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Associate Client Services Manager Jobs in Franklin, MA

Manulife Financial

Client Services Manager

Boston, MA · On-site

Position ResponsibilitiesLeadership & Team Management * Lead, coach, and develop a team of Client Service Representatives and Quality Assurance Specialists, fostering a culture of accountability ...

Manulife

Client Services Manager

Boston, MA · On-site

Leadership & Team Management * Lead, coach, and develop a team of Client Service Representatives and Quality Assurance Specialists, fostering a culture of accountability, continuous learning, and ...

Alumni Ventures

Client Services Associate

Boston, MA · On-site

Client Services Associate Boston, MA About Alumni Ventures Alumni Ventures is one of the world ... This role sits at the intersection of customer success, relationship management, investor ...

Imea

Associate Client Portfolio Manager

Boston, MA · On-site

$100K - $135K/yr

The Associate Client Portfolio Manager will be an active member of the investment team and partner ... Partner with Sales and Client Service to support business development and asset retention across ...

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Associate Client Services Manager information

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How much do associate client services manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for associate client services manager in Franklin, MA is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $25.29 per hour, depending on experience, location, and employer.

What does an associate client services manager do?

An Associate Client Services Manager supports the management of client relationships and ensures client satisfaction with company products or services. They assist with onboarding new clients, address client inquiries, and help resolve issues efficiently. This role often involves collaborating with internal teams to deliver solutions, monitoring account performance, and preparing reports. The position serves as a key contact point for clients, helping to build and maintain strong business relationships.

What are the key skills and qualifications needed to thrive as an associate client services manager?

To thrive as an Associate Client Services Manager, you need strong organizational skills, client relationship management experience, and a relevant bachelor's degree, often in business or communications. Familiarity with CRM platforms like Salesforce, project management tools, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in building trust and resolving client concerns. These skills are essential for ensuring client satisfaction, fostering long-term partnerships, and supporting business growth.

What are some common challenges faced by associate client services managers, and how can they be effectively addressed?

Associate Client Services Managers often navigate challenges such as managing multiple client accounts simultaneously, balancing competing priorities, and ensuring effective communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and leverage project management tools to track progress and deadlines. Regular check-ins with clients and collaboration with cross-functional teams can also help anticipate issues and deliver consistent, high-quality service.

What is the difference between Associate Client Services Manager vs Client Services Manager?

AspectAssociate Client Services ManagerClient Services Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, experience often required
Work EnvironmentSupportive, entry to mid-level client support teamsLeadership role overseeing client service teams
Employer & Industry UsageFinancial services, consulting, tech firmsFinancial institutions, consulting firms, tech companies
Common Search & ComparisonYesYes

The Associate Client Services Manager typically supports client service operations under supervision, focusing on client interactions and support tasks. The Client Services Manager holds a more senior role, overseeing teams, managing client relationships, and ensuring service quality. The two roles differ mainly in responsibility level and scope, with the Associate role being more entry-level and the Manager role being more strategic and leadership-oriented.

What is the average salary for an associate client services manager?

The average salary for an associate client services manager typically ranges from $50,000 to $70,000 annually, depending on experience, industry, and company size. Entry-level positions may start lower, while experienced managers with certifications and strong client management skills can earn higher salaries.

What cities near Franklin, MA are hiring for Associate Client Services Manager jobs?

Cities near Franklin, MA with the most Associate Client Services Manager job openings:

Associate Client Services Manager jobs near you

Client Services Manager

Boston, MA • On-site

Manulife and John Hancock
See more jobs at Manulife and John Hancockexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

We are seeking an experienced and forward-thinking leader to oversee a team of Client Service Representatives and Quality Assurance professionals supporting both self-directed investors and clients enrolled in ongoing advisory programs. This role operates within a dynamic financial services environment and requires a strong blend of people leadership, service excellence, regulatory knowledge, and operational discipline.
The ideal candidate brings deep experience leading client-facing teams, a passion for developing talent, and a commitment to delivering an exceptional client experience while maintaining strong risk management and supervisory oversight.
Position Responsibilities:
Leadership & Team Management
  • Lead, coach, and develop a team of Client Service Representatives and Quality Assurance Specialists, fostering a culture of accountability, continuous learning, and exceptional performance.
  • Establish clear goals, performance standards, and success metrics aligned to business objectives.
  • Conduct regular coaching sessions, performance reviews, and career development conversations.
  • Flexibility to support product and process initiatives as business develops.

Client Experience & Service Delivery
  • Ensure timely, accurate, and empathetic support to self-directed clients and advisory program participants.
  • Monitor service level metrics, call quality, and workflow management to maintain operational excellence.
  • Identify service gaps or emerging issues and implement process improvements to enhance the end-to-end client experience.
  • Oversee operational readiness for new initiatives and platforms.

Quality Assurance & Risk Management
  • Oversee the QA program to ensure client interactions meet regulatory, procedural, and quality standards.
  • Partner with Compliance, Supervision, and Risk teams to manage escalations and maintain adherence to FINRA and SEC requirements.
  • Apply supervisory responsibilities associated with the Series 24 license, ensuring proper oversight of registered representatives and adherence to firm policies.

Operational Excellence
  • Collaborate with cross-functional partners- including Operation, Product, Technology, and Advisor Experience- to resolve issues and improve advisor and client workflows.
  • Lead initiatives to enhance efficiency, reduce errors, and streamline processes supporting advisory and self-directed channels.
  • Provide insights and report to senior leadership regarding team performance, trends, risks, and opportunities.

Required Qualifications:
  • Active FINRA licenses: SIE, Series 7, Series 66 (or both Series 63 and 65), Series 24. Or the ability to obtain licensing within a defined period.
  • Demonstrated expertise supporting brokerage or advisory clients.
  • Strong understanding of FINRA, SEC, and internal supervisory requirements.
  • Proven ability to motivate teams, drive performance, and build a positive culture.
  • Exceptional communication, problem-solving, and relationship-building skills.

Preferred Qualifications:
  • Minimum 5 years of leadership experience in a client service, contact center, or financial services environment.
  • Experience supporting advisory program operations or fee-based investment platforms.
  • Background in quality assurance or service quality program leadership.
  • Track record of leading change and driving process improvement initiatives.
  • Bachelor's degree in business, finance, or related field.

When you join our team:
  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Boston, Massachusetts
Working Arrangement
Hybrid
Salary range is expected to be between
$92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)

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