Salary:
Key Holder
Fort Worth, TX
Part-time
Position Summary
The Key Holder Guest Experience & Events supports the daily museum and retail operation by leading guest engagement, supporting store leadership, and executing event-based responsibilities. This role ensures the John Wayne Museum & Supply delivers a consistently exceptional guest experience while upholding the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.
This role functions as a leadership support position, operating as the go-to floor lead in the absence of Assistant Managers. The Key Holder is responsible for opening/closing duties, hospitality standards, guest assistance, basic operational tasks, and supporting in-store events and activations. They maintain professionalism, strong communication, and a high standard of guest-facing execution.
This position requires reliability, confidence on the floor, and the ability to support leadership with both hospitality and operational tasks.
Core Responsibilities
Leadership & Organizational Structure
- Serve as the designated floor lead when Assistant Managers or the Manager are not present.
- Execute daily operational routines including opening/closing procedures, cash handling, and shift communication.
- Support Assistant Managers by ensuring team members follow FOH, BOH, Visual, and Technical standards.
- Provide guidance to Sales Associates and support onboarding by modeling strong guest service behaviors.
Operational Excellence
- Maintain daily store readiness including cleanliness, stocking, presentation, and ticketing flow.
- Support product replenishment and ensure FOH areas remain organized throughout the day.
- Communicate any operational issues promptly to Assistant Managers or the Manager.
- Assist with store events, rentals, and activations by coordinating logistics and guest flow.
Guest Experience & Brand Standards
- Serve as a consistent guest-facing presence, greeting guests and supporting them throughout their museum/retail experience.
- Handle escalated guest questions or concerns with professionalism and brand-aligned service.
- Maintain an approachable, knowledgeable, and helpful demeanor that reflects the John Wayne brand.
- Ensure all staff are following hospitality and service expectations.
Sales, Marketing & Business Support
- Support daily sales by assisting guests, recommending products, and contributing to a strong selling environment.
- Help execute seasonal promotions, in-store marketing, signage updates, and special campaigns.
- Provide guest feedback and observations to leadership to support improvement initiatives.
Team Development & Cross-Training
- Model proper selling, hospitality, and operational behaviors to newer front-line associates.
- Support cross-training efforts across FOH, BOH, Visuals, and Technical tasks as needed.
Qualifications
- 12 years of retail, hospitality, or customer service experience preferred.
- Strong communication skills and confidence interacting with guests.
- Ability to problem-solve and escalate issues when appropriate.
- Availability for weekends, evenings, and special events.
- Reliable, professional, and able to uphold brand service standards consistently.
Work Environment & Physical Requirements
- Frequent standing, walking, and guest interaction.
- Occasional lifting up to 3040 lbs.
- Fast-paced, guest-facing environment with regular weekend and event activity.
Equal Opportunity Statement
John Wayne Enterprises is an Equal Opportunity Employer committed to fostering a respectful, diverse, and inclusive workplace.