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Assistant Technical Support Engineer Jobs in Delaware

Investigate and troubleshoot customer inquiries * Assist customers to solutions in a timely manner ... Utilize technical documentation to investigate and resolve problems * Actively look for ways to ...

Investigate and troubleshoot customer inquiries * Assist customers to solutions in a timely manner ... Utilize technical documentation to investigate and resolve problems * Actively look for ways to ...

Provide basic technical support, including password resets, account unlocks, and other routine ... issue resolution. * Assist with service delivery reporting, operational templates, and other ...

Coordinate with all other internal/external team members on moderately complex projects. * Assist ... Prepare engineering designs, calculations, and technical reports in support of civil works projects.

Provide product and technical support for assigned accounts * Identify and develop potential new business opportunities * Convey customer requirements to Product Management, Marketing and Engineering ...

Showing results 21-40

Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Delaware?

The most popular types of Technical Support Engineer jobs in Delaware are:

What cities in Delaware are hiring for Assistant Technical Support Engineer jobs?

Cities in Delaware with the most Assistant Technical Support Engineer job openings:

Technical Support Analyst -Hybrid, Newark, DE 19702

Sedna Consulting Group

Newark, DE • On-site

$40 - $42/hr

Contractor

Posted 13 days ago


Job description

Role: Technical Support Analyst
Location: Hybrid,  Newark, DE 19702
Duration: 12-month+
Client: State of Delaware 
 
 
Job Description
We are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.
•    Receive, log, and validate incoming production support requests, ensuring accuracy and completeness
•    Assign tickets to appropriate teams based on issue type, severity, and routing guidelines
•    Monitor ticket progress to ensure timely updates, escalations, and resolutions
•    Manage incidents throughout their lifecycle, from initial triage to closure
•    Communicate effectively with stakeholders and end users during high-impact incidents
•    Identify issues requiring backlog creation, enhancement requests, or defect logging
•    Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments
•    Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes
•    Document recurring issues, root cause findings, and workarounds.
•    Maintain an up-to-date and accessible Production Support Knowledge Base
•    Review incidents for patterns and escalate recurring issues for further analysis
•    Ensure all ticket-handling processes comply with SLA expectations and established procedures
•    Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks
 
Required
•    Proven experience in incident management, production support, or related fields
•    Strong analytical, problem-solving, and communication skills
•    Familiarity with UAT and regression testing best practices

Preferred:
•    Experience with incident management tools and workflows
Physical Demands
•    Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
•    Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
•    Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor