Assistant Service Operations Manager Jobs in Edmonds, WA

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities

• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I, II and III technicians in absence of Installation Manager
• Ensure that labor expenditures do not exceed department budget
• Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs
• Manage internal activities that support client training
• Facilitate field testing of integrated systems and train clients on how to adequately use the product
• Act as the customer liaison in absence of Project Manager
• Create and maintain project related documentation in accordance with company guidelines
• Maintain scheduling and resources for the department

• Minimum of a high school diploma or equivalent is required.
• Minimum 4 years of Management experience in similar or related field
• Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports
• Excellent PC skills, proficient in Microsoft applications including Microsoft Project
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards

• Bachelor's degree in Accounting, Finance, Business or related field is preferred
• Experience in the AV industry is preferred
• CTS General certification preferred
• Ability to manage a 10 million dollar budget is a plus
• Ability to read and interpret electronic schematics and architectural blueprints preferred
• Experience operating in a complex matrix business environment is desirable

• Work hours may vary based on client requirements and may include travel to various locations in support of the account

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

• Base Salary + Incentive Plan
• Min Base: $135k
• Max Base: $161k

Competitive base salary plus earning potential through a performance-based incentive plan designed to reward results and high achievement.

Fair Chance Act | Washington State