Assistant Shipping Manager Jobs in Wisconsin (NOW HIRING)

• Coordinate shipments using common carriers, freight providers, and delivery services.
• Obtain freight quotes and estimate shipping costs.
• Schedule and coordinate shipment pickups and deliveries.
• Assist with scheduling and coordinating local delivery routes.
• Track shipments and monitor delivery status.

• Communicate with customers via phone, email, and other communication channels.
• Communicate with customers regarding shipment schedules, shipment details, delivery status, payment requirements, and shipping-related questions.
• Support customer service activities as business needs require.

• Support customer service activities and order-related inquiries as business needs require.
• Assist with order entry, order maintenance, and customer account support.
• Provide updates on order status and related customer requests.
• Support customer communications and follow-up activities.

• Process customer payments related to shipments and orders.
• Prepare and process invoices following shipment completion.
• Review and approve shipping-related invoices and charges.
• Track shipping-related items and maintain associated records as needed.
• Maintain accurate shipping, billing, and customer records and documentation. 

• Assess and responds to shipping and customer concerns and follow established procedures to address issues.
• Identify and resolve shipping and customer service issues in accordance with established procedures and company guidelines.
• Support follow-up communication to ensure resolution and customer satisfaction.

• Complete tasks accurately and in a timely manner.
• Maintain organization across multiple shipments, requests, and priorities.
• Support timely and accurate order fulfillment and delivery activities.
• Follow established processes and communicate workflow challenges or improvement opportunities.

• Partner with customer service, production, shipping, accounting, sales, and other departments to support customer and business needs.
• Maintain clear and professional communication across teams.
• Support department initiatives and business objectives.

• Follow company policies, procedures, and workplace standards. 
• Maintain a clean and organized work environment.

• Basic understanding of customer service Shipping, logistics, and office workflows. 
• Strong organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to communicate professionally with customers, carriers, and internal team members.
• Strong customer service and relationship-building skills.
• Ability to identify and resolve routine customer service and shipping-related issues.
• Proficiency in Microsoft Office and other business systems.
• Ability to learn company products, processes, systems, and shipping procedures.
• Ability to work independently while maintaining collaboration with team members.
• Strong verbal and written communication skills in English, with the ability to communicate clearly and effectively.

• Education: High school diploma or equivalent required; Associate's or technical degree in business, communication, customer service, logistics, supply chain, accounting, or a related field preferred.
• Experience: 1–3 years of customer service, administrative, shipping, logistics, transportation, accounting, order processing, or related experience preferred.

• Ensures Accountability: Holds self and others accountable to meet commitments. Follows through on responsibilities and consistently delivers quality, accurate, and timely work.
• Collaborates: Works effectively with team members, departments, and business partners to achieve shared goals and maintain positive working relationships.
• Learns and Adapts: Learns new skills, applies feedback constructively, and adjusts effectively to changing processes, priorities, technologies, or business needs.
• Decision Quality: Uses sound judgment, data, experience, and available information to make timely, informed, and effective decisions aligned with business objectives.
• Communicates Effectively: Shares information clearly, professionally, and respectfully through verbal, written, and electronic communication. Actively listens, asks questions when needed, and keeps others appropriately informed.
• Customer Focus: Builds strong relationships and delivers responsive, high-quality support to internal and external customers. Anticipates customer needs, addresses issues in a timely and professional manner, and works to provide effective solutions that support positive service experiences and business outcomes.

Leadership Responsibilities

• Office – Positions with light physical demand are primarily professional or knowledge-based roles performed in an office or remote setting. Work typically involves prolonged periods of sitting, computer use, and routine office tasks such as typing, reading, and participating in meetings. Physical exertion is minimal, though occasional standing, walking, or lifting of light materials (e.g., files, laptops) may be required.