Assistant Tech Jobs in Rochester, MI (NOW HIRING)

Summary:

The IT Supervisor is responsible for overseeing the daily operations of the Information Technology support and infrastructure teams while providing hands-on technical leadership. This role coordinates day-to-day IT activities, ensuring timely resolution of incidents, execution of operational and project work, adherence to service levels, and alignment with organizational priorities.

The IT Supervisor serves as a working leader who balances employee supervision with direct participation in technical operations, infrastructure support, troubleshooting, cybersecurity, and continuous improvement initiatives across a multi-site manufacturing environment.

Duties and Responsibilities: 

• Supervise daily activities of IT support, infrastructure, and systems administration personnel.
• Serve as a working supervisor by actively participating in technical support, infrastructure administration, troubleshooting, and project activities while overseeing team performance and operational execution.
• Assign and prioritize workloads to ensure operational, project, and service delivery objectives are achieved.
• Maintain a regular onsite presence at company facilities to support operations, engage with site leadership, reinforce IT standards, and identify technology improvement opportunities.
• Maintain visibility within manufacturing and operational areas to ensure technology solutions effectively support production and business objectives.
• Coordinate IT operations across multiple locations and support alignment with enterprise IT priorities, standards, and processes.
• Monitor service desk performance, ticket queues, escalations, and service levels to ensure timely resolution of incidents and service requests.
• Serve as the primary escalation point for technical issues and operational challenges.
• Participate in the administration, support, maintenance, and troubleshooting of Microsoft 365, Microsoft Azure, Windows Server, Active Directory, VMware, enterprise networking technologies, and end-user computing environments.
• Support infrastructure upgrades, patching, maintenance, technology refreshes, backup operations, disaster recovery, and business continuity initiatives.
• Coordinate assigned IT projects and operational initiatives, including tracking milestones, deliverables, risks, and resource requirements.
• Escalate significant operational, staffing, project, security, or business issues to IT management as appropriate.
• Support ERP, cybersecurity, infrastructure, and operational improvement projects.
• Serve as the site's designated Information Systems Security Officer (ISSO) and coordinate local cybersecurity and compliance activities in partnership with Corporate Security and Information Security teams.
• Support implementation and maintenance of NIST, CMMC, and company security requirements while ensuring adherence to established security policies and procedures.
• Participate in audits, assessments, remediation activities, and maintenance of security documentation, audit artifacts, system inventories, and user access reviews.
• Coordinate with vendors and service providers and assist with hardware and software inventory management, licensing, procurement, and technology lifecycle planning.
• Develop and maintain operational metrics, reporting, and documentation.
• Identify opportunities to improve operational efficiency, service delivery, and automation.
• Perform other duties as assigned.

Education and Work Experience:

• Associate's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience preferred.
• Minimum 5 years of experience supporting enterprise IT infrastructure and operations.
• Minimum 2 years of supervisory, team lead, or project leadership experience.
• Experience supporting Microsoft technologies, networking, virtualization, and enterprise infrastructure environments.
• Experience supporting multi-site business environments.
• Experience supporting manufacturing, industrial, or production environments.
• Experience supporting ERP systems within a manufacturing environment preferred.
• Experience supporting NIST, CMMC, DFARS, ITAR, or other compliance frameworks preferred.
• ITIL, Microsoft, Cisco, VMware, Security+, or similar industry certifications preferred.

Work Authorization/Security Clearance Requirements:

• Active U.S. Government security clearance preferred.
• Must possess or be able to obtain a DoD 8570 Information Assurance Level II certification within six (6) months of hire.
• Must be eligible to obtain and maintain a U.S. Government security clearance.
• Prior experience supporting government contractors, defense contractors, or regulated manufacturing environments preferred.

Knowledge, Skills and Abilities:

List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.

• Ability to balance hands-on technical responsibilities with supervisory and leadership duties.
• Strong leadership, coaching, mentoring, and employee development skills.
• Strong troubleshooting, analytical, and problem-solving capabilities.
• Excellent organizational, time management, and prioritization skills.
• Ability to manage multiple priorities in a fast-paced, multi-site manufacturing environment.
• Strong verbal and written communication skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Ability to build productive working relationships with manufacturing, engineering, warehouse, business personnel, vendors, and leadership teams.
• Strong customer service orientation and commitment to operational excellence.
• Ability to foster accountability, resolve conflict, and make sound decisions within established organizational policies and objectives.
• Ability to identify operational challenges, technology needs, and continuous improvement opportunities.
• Ability to effectively delegate responsibilities, establish clear expectations, and monitor performance.
• Ability to remain calm and effective during critical incidents, outages, and high-pressure situations.

Work Conditions:

Environment Type:

• Indoor. Production and office environment. Temperature controlled.

Exposure Types:

• Small and/or enclosed spaces
• Dirt, dust, grease and/or oil

Work Hours:

• On-call for emergent conditions.
• Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions.

Travel Requirements:

• This position requires routine travel between company facilities within the local region.
• Additional travel out of state may be required based on company need and demands.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this job. 

• Medium work that includes moving objects up to 50 pounds.     
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Repeating motions that may include the wrists, hands and/or fingers.