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Associate Client Services Manager Jobs in Indiana

NVA

Client Services Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

... pain management and other medications, shampoos, home dental products and other retail items ... National Veterinary Associates is a leading global pet care organization united in the love of ...

NVA

Client Services Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

... pain management and other medications, shampoos, home dental products and other retail items ... National Veterinary Associates is a leading global pet care organization united in the love of ...

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All JobsAssociate Client Services JobsAssociate Client Services Manager JobsAssociate Client Services Manager Jobs in Indiana

Associate Client Services Manager information

What does an associate client services manager do?

An Associate Client Services Manager supports the management of client relationships and ensures client satisfaction with company products or services. They assist with onboarding new clients, address client inquiries, and help resolve issues efficiently. This role often involves collaborating with internal teams to deliver solutions, monitoring account performance, and preparing reports. The position serves as a key contact point for clients, helping to build and maintain strong business relationships.

What are the key skills and qualifications needed to thrive as an associate client services manager?

To thrive as an Associate Client Services Manager, you need strong organizational skills, client relationship management experience, and a relevant bachelor's degree, often in business or communications. Familiarity with CRM platforms like Salesforce, project management tools, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in building trust and resolving client concerns. These skills are essential for ensuring client satisfaction, fostering long-term partnerships, and supporting business growth.

What are some common challenges faced by associate client services managers, and how can they be effectively addressed?

Associate Client Services Managers often navigate challenges such as managing multiple client accounts simultaneously, balancing competing priorities, and ensuring effective communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and leverage project management tools to track progress and deadlines. Regular check-ins with clients and collaboration with cross-functional teams can also help anticipate issues and deliver consistent, high-quality service.

What is the difference between Associate Client Services Manager vs Client Services Manager?

AspectAssociate Client Services ManagerClient Services Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, experience often required
Work EnvironmentSupportive, entry to mid-level client support teamsLeadership role overseeing client service teams
Employer & Industry UsageFinancial services, consulting, tech firmsFinancial institutions, consulting firms, tech companies
Common Search & ComparisonYesYes

The Associate Client Services Manager typically supports client service operations under supervision, focusing on client interactions and support tasks. The Client Services Manager holds a more senior role, overseeing teams, managing client relationships, and ensuring service quality. The two roles differ mainly in responsibility level and scope, with the Associate role being more entry-level and the Manager role being more strategic and leadership-oriented.

What is the average salary for an associate client services manager?

The average salary for an associate client services manager typically ranges from $50,000 to $70,000 annually, depending on experience, industry, and company size. Entry-level positions may start lower, while experienced managers with certifications and strong client management skills can earn higher salaries.

What cities in Indiana are hiring for Associate Client Services Manager jobs?

Cities in Indiana with the most Associate Client Services Manager job openings:

Associate Client Services Manager jobs near you

Client Services Supervisor

Hammond, IN • On-site

Integrity Trade Services
See more jobs at Integrity Trade Servicesexternal

$52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Client Services Supervisor - $45k-$52k/annually DOE!
This position is a direct hire opportunity!
Integrity Trade Services is hiring a Client Services Supervisor for our manufacturing client to start immediately at $45k-$52k/annually DOE! Receive comprehensive benefits through our client upon hire!
Responsibilities:
The Client Services Supervisor is responsible for overseeing and coordinating warehouse office staff, resources, and daily operations to support customers' storage, blending, shipping, and receiving requirements. This role serves as the primary liaison for cultivating and sustaining strong customer relationships.
Daily responsibilities encompass customer service, scheduling, inventory management, review of ISO documentation, support with customer complaints and corrective action requests, and other assigned administrative tasks. The ideal candidate will demonstrate strong proficiency with computer systems-especially Microsoft Office (Excel, Word, Outlook), SAP, and general office administration-along with excellent verbal and written communication skills and a professional demeanor. Accuracy and efficiency in handling all related paperwork are essential.
  • Adhere to all company operating and safety protocols.
  • Report administrative activities and concerns to the Director of Warehousing and CSR Manager.
  • Perform all functions of a Customer Service Representative (CSR) as needed.
  • Communicate professionally and effectively with customers in person, by phone, or via email.
  • Interact professionally with all staff, carriers, drivers, vendors, and contractors.
  • Supervise CSR duties and performance.
  • Ensure CSRs are cross-trained on all customer accounts for backup coverage.
  • Manage and work across all customer accounts as necessary.
  • Provide coverage during CSR absences.
  • Ensure office personnel comply with all company policies and procedures; verify that each customer's shipping, receiving, quality, and documentation requirements are met.
  • Coordinate daily shipping and receiving activities with Warehouse Operations.
  • Verify that CSRs maintain up-to-date inventory records and accurate data entry for both customers and company.
  • Ensure all ISO documents and related paperwork are completed accurately prior to filing.
  • Confirm that all billable customer services are captured, charged correctly, and forwarded to accounting.
  • Participate in CSR performance appraisals.
  • Interview and select candidates for CSR roles.
  • Escalate significant personnel or customer issues to the CSR Manager.
  • Engage in safety and operational training programs.
  • Document and support resolution of customer complaints and corrective action requests.
  • Prepare corrective and preventive action reports.
  • Promote and uphold good housekeeping standards.
  • Ensure compliance with Food Grade Product Safety protocols.

Location: North Hammond, IN
Schedule/Shift Details: Monday-Friday, 9AM-5:30PM
  • Overtime as needed.

Qualifications:
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Typing speed of at least 45 words per minute.
  • Strong communication skills.
  • Competence in general math and calculator use.
  • Hazardous Communication General Awareness.
  • HAZMAT Training & General Awareness.
  • DOT General Awareness.
  • Quality training (including understanding of Quality Policy and application to subordinate duties).
  • Product Quality Awareness.
  • Food Grade Product Safety Awareness.
  • Evacuation General Awareness.
  • Corporate Quality Policy General Awareness.
  • On-the-Job Training completion.

Preferred Qualifications
  • Associate degree from a two-year college or technical school; OR
  • One to two years of related experience and/or training; OR
  • An equivalent combination of education and experience.
  • Strong computer skills are required.

Benefits:
  • Medical
  • Dental
  • Vision
  • PTO
  • 401k

Why choose Integrity Trade Services?
At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.
Interested? Want to Learn More?
Reach out to Tracie Metcalf at t.metcalf@itsstaffing.com or call 219-237-4740!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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