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Assistant Tagalog Call Center Jobs in Baton Rouge, LA

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Assistant Tagalog Call Center information

See Baton Rouge, LA salary details

$8

$18

$27

How much do assistant tagalog call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for assistant tagalog call center in Baton Rouge, LA is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by assistant Tagalog call center agents, and how can they be addressed?

Assistant Tagalog Call Center agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining fluency in both Tagalog and English for effective communication. Building strong problem-solving skills and staying updated on company policies helps agents provide accurate information and resolve issues efficiently. Regular training, teamwork, and support from supervisors also play a key role in overcoming these challenges and delivering excellent customer service.

What is the difference between Assistant Tagalog Call Center vs Customer Service Representative?

AspectAssistant Tagalog Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall center setting, inbound/outbound callsOffice or call center, customer interaction
Employer & IndustryTelecommunications, BPO companiesRetail, banking, telecom, various sectors

The Assistant Tagalog Call Center typically involves handling inbound or outbound calls in a call center environment, often requiring basic computer skills and fluency in Tagalog. Customer Service Representatives also work in similar settings but may serve a broader range of industries. Both roles focus on customer interaction, but the Assistant Tagalog Call Center emphasizes language-specific support within the BPO industry.

What is an assistant Tagalog call center?

Assistant Tagalog Call Center jobs typically involve providing customer support or technical assistance over the phone, chat, or email to clients who speak Tagalog. These assistants handle inquiries, resolve issues, and offer information about products or services, often working for companies that serve Filipino-speaking customers. Strong communication skills in both Tagalog and English are usually required. The role may also include data entry, documentation, and escalating complex problems to higher-level support. Working as an Assistant Tagalog Call Center agent can be a valuable entry-point into the customer service industry.

What are the key skills and qualifications needed to thrive as an assistant Tagalog call center agent?

To succeed as an Assistant Tagalog Call Center Agent, you need strong communication skills in Tagalog and English, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required. Active listening, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient customer support, accurate problem resolution, and positive client interactions, which are vital for maintaining customer satisfaction.
Assistant Tagalog Call Center jobs near you
Infographic showing various Assistant Tagalog Call Center job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,840 per year, or $18.2 per hour.

Contact Center Specialist

Essential Credit Union

Baton Rouge, LA

Full-time

Posted 28 days ago

Job description

Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:
  • Receive member telephone calls originated in the contact center queue.
  • Respond to members’ requests, inquiries, and problems.
  • Verify information with member prior to disconnecting any calls/contact.
  • Handle member contacts thoroughly and concisely.
  • Monitor call volume and seek assistance during periods of high volume.
  • Solve issues related to either depository or lending functions.
  • Create member service requests for the Fulfillment Agent.
  • Explain and cross sells Credit Union products and services to members and potential members.
  • Recognize and consider the needs of the members to provide a superior online experience.
  • Identify opportunities to strengthen members’ relationships through additional product and service offerings.
  • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
  • Support Credit Union service initiatives such as online services.
  • Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
  • Maintain productivity log, member call back list, etc. according to expectations.
  • Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
  • Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
  • Maintain written procedures for position.
  • Follow regulatory procedures in accordance with Federal and State Regulations
  • Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
  • Knowledge of Bank Secrecy Act.
  • Knowledge of Reg CC holds.

Major Accountabilities:
  • Receive member telephone calls originated in the contact center queue.
  • Respond to members’ requests, inquiries, and problems.
  • Verify information with member prior to disconnecting any calls/contact.
  • Monitor call volume and seek assistance during periods of high volume.
  • Create member service requests for the Fulfillment Agent.
  • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:
  • Maintain working knowledge of Microsoft Office Products (word, excel, and office).
  • Use of desktop and laptop computers.
  • Working knowledge of other core systems.
  • Annual training to ensure compliance with NCUA requirements, rules, and regulations.

Work Experience:
  • 1-2 years of previous experience in a financial institution setting.
  • Six (6) months credit union member service experience.

Skills, Abilities, and Knowledge:
  • Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
  • Problem solving and solid decision-making ability.
  • Excellent written and verbal communication skills.

Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.

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