefits.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job.

Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this position.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.