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Associate Client Services Manager Jobs in California

The TCW Group

Client Services Associate

Los Angeles, CA · On-site

$80K - $100K/yr

Client Services Associate Job Location(s) US-NY-New York | US-CA-Los Angeles Job ID 2026-2237 ... This role involves a broad range of responsibilities, including managing client inquiries and ...

K/P

Client Services Associate

West Sacramento, CA · On-site

$22 - $26/hr

The Client Service Associate is responsible for the overall support to the Client Services ... Job entry into KP Information Management System * Accurately prepares prebills and billing ...

KP LLC

Client Services Associate

West Sacramento, CA · On-site

$22 - $26/hr

The Client Service Associate is responsible for the overall support to the Client Services ... Job entry into KP Information Management System * Accurately prepares prebills and billing ...

KP LLC

Client Services Associate

West Sacramento, CA · On-site

$22 - $26/hr

The Client Service Associate is responsible for the overall support to the Client Services ... Job entry into KP Information Management System * Accurately prepares prebills and billing ...

KP LLC

Client Services Associate

West Sacramento, CA

$22 - $26/hr

The Client Service Associate is responsible for the overall support to the Client Services ... Job entry into KP Information Management System * Accurately prepares prebills and billing ...

Mercer France

Associate Client Manager

San Diego, CA · On-site

$49K - $91K/yr

... Client Services. Essential Duties & Responsibilities * Process paperwork for new and renewal ... Manage Tasks within ImageRight. * Participate in Errors & Omission audits. * Establish and maintain ...

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Associate Client Services Manager information

What does an associate client services manager do?

An Associate Client Services Manager supports the management of client relationships and ensures client satisfaction with company products or services. They assist with onboarding new clients, address client inquiries, and help resolve issues efficiently. This role often involves collaborating with internal teams to deliver solutions, monitoring account performance, and preparing reports. The position serves as a key contact point for clients, helping to build and maintain strong business relationships.

What are the key skills and qualifications needed to thrive as an associate client services manager?

To thrive as an Associate Client Services Manager, you need strong organizational skills, client relationship management experience, and a relevant bachelor's degree, often in business or communications. Familiarity with CRM platforms like Salesforce, project management tools, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in building trust and resolving client concerns. These skills are essential for ensuring client satisfaction, fostering long-term partnerships, and supporting business growth.

What are some common challenges faced by associate client services managers, and how can they be effectively addressed?

Associate Client Services Managers often navigate challenges such as managing multiple client accounts simultaneously, balancing competing priorities, and ensuring effective communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and leverage project management tools to track progress and deadlines. Regular check-ins with clients and collaboration with cross-functional teams can also help anticipate issues and deliver consistent, high-quality service.

What is the difference between Associate Client Services Manager vs Client Services Manager?

AspectAssociate Client Services ManagerClient Services Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, experience often required
Work EnvironmentSupportive, entry to mid-level client support teamsLeadership role overseeing client service teams
Employer & Industry UsageFinancial services, consulting, tech firmsFinancial institutions, consulting firms, tech companies
Common Search & ComparisonYesYes

The Associate Client Services Manager typically supports client service operations under supervision, focusing on client interactions and support tasks. The Client Services Manager holds a more senior role, overseeing teams, managing client relationships, and ensuring service quality. The two roles differ mainly in responsibility level and scope, with the Associate role being more entry-level and the Manager role being more strategic and leadership-oriented.

What is the average salary for an associate client services manager?

The average salary for an associate client services manager typically ranges from $50,000 to $70,000 annually, depending on experience, industry, and company size. Entry-level positions may start lower, while experienced managers with certifications and strong client management skills can earn higher salaries.

What cities in California are hiring for Associate Client Services Manager jobs?

Cities in California with the most Associate Client Services Manager job openings:

Associate Client Services Manager jobs near you

Client Service Manager

Los Angeles, CA • On-site

VCA Animal Hospitals
Veterinary Services • 10K+ employees
Learn more about VCA Animal Hospitalsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

VCA Animal Hospitals rating

6.2

Company rating: 6.2 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

Job description

Client Services Manager
Who We Are...
VCA West Los Angeles (WLA is one of Southern California's premier veterinary hospitals. We provide Emergency, Specialty, Primary Care services 7 days a week. For decades, pet owners and referring veterinarians have trusted us to provide advanced veterinary medicine delivered with compassion, collaboration, and excellence.
With more than 60 veterinarians and 300+ associates working around the clock, WLA is one of the largest and most comprehensive veterinary hospitals in the country.
Our services include:
  • Cardiology
  • Dentistry
  • Diagnostic Imaging (CT, Fluoroscopy, MRI & Ultrasound)
  • Emergency & Critical Care
  • Internal Medicine
  • Medical Oncology
  • Neurology
  • Primary Care
  • Radiation Oncology
  • Surgery

Every day, our team provides advanced medical care while helping families navigate some of the most emotional moments they'll experience with their pets. We take pride in delivering exceptional medicine with compassion, communication, and teamwork.
Why This Role Matters
The Client Service team shapes every client's experience.
From the moment a client calls us until they leave the hospital, our Client Service Associates create the first and lasting impressions of VCA West Los Angeles. Through compassion, communication, and professionalism, they help families navigate some of the most emotional moments they'll experience with their pets.
We're looking for an exceptional Client Services Manager who is passionate about developing people, building strong teams, and creating an outstanding client experience.
Working alongside our existing Client Services Manager and hospital leadership team, you'll help lead a large, fast-paced, 24/7 Client Services department. You'll coach associates, strengthen processes, and help create an environment where both clients and team members feel supported.
If you're energized by developing people, solving complex challenges, and leading with empathy and accountability, we'd love to meet you.
What You'll Do
As a Client Service Manager, you'll partner with hospital leadership to help lead one of the busiest client services teams in veterinary medicine. You'll create an environment where associates thrive, clients feel supported, and exceptional service is delivered every day.
Leadership & Team Management
  • Coach, mentor, and develop Client Service Associates through regular feedback and performance coaching.
  • Lead with visibility, consistency, and accountability by spending time on the floor supporting and developing your team.
  • Foster a positive, accountable, and collaborative culture.
  • Assist with recruiting, interviewing, onboarding, and retaining exceptional talent.
  • Identify and develop future leaders within the department.
  • Promote associate engagement, recognition, and professional growth.
Client Experience & Communication
  • Champion an exceptional client experience throughout every interaction.
  • Coach associates through challenging client conversations with empathy and professionalism.
  • Resolve client concerns and service recovery opportunities.
  • Ensure communication remains compassionate, clear, and consistent.
Crisis & Conflict Management
  • Help de-escalate challenging situations while maintaining professionalism and empathy.
  • Support associates during difficult client interactions.
  • Partner with hospital leadership to resolve complex concerns effectively.
Training & Development
  • Coordinate onboarding and ongoing development for Client Service Associates.
  • Reinforce communication standards, hospital policies, and service expectations.
  • Create coaching opportunities that build confidence, accountability, and long-term success.
  • Ensure consistency across all shifts.
Operational Oversight
  • Assist in overseeing the daily operations of a 24-hour Client Service department.
  • Coordinate staffing, scheduling, and workflow to ensure exceptional client service.
  • Maintain efficient front desk operations while supporting a positive client experience.
  • Ensure compliance with hospital policies and procedures.
Quality Assurance & Continuous Improvement
  • Monitor client feedback and identify opportunities to improve the client experience.
  • Participate in process improvement initiatives that enhance efficiency and consistency.
  • Help develop systems and workflows that support long-term departmental success.
Interdepartmental Collaboration
  • Partner closely with hospital leadership, doctors, technicians, and support departments to ensure seamless communication and patient flow.
  • Foster strong relationships across departments that support exceptional patient care and client service.
Department Financial Oversight
  • Partner with hospital leadership to achieve labor, productivity, and client service goals while maintaining an exceptional client experience.
  • Monitor department performance metrics and contribute to operational success.

What Success Looks Like
Success in this role means:
  • Building a highly engaged Client Service team.
  • Developing associates through coaching, mentorship, and accountability.
  • Delivering an exceptional experience for every client.
  • Creating efficient, consistent front desk operations.
  • Building strong partnerships across hospital departments.
  • Contributing to a positive, collaborative hospital culture.

What We're Looking For
We're seeking a leader who combines operational excellence with emotional intelligence.
Our ideal candidate demonstrates:
  • Exceptional communication skills.
  • Strong leadership and coaching abilities.
  • High emotional intelligence.
  • Excellent conflict resolution skills.
  • Professionalism under pressure.
  • Strong organizational and time management skills.
  • Adaptability in a fast-paced environment.
  • A collaborative, team-first mindset.
  • Genuine compassion for both people and pets.

Experience & Qualifications
  • 3-5 years of client service experience, including at least 2 years in a supervisory or management role.
  • Previous experience in veterinary medicine, healthcare, or another service-focused industry strongly preferred.
  • Experience in emergency, specialty, or high-volume veterinary practice is highly desirable.
  • Experience leading teams in a 24-hour operation is a plus.
  • Demonstrated success coaching, developing, and retaining high-performing teams.
  • Strong client service, conflict resolution, and relationship management skills.
  • Experience improving client satisfaction and client retention.
  • Ability to adapt and prioritize in a dynamic environment.

Physical Requirements
  • Work is primarily performed in a veterinary hospital and office environment.
  • Ability to stand and walk for extended periods.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join VCA West Los Angeles?
At VCA, we're committed to creating an environment where talented people can grow, collaborate, and do their best work while making a meaningful difference in the lives of pets and the families who love them.
At VCA West Los Angeles, you'll have the opportunity to:
  • Help shape the client experience at one of the nation's leading veterinary hospitals.
  • Lead and develop a talented Client Service team.
  • Collaborate with specialists, emergency clinicians, and hospital leaders across multiple disciplines.
  • Make a meaningful impact on the lives of pets, clients, and associates every day.
  • Continue growing your leadership career within one of North America's largest veterinary organizations.

Eligible full-time associates receive a comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Vacation, Holidays, and Sick Time
  • Continuing Education and Leadership Development Opportunities
  • Health and Well-being Programs
  • Generous Pet Care Discounts
Compensation
Compensation is negotiable based on education, experience, and other relevant qualifications.
Annual Salary Range: $70,304 - $85,000
Current VCA Associates: Please apply through Workday by selecting the Career worklet or searching for Find Jobs.
We believe great leaders create great teams. If you're passionate about coaching others, building trust, and raising the standard for client service, we'd love to hear from you.
This job description reflects the general responsibilities and qualifications for the role and is subject to change based on hospital needs, staffing changes, emergencies, or evolving operational requirements. Management reserves the right to modify duties and responsibilities as business needs change.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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