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Assistant Virtual Receptionist Jobs in Federal Way, WA

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Assistant Virtual Receptionist information

See Federal Way, WA salary details

$12

$27

$37

How much do assistant virtual receptionist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for assistant virtual receptionist in Federal Way, WA is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $30.62 per hour, depending on experience, location, and employer.

What is an assistant virtual receptionist?

An Assistant Virtual Receptionist is a remote professional who manages administrative tasks such as answering calls, handling messages, scheduling appointments, and providing customer support for businesses. Unlike an in-house receptionist, they work from a remote location, often using specialized software to perform their duties efficiently. This role helps businesses maintain a professional front while reducing overhead costs associated with hiring on-site staff.

How does an assistant virtual receptionist typically collaborate with remote teams and clients?

Assistant Virtual Receptionists often serve as the first point of contact for clients and team members, managing calls, emails, and scheduling from a remote location. They use communication and collaboration tools like Slack, Zoom, and cloud-based calendars to stay connected and informed. Working closely with both internal teams and external clients, they ensure messages are relayed accurately and appointments are coordinated efficiently. Building strong digital communication skills and being proactive are key to thriving in this collaborative, virtual environment.

What are the key skills and qualifications needed to thrive as an assistant virtual receptionist?

To thrive as an Assistant Virtual Receptionist, you need excellent communication skills, strong organizational abilities, and proficiency in basic office software, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and scheduling tools is commonly required. Outstanding multitasking, problem-solving, and interpersonal skills help you stand out when handling diverse client and caller needs remotely. These skills ensure efficient operations, positive client interactions, and reliable administrative support in virtual business environments.

What is the difference between Assistant Virtual Receptionist vs Virtual Administrative Assistant?

FeatureAssistant Virtual ReceptionistVirtual Administrative Assistant
Primary RoleHandling calls, greeting clients, scheduling appointmentsManaging emails, data entry, preparing reports
Required SkillsCustomer service, communication, basic tech skillsOrganizational skills, multitasking, software proficiency
Work EnvironmentRemote, client-facing tasksRemote, administrative support tasks
Common UsageFront desk, customer interactionBack-office support, data management

While both roles are remote and support business operations, an Assistant Virtual Receptionist primarily manages client interactions and front desk duties, whereas a Virtual Administrative Assistant handles administrative tasks like data entry and document preparation. Understanding these differences helps businesses choose the right virtual support for their needs.

What are the most commonly searched types of Virtual Receptionist jobs in Federal Way, WA? The most popular types of Virtual Receptionist jobs in Federal Way, WA are:
Assistant Virtual Receptionist jobs near you

Receptionist - State Farm Agent Team Member

State Farm

University Place, WA • On-site

$20 - $22/hr

Part-time

Re-posted 5 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,545 frontline employees who took The Breakroom Quiz

225th of 303 rated insurance

Job description

Replies within 24 hours
Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

About the Role
This role will support our licensed service team by handling high-volume, non-licensed customer interactions so licensed team members can focus on complex service and coverage conversations. You'll be a key part of delivering a smooth, friendly customer experience while keeping our office organized and efficient.
This is an unlicensed, in-office, part-time position supporting two State Farm agencies.
Key Responsibilities
Customer Interaction & Call Support
  • Answer incoming calls and assist with unlicensed transactions (such as taking payments)
  • Gather customer information and route calls appropriately or create CRM tasks for licensed team members to complete transactions

Outbound Engagement
  • Contact customers to share information or request follow-up items
  • Call customers to set appointments
  • Make birthday and relationship-building calls

Customer Experience & Office Support
  • Work assigned customer service tasks that do not require an insurance license
  • Ask satisfied customers for online reviews and referrals
  • Assist customers with setting up their State Farm online accounts
  • Verify and update customer information to ensure CRM accuracy
  • Assist with incoming and outgoing mail

This position does not provide insurance advice, quote policies, or make coverage recommendations.
What We're Looking For
  • Friendly, energetic, and enjoys talking with people
  • Able to build rapport quickly and professionally
  • Organized, efficient, and detail-oriented
  • Comfortable switching tasks frequently in a fast-paced environment
  • Resourceful, self-accountable, and able to work independently once trained, while also being part of a high performing team
  • Coachable and open to feedback
  • Stays accurate and calm despite frequent interruptions

Schedule & Location
  • 20-25 hours per week
  • 4-6 hours per day, Monday-Friday
  • Some flexibility in start time, but must start between 8:45am-10:00am
  • In-office position based in University Place, WA
  • Supports both agencies using a shared virtual phone system

Compensation & Growth
  • $20-$22 per hour, depending on experience
  • Non-exempt, hourly position
  • High performers who demonstrate reliability, initiative, and strong customer skills may have opportunities to pursue licensing and advance into a licensed role.

Training & Support
  • Structured onboarding with job shadowing
  • Scripts to fall back on for common interactions
  • Checklists and processes to ensure accuracy and consistency
  • Ongoing support from agency ownership

Compensation: $20.00 - $22.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in University Place, WA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What State Farm employees say

Pay

Benefits

Hours and flexibility

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