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Administrative Assistant

Technology & Android Support Focus

Company: Better World Builders LLC

Position: Administrative Assistant

Reports To: Management

Employment Type: Full-Time / Part-Time

Location: Kalamazoo, MI — In-House, Virtual/Remote or Hybrid

About Better World Builders Better World Builders is a growing home-performance and construction company based in Kalamazoo, Michigan. We help homeowners improve comfort, energy efficiency, indoor air quality, and the durability of their homes.

Position Summary

We are seeking a highly organized, dependable, and technology-savvy Administrative Assistant to provide administrative, customer service, and technology support to management and the company.

The ideal candidate is comfortable learning new technology, proficient with Android smartphones, and able to troubleshoot common technology issues. The position requires strong organizational skills, attention to detail, professionalism, discretion, and the ability to maintain appropriate workplace boundaries.

Primary Responsibilities:

Administrative Support

 Provide excellent customer service to clients, customers, vendors, and other contacts by phone and email.

 Draft project proposals and related documentation, and work with home calibration and energy-savings modeling using SNUGGPro software.

 Use Builder Prime CRM to maintain customer records, project information, communications, and scheduling.

 Spearhead API integrations between Builder Prime and other company software and technology systems.

 Schedule and coordinate sales appointments, maintain calendars, and document customer interactions.

 Handle sensitive customer information, including utility bills, project records, and other confidential documentation.

 Process post-audit home certification, ensuring required information and documentation are accurate and complete.

 Assist with purchasing and maintaining adequate supplies for the office.

 Help maintain a clean, organized, professional, and safe office environment.

 Prepare and maintain documents, records, spreadsheets, reports, and digital files.

 Provide general administrative support and assist management with special projects.

 Maintain confidentiality of company, employee, and customer information.

Android & Technology Support

 Serve as a knowledgeable resource for Android smartphones and mobile technology.

 Set up and configure Android devices, accounts, applications, and connectivity.

 Troubleshoot common Android hardware, software, Wi-Fi, Bluetooth, mobile data, and application issues.

 Assist with Microsoft Office, OneNote, Teams, Word, Excel, and related services.

 Assist with Google Workspace, Gmail, Google Calendar, Google Drive, cloud storage, and related services.

 Assist with device backups, file management, synchronization, and security settings.

 Research technology issues and identify practical solutions.

 Maintain organized records of company devices, accounts, and technology.

 Assist with implementing technology and software that improves company efficiency.

Technology & Software

The Administrative Assistant should be comfortable learning and using:

 Android smartphones and tablets

 Builder Prime CRM

 SNUGGPro

 Microsoft Office / Microsoft 365

 Google Workspace and Google Drive

 API integrations and business software platforms

 Electronic document management systems

 Printers, scanners, and other office equipment

 Company-specific software and applications

Organization & Communication

 Communicate professionally and respectfully with customers, coworkers, vendors, and management.

 Prioritize responsibilities, meet deadlines, and maintain accurate records.

 Communicate problems promptly and through appropriate channels.

 Maintain professional boundaries and keep personal matters separate from workplace responsibilities.

 Handle confidential and sensitive information responsibly.

Professional Expectations

The Administrative Assistant is expected to:

 Maintain reliable attendance and arrive prepared to work.

 Remain focused and productive during business hours.

 Treat coworkers, customers, and others with professionalism and respect.

 Follow company policies, procedures, and management instructions.

 Protect company property, information, accounts, devices, and technology.

 Immediately report security concerns, compromised accounts, lost devices, or unauthorized access.

 Never access another person’s accounts, devices, messages, files, or information without authorization.

 Maintain appropriate workplace boundaries and confidentiality.

Qualifications

Required:

 Self-starter with independent initiative, executing tasks with minimal supervision.

 Strong organizational and administrative skills.

 Excellent attention to detail and strong written and verbal communication skills.

 Strong prioritization and time management skills, with the ability to manage multiple responsibilities and meet deadlines.

 Demonstrated proficiency with Android smartphones.

 Ability to learn and troubleshoot technology and software.

 Proficiency with Google Workspace and/or Microsoft Office.

 Ability to handle confidential customer information appropriately.

 Professional judgment and ability to work independently.

Preferred:

 Administrative or office experience.

 Customer service experience.

 Experience with Builder Prime or similar CRM software.

 Experience with API integrations.

 Experience with SNUGGPro or similar home-energy modeling software.

 Experience with technology support or mobile device management.

Performance Expectations

Performance will be evaluated based on the ability to:

 Complete administrative responsibilities accurately and on time.

 Provide excellent customer service by phone and email.

 Effectively use Builder Prime, SNUGGPro, Android devices, and other company technology.

 Manage sales scheduling and customer information accurately.

 Process proposals and post-audit home certifications correctly.

 Handle sensitive customer information with discretion.

 Advance technology and API integration projects effectively.

 Maintain an organized, clean, and safe office environment.

 Demonstrate reliability, initiative, professionalism, and sound judgment.

This job description describes the general nature of the position. Duties and responsibilities may be modified, expanded, or reassigned by management as business needs change.

Our STRIDE Core Values

The successful candidate must demonstrate Better World Builders’ STRIDE values:

 Safety: Protect our employees, customers, company information, and financial resources.

 Teamwork: Communicate openly and work collaboratively across departments.

 Respect: Treat customers, employees, vendors, and subcontractors professionally.

 Integrity: Maintain honest, accurate, confidential, and transparent financial records.

 Determination: Follow through, solve problems, and meet important deadlines.

 Expertise: Apply strong accounting knowledge and continually improve systems and processes.

Work Arrangement

This position may be:

 In-house at our Kalamazoo, Michigan office;

 Virtual/remote for a highly qualified candidate; or

 A hybrid arrangement based on company needs and the candidate’s location.

Remote candidates must be available during agreed-upon Eastern Time business hours and able to communicate regularly with company leadership and office staff.

Compensation

Compensation: $18/hr to $23/hr based on experience, construction-industry knowledge, qualifications, and whether the position is structured as full-time or part-time.

How to Apply

Please submit your résumé and a brief cover letter describing:

1. Your experience with SNUGGPro, Builder Prime and/or API Integrations;

2. Your experience with technology and Android support;

3. Any construction, subcontractor, or home-performance experience;

4. Whether you are interested in an in-house, hybrid, or virtual position; and

5. How you demonstrate the STRIDE values in your work.

Better World Builders, LLC is an equal-opportunity employer.

Better World Builders is a home performance company dedicated to making existing homes healthy, comfortable and energy efficient. We test and use proven techniques to transform homes. We offer solutions that focus on improving indoor air quality, home comfort, all while lowing energy bills. Solutions range from to cleaning out old insulation, air purification, air sealing of drafts, installing performance cellulose insulation, spray foam, encapsulating crawlspaces, replacing roofs and gutters, upgrading HVAC equipment, installing heat pumps and air quality equipment.