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Assistant Services Manager Jobs in Indiana (NOW HIRING)

Pathfinder

Fleet Services Manager

Huntington, IN · On-site

$41K - $51K/yr

Fleet Services Manager Category: Facilities & Fleet Services Location: Huntington/Wabash, IN Job ... Serve as Pathfinder's primary liaison with INDOT and transportation funding agencies. * Assist with ...

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Assistant Services Manager information

What does an assistant services manager do?

An Assistant Services Manager supports the Services Manager in overseeing daily operations, managing team members, and ensuring customer satisfaction within a service department. They help coordinate schedules, handle client inquiries or complaints, and assist with administrative tasks like reporting and budgeting. Their role is crucial in maintaining smooth service delivery, optimizing team performance, and implementing company policies. Assistant Services Managers often serve as a bridge between staff and upper management, ensuring communication flows efficiently.

What are some common challenges faced by an assistant services manager, and how can they be effectively addressed?

Assistant Services Managers often encounter challenges such as balancing multiple priorities, handling customer complaints, and ensuring consistent service quality across their team. Effective communication and strong organizational skills are crucial for navigating these situations. Proactively setting clear expectations with team members, providing regular feedback, and collaborating closely with senior management can help address these challenges and foster a positive work environment. Additionally, utilizing management tools and maintaining open lines of communication with both staff and clients can contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an assistant services manager, and why are they important?

To thrive as an Assistant Services Manager, you need strong organizational, leadership, and problem-solving abilities, often supported by a bachelor's degree in business administration or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and budgeting tools is typically required. Exceptional communication, conflict resolution, and team collaboration skills help you deliver high-quality service and motivate staff. These competencies are essential for ensuring smooth operations, effective client service, and achieving organizational goals.

What is the difference between Assistant Services Manager vs Customer Service Supervisor?

AspectAssistant Services ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business or related fieldOften requires a high school diploma or associate degree, with some roles preferring customer service experience
Work EnvironmentManages teams, oversees service operations, and coordinates between departmentsSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like hospitality, retail, and healthcareWidely used in retail, call centers, and hospitality sectors

The Assistant Services Manager typically has broader responsibilities, including strategic planning and team management, often requiring formal education. In contrast, the Customer Service Supervisor focuses more on direct customer interactions and supervising frontline staff. Both roles aim to improve service quality but differ in scope and level of responsibility.

What cities in Indiana are hiring for Assistant Services Manager jobs?

Cities in Indiana with the most Assistant Services Manager job openings:

Assistant Services Manager jobs near you
Infographic showing various Assistant Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Fleet Services Manager

Huntington, IN • On-site

Pathfinder
See more jobs at Pathfinderexternal

$41K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Description

Company: Pathfinder

Job Title: Fleet Services Manager

Category: Facilities & Fleet Services

Location: Huntington/Wabash, IN

Job Type: Full-Time 

Hours: Mon-Fri 7a-3p (40/hrs.)

Starting Pay: $41,639-$51,884



As the Fleet Services Manager at Pathfinder, you will oversee the safety, reliability, and performance of the organization's fleet, ensuring employees have dependable transportation to support the individuals and communities we serve. This role combines strategic planning, regulatory compliance, fleet maintenance, and financial stewardship to maximize the value and longevity of Pathfinder's transportation resources while supporting our mission every mile of the way.


As a Fleet Services Manager at Pathfinder, You Will:

  • Fleet Operations & Lifecycle Management
  • Lead the administration and lifecycle management of Pathfinder's fleet, including vehicle acquisition, deployment, maintenance, replacement planning, and disposal.
  • Partner with program leadership to maximize vehicle utilization and ensure transportation resources effectively support agency operations.
  • Coordinate vehicle procurement, inspections, licensing, registration, and deployment for newly purchased and grant-funded vehicles.
  • Maintain complete fleet records, including registrations, warranties, insurance documentation, maintenance history, and compliance files.


Compliance & Regulatory Oversight

  • Ensure compliance with all applicable federal, state, local, INDOT, FTA, DOT, funding source, and Pathfinder transportation requirements.
  • Stay informed on transportation regulations and implement changes to maintain organizational compliance.
  • Serve as Pathfinder's primary liaison with INDOT and transportation funding agencies.
  • Assist with grant applications, reporting, procurement documentation, and ongoing grant compliance activities.


Fleet Maintenance & Vendor Management

  • Develop and oversee preventative maintenance programs that promote vehicle safety, reliability, and regulatory compliance.
  • Coordinate repairs, review repair estimates, authorize maintenance, and monitor repair quality and costs.
  • Build strong relationships with dealerships, repair facilities, vendors, and service providers.
  • Monitor vehicle condition, maintenance trends, downtime, and performance metrics to improve fleet efficiency.


Safety, Risk Management & Emergency Response

  • Promote a culture of fleet safety through education, planning, and risk reduction initiatives.
  • Coordinate accident reporting, insurance claims, post-accident procedures, and required testing.
  • Analyze accident trends and develop recommendations to improve driver safety and reduce organizational risk.
  • Respond to after-hours fleet emergencies, vehicle breakdowns, weather-related incidents, and transportation interruptions when needed.


Financial Planning & Reporting

  • Participate in annual budgeting and prepare fleet operating and capital expenditure recommendations.
  • Monitor fleet expenditures, including maintenance, fuel, insurance, licensing, and replacement costs.
  • Develop long-term fleet replacement strategies based on vehicle age, condition, utilization, maintenance history, and funding availability.
  • Prepare reports and analyses related to fleet performance, compliance, operational efficiencies, and budget planning.


The Impact You'll Make as a Fleet Services Manager:

  • Ensure employees have safe, reliable transportation to support individuals throughout Pathfinder's service area.
  • Protect organizational resources through effective fleet planning, preventative maintenance, and regulatory compliance.
  • Improve operational efficiency by maximizing vehicle utilization and controlling fleet costs.
  • Promote a culture of safety that protects employees, individuals served, and community members.
  • Advance Pathfinder's mission by providing dependable transportation solutions that support high-quality services.


Pathfinder's mission is to strengthen communities by enabling people with disabilities or economic challenges to achieve autonomy, inclusion, and stability.


Benefits & Pathfinder Perks - We Care About YOU!

Competitive Benefits Package (if applicable):

  • Competitive Pay & Paid Training - Earn while you learn with comprehensive training.
  • Paid Time Off & Holidays - Maintain a healthy work-life balance with PTO and paid holidays.
  • Comprehensive Insurance Coverage - Medical, Dental, and Vision plans to support your well-being.
  • Employer-Paid Coverage - Enjoy free Basic Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD).
  • 403(b) Retirement Plan with Employer Match - Plan for your future with a generous retirement savings plan and employer contributions.
  • Tuition Reimbursement - Invest in your future with financial assistance for continued education.
  • Professional Development & Training - Enhance your skills and career through learning opportunities.
  • Person-Centered Thinking Training - Gain valuable insights into individualized care and service.



Pathfinder Perks:

  • Wellness Platform Incentives - Earn rewards for prioritizing your health and well-being.
  • Financial Wellness Platform - Access earned wages before payday for added financial flexibility.
  • Employee Assistance Program (EAP) - Free, confidential support sessions for employees and their immediate household members.
  • Free Pathfinder Kids Clinic - Providing childcare for children in the community with minor illnesses.
  • Exclusive Discounts - Save with special offers, including:
  • Verizon Wireless Discount - Stay connected for less.
  • YMCA Discount - Enjoy reduced membership rates for fitness and wellness. 


Pathfinder Values: People First - Integrity - Contribution - Growth - Empowerment



Requirements

  • Minimum of a high school diploma/GED required.
  • Preferred 1-3 years' experience in fleet management or similar field preferred.
  • Experience coordinating fleet operations, vehicle maintenance programs, vehicle utilization, or transportation-related services.
  • Must possess and maintain a valid driver's license and insurable driving record as determined by Pathfinder's auto insurance policy.
  • Knowledge of vehicle maintenance and repair practices.
  • Experience working with automotive repair vendors, dealerships, or fleet service providers.
  • Experience utilizing Microsoft Excel for budgeting, forecasting, reporting, and data analysis.
  • Experience developing fleet replacement schedules and lifecycle cost analyses.
  • Familiarity with vehicle warranties, recalls, and manufacturer service programs.
  • Experience managing vehicles funded through INDOT, FTA, or other governmental transportation programs.
  • Knowledge of INDOT grant administration and compliance requirements.
  • Experience with fleet management software, vehicle telematics, and maintenance tracking systems.
  • Experience coordinating accident investigations, insurance claims, and risk management activities.
  • Knowledge of fleet replacement planning and lifecycle cost analysis.
  • Ability to travel to outlying locations and vendors.


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