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Assistant Store Supervisor Jobs in Springfield, MA

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Assistant Store Supervisor information

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$12

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$26

How much do assistant store supervisor jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for assistant store supervisor in Springfield, MA is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.30 per hour, depending on experience, location, and employer.

What is an assistant store supervisor?

Assistant Store Supervisors are retail professionals who support the Store Supervisor or Manager in overseeing daily store operations. Their responsibilities typically include supervising staff, assisting with inventory management, ensuring customer satisfaction, and helping maintain store standards. They often handle scheduling, employee training, and step in to resolve issues on the sales floor. The role is vital for smooth store operations and often serves as a stepping stone to higher management positions.

What are some common challenges faced by assistant store supervisors, and how can they be managed effectively?

Assistant Store Supervisors often navigate challenges such as balancing team motivation with productivity goals, handling customer complaints, and ensuring smooth store operations during peak hours. Effective management involves strong communication skills, proactive problem-solving, and the ability to delegate tasks appropriately. Building positive relationships with staff and maintaining a calm, solution-focused approach during busy periods can help create a supportive work environment and ensure daily operations run efficiently.

What are the key skills and qualifications needed to thrive as an assistant store supervisor, and why are they important?

To thrive as an Assistant Store Supervisor, you need strong leadership, retail operations knowledge, and experience in inventory management, often supported by a high school diploma or relevant retail certifications. Familiarity with point-of-sale (POS) systems, inventory tracking software, and scheduling tools is typically required. Excellent communication, conflict resolution, and organizational skills help you motivate teams and address customer concerns effectively. These abilities are crucial for maintaining efficient store operations, boosting team performance, and ensuring a positive customer experience.
What cities near Springfield, MA are hiring for Assistant Store Supervisor jobs? Cities near Springfield, MA with the most Assistant Store Supervisor job openings:
Assistant Store Supervisor jobs near you
Infographic showing various Assistant Store Supervisor job openings in Springfield, MA as of August 2026, with employment types broken down into 69% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $38,645 per year, or $18.6 per hour.

Assistant Store Manager (Full-time) - Sterling, CO

Jdgroupnam

Southampton, MA • On-site

$19.20/hr

Full-time

Re-posted 2 days ago

Job description

HB: 01073 Sterling, Colorado (Applewood Center)

Hourly:

$19.20 - $19.20

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assist the Store Manager in controlling the assets of Hibbett I City Gear
  • Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
  • Assumes responsibility of the entire store in the absence of the Store Manager.
  • Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
  • Assist the Store Manager in overall personnel recruiting, training, and evaluation.
  • Provides knowledge and guidance to employees and customers in all departments when necessary.
  • Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
  • Direct staff to ensure each department's responsibilities and standards are completed.
  • Keeps the Store Manager informed about inventory movement and customer trends.
  • Assures quality customer service is maintained.
  • Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
  • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS
  • Experience working in a retail environment, preferably in footwear and athletic apparel.
  • 1-3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to assist in managing a team and keep up with overall goals and profits.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett's Privacy Policy

Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded.

By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.

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