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Associate Amazon Product Research Jobs in Iowa (NOW HIRING)

Actalent

Research Associate

Des Moines, IA · On-site

Research Associate The Research Associate conducts basic and applied research in microbiology ... This role supports a new product launch by performing hands-on laboratory work, maintaining precise ...

Kemin

Research Associate

Des Moines, IA · On-site

As a Research Associate, you will support innovative R&D projects by applying scientific methods ... of new products, technologies, and solutions. This position is based onsite at our World ...

Kemin

Research Associate

Des Moines, IA

As a Research Associate, you will support innovative R&D projects by applying scientific methods ... of new products, technologies, and solutions. This position is based onsite at our World ...

Kemin

Research Associate

Des Moines, IA · On-site

As a Research Associate, you will support innovative R&D projects by applying scientific methods ... of new products, technologies, and solutions. This position is based onsite at our World ...

Vylor, Inc.

Research Associate

Des Moines, IA · On-site

$52 - $76/hr

We are seeking an entry-level Research Associate to support the development and execution of ... product advancement.Responsibilities- What You'll Do:Assist with assay setup and execution ...

Amazon

Site EHS Manager II

Bondurant, IA · On-site

At Amazon, we've set the ambitious goal to become the benchmark of safety excellence across all ... associates while supporting productivity. Your ability to build relationships and influence ...

Amazon

Process Assistant

Bondurant, IA · On-site

... production duties - Fully understanding workflow and daily production goals - Reviewing and ... levels of Amazon associates and management - Experience with an FC kaizen or Shingi event - An ...

Amazon

EHS Specialist

Iowa City, IA · On-site

At Amazon, we've set the ambitious goal to become the benchmark of safety excellence across all ... Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for ...

Innovo Research

Clinical Research Nurse

Dubuque, IA · On-site

$77K - $106K/yr

Prepare and monitor administration, usage, and documentation of investigational products and other ... Associate Degree in Nursing from an accredited school of nursing. * Certification in Clinical ...

Amazon

EHS Specialist

Iowa City, IA

Join Amazon's mission to become Earth's safest place to work. At Amazon, we've set the ambitious ... Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for ...

Amazon

EHS Specialist

Iowa City, IA · On-site

Join Amazon's mission to become Earth's safest place to work. At Amazon, we've set the ambitious ... Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for ...

Amazon

Delivery Trainer

Iowa City, IA · On-site

$20.75 - $24.50/hr

Amazon is seeking energetic, self-motivated Delivery Trainers to join our team and help build a ... You educate Delivery Associates on the foundational safety, quality, and productivity aspects that ...

Amazon

Delivery Trainer

Iowa City, IA · On-site

$20.75 - $24.50/hr

Amazon is seeking energetic, self-motivated Delivery Trainers to join our team and help build a ... You educate Delivery Associates on the foundational safety, quality, and productivity aspects that ...

Amazon

Delivery Trainer

Iowa City, IA · On-site

$20.75 - $24.50/hr

Amazon is seeking energetic, self-motivated Delivery Trainers to join our team and help build a ... You educate Delivery Associates on the foundational safety, quality, and productivity aspects that ...

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Showing results 1-20

All JobsAssociate Amazon Product Research JobsAssociate Amazon Product Research Jobs in Iowa

Associate Amazon Product Research information

What is the difference between Associate Amazon Product Research vs Amazon Product Listing Specialist?

AspectAssociate Amazon Product ResearchAmazon Product Listing Specialist
Required SkillsProduct research, data analysis, market trendsListing optimization, keyword research, product descriptions
Work EnvironmentRemote, e-commerce teams, research-focusedRemote or office, listing management teams
Common EmployerAmazon sellers, e-commerce companiesAmazon sellers, marketplace managers

While both roles support Amazon selling, the Associate Amazon Product Research focuses on identifying profitable products through market analysis, whereas the Amazon Product Listing Specialist concentrates on creating and optimizing product listings to improve visibility and sales. Understanding these differences helps candidates target their skills and career goals effectively.

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The most popular types of Amazon Product Research jobs in Iowa are:

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Associate Amazon Product Research jobs near you
Infographic showing various Associate Amazon Product Research job openings in Iowa as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

AWS Connect Administrator

Cognizant Technology Solutions

Des Moines, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Administer and support Amazon Connect environments, including configuration and maintenance of contact flows, queues, routing profiles, and user profiles.

  • Support contact center operations by troubleshooting issues, ensuring high availability, and participating in incident response activities.

  • Design, configure, and maintain IVR and call routing workflows, and support platform integrations and automation initiatives.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Job Description - AWS Connect Administrator
Position Title AWS Connect Administrator / Contact Center Platform Administrator
Location : Remote
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Key Responsibilities
Amazon Connect Administration
  • Administer and support Amazon Connect environments across production and non-production instances.
  • Configure and maintain:
    • Contact Flows
    • Queues
    • Routing Profiles
    • Agent Profiles
    • Security Profiles
    • Hours of Operation
    • Quick Connects
    • Call Recording Settings
  • Manage user onboarding, modifications, and deprovisioning.
  • Perform platform health monitoring and issue resolution.

Contact Center Operations Support
  • Ensure high availability and operational stability of the contact center environment.
  • Support Service Desk and Contact Center teams during operational incidents.
  • Troubleshoot call routing, telephony, IVR, agent connectivity, and voice quality issues.
  • Participate in major incident response and service restoration activities.
  • Support 24x7 operations when required.

Contact Flow & IVR Management
  • Design, configure, and maintain IVR and call routing workflows.
  • Implement self-service capabilities and automated call handling.
  • Optimize customer journeys and call containment strategies.
  • Support business requirements for queue management and customer experience improvements.

Platform Integration
  • Support integrations between Amazon Connect and:
    • ServiceDesk Plus
    • ServiceNow
    • CRM Platforms
    • Active Directory
    • Microsoft Teams
    • Lambda Functions
    • AWS Services
    • Reporting Platforms
  • Collaborate with development teams on API integrations and workflow automation.
  • Assist in deploying customer experience enhancement solutions.

Reporting & Analytics
  • Develop and maintain operational dashboards and reports.
  • Monitor:
    • Call Volumes
    • Abandonment Rates
    • Service Levels
    • Average Handle Time (AHT)
    • Agent Utilization
    • Customer Experience Metrics
  • Support executive and customer governance reporting.
  • Identify performance trends and service improvement opportunities.

Security & Compliance
  • Administer security profiles and access controls.
  • Ensure compliance with organizational security policies.
  • Support audit activities and reporting requirements.
  • Maintain platform configuration documentation and operational runbooks.
  • Implement and monitor platform governance controls.

Automation & Continuous Improvement
  • Drive automation opportunities using:
    • AWS Lambda
    • Amazon Connect Flows
    • Amazon Lex
    • Power Automate
    • APIs
  • Reduce manual operational activities through workflow optimization.
  • Support AI-enabled customer interaction initiatives.
  • Participate in platform modernization and transformation projects.

Required Technical Skills
Amazon Connect
  • Amazon Connect Administration
  • Contact Flow Design
  • Queue Management
  • Routing Profiles
  • Security Profiles
  • User Management
  • Real-Time Monitoring
  • Historical Reporting
  • Contact Center Operations

AWS Services
  • AWS IAM
  • AWS Lambda
  • Amazon S3
  • Amazon CloudWatch
  • Amazon Lex
  • AWS SNS
  • AWS API Gateway

Contact Center Technologies
  • IVR Design and Support
  • ACD Call Routing
  • Voice and Telephony Platforms
  • Omnichannel Contact Center Support
  • Workforce Optimization Concepts
  • Call Recording Solutions

ITSM & Service Operations
  • ServiceDesk Plus
  • ITIL Foundation Concepts
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management

Preferred Skills
  • Amazon Connect CCP
  • Salesforce Service Cloud Voice
  • Amazon Lex Chatbots
  • Genesys
  • Five9
  • NICE inContact
  • Power BI
  • Microsoft Teams Voice
  • ServiceNow Integration
  • Contact Center AI Solutions

Key Competencies
  • Customer Service Orientation
  • Contact Center Operations
  • Troubleshooting and Root Cause Analysis
  • Communication Skills
  • Stakeholder Management
  • Process Improvement
  • Documentation and Knowledge Management
  • Incident and Escalation Management

Preferred Certifications
  • AWS Certified Cloud Practitioner
  • AWS Certified SysOps Administrator
  • AWS Certified Solutions Architect Associate
  • Amazon Connect Certification (Preferred)
  • ITIL Foundation

Key Performance Indicators (KPIs)
Operational KPIs
  • Platform Availability (%)
  • Service Level Achievement (%)
  • Call Routing Accuracy
  • Contact Flow Success Rate
  • Incident Resolution SLA Compliance

Customer Experience KPIs
  • Average Speed to Answer (ASA)
  • Average Handle Time (AHT)
  • Abandonment Rate
  • Customer Satisfaction (CSAT)
  • First Contact Resolution (FCR)

Platform KPIs
  • Change Success Rate
  • Call Quality Metrics
  • Reporting Accuracy
  • Automation Adoption
  • Platform Security Compliance

The Salary for this position will be 110,000 and 130000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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