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About the Role 

Michael Andrews Associates LLC is a consumer debt forwarding company managing a high-volume legal collections pipeline across a national attorney network. We are hiring a Product Owner to own our core case management platform (Cogent by AgreeYa) and its surrounding integration and automation ecosystem including Podio workflow automation, ShareFile document exchange, and a Fivetran CDC pipeline into our analytics environment. 

This role sits at the intersection of business operations and technology delivery. You will serve as the primary liaison between business stakeholders (legal ops, collections, compliance) and the technical team, translating operational needs into platform configurations, automation logic, integration workflows, and release-ready requirements. 

The Automation Mandate 

A central focus of this role is consolidating automation logic into Cogent wherever feasible. Today, business logic is split between Podio and Cogent both platforms support rule-based automations, and over time logic has accumulated in Podio that more appropriately belongs inside the CMS itself. You will: 

• Audit and inventory every automation across Podio and Cogent 

• Evaluate each for migration feasibility into Cogent's native automation layer 

• Partner with operations to redesign workflows so that Cogent becomes the system of record for case-driven logic 

• Reduce platform sprawl, brittle cross-system dependencies, and downstream data reconciliation pain 

Core Responsibilities 

• Own the product roadmap and backlog for the Cogent CMS platform, prioritizing features, configurations, and integrations aligned to business value 

• Manage and optimize integrations between Cogent and surrounding systems: 

• Podio: workflow automation and operational data synchronization back to Cogent 

• ShareFile: law firm document exchange and intake workflows 

• Fivetran CDC: coordinate with data engineering on schema changes, sync schedules, and pipeline health 

• Lead the Podio-to-Cogent automation migration initiative 

• Define and document acceptance criteria for system changes; partner with QA and the data team on validation 

• Drive incident response and root-cause analysis for platform issues; maintain system health standards 

• Coordinate vendor relationships with AgreeYa (Cogent), Podio, and ShareFile 

• Maintain data migration awareness our environment spans a legacy ADS platform and a post-migration Cogent environment; you will support ongoing reconciliation and unification 

• Work closely with the analytics team to ensure schema changes, field additions, and new integrations are reflected downstream 

• Support FDCPA compliance requirements in all platform and integration decisions 

• Work daily alongside the operations team boots on the ground to triage, collaborate, and design workflow improvements 

Required Qualifications 

• 3–7 years in a Product Owner, Systems Analyst, Platform Manager, or similar role supporting CMS, workflow, or case management systems 

• Hands-on experience managing third-party SaaS integrations (REST APIs, webhooks, CDC pipelines, or low-code platforms) 

• Demonstrated experience designing or migrating business automations between platforms 

• Strong understanding of data flows between operational systems and analytical layers 

• Experience writing user stories, acceptance criteria, and technical documentation 

• Familiarity with relational databases and the ability to read and write SQL 

• Comfortable operating in a regulated environment (FDCPA, financial services, legal, or healthcare) 

Preferred Qualifications 

• Experience with AgreeYa Cogent or a similar debt/collections CMS 

• Hands-on Podio workflow automation experience (GlobiFlow, Workflow Automations, or Procfu) 

• Familiarity with Fivetran, SQL Server, or CDC-based data sync architecture 

• Background in consumer debt, legal collections, or financial services operations 

• Git / version-controlled workflow experience 

What You'll Work With 

Cogent (AgreeYa) · Podio · ShareFile · Fivetran CDC · SQL Server 2022 · REST APIs · GitHub · Claude Code · Microsoft 365